Question 1

Why is EVERY review negative?

Accepted Answer

Dear Daryl W.
Thank you for your message.
We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/
We are aware that we need to improve on some aspects.
Please review more information about us to know more about us.
Thank you for your understanding.
Best regards,
Rosewholesale.com

Question 2

I have been looking on line at the cute clothes and was going to put an order in. I always check reviews first because there are so many scammers out there I wanted to make sure this site wasn't one of them. The reviews are not good which is a shame. Is there a reason customer service is so bad? You would think you would want to make things right with your customers. After all if your site is a scam it is going to spread like wildfire and no one will order from you. Can you honestly tell me that if I place an order I am going to get my stuff in a timely manner and if something is missing I will be granted a refund for the items I did not receive?

Accepted Answer

Dear K H.
Thank you for your attention.
We are always trying our best to serving our customer. Please contact our Support Center if you have any problem:
http://support.rosewholesale.com/
In addition, please rest assured that you could search our website on the main page and know more about us before placing your order.
Best regards,
Rosewholesale.com

Question 3

Is this company legitimate? This was what they sent me when I asked where my order was.
Rosewholesale Customer Support At: 09/19/2015 02:07:47 UTC

Dear Sherry,

Thanks for your attention and sorry for the inconvenience regarding this issue.

As for the order, we will arrange the shipment to the address you requested.

But before that would you please offer us the attachments to confirm the payment information? Just one copy of your identity card or passport or driving license and a copy of your credit card (for credit card, in order to protect the Security, you can just leave your name and the last 4 numbers, cover the other numbers) via email？

Sorry for all the inconvenience, as it is a large order to us, we have to confirm that whether this transaction has been authorized by the card holder, in order to avoid Credit card Fraud. According to our company policy, we may have to confirm the payment information. Do not worry about it; we just want to make sure that this transaction was indeed made by the card holder, not anybody else, so as to avoid any cases like Credit card Fraud.

Any issues please feel free to contact us.
Hope for your swift reply.

Best Regards.
Lin

Rosewholesale Customer Service
http://www.rosewholesale.com/

Accepted Answer

Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.

Question 4

Where is my dress it is for my wedding this sat? All i am reading is BAD reviews!

Accepted Answer

Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.

Question 5

Looking at the reviews is very confusing I wanted to place an order with them in the tune of nearly 400 dollars now I am not sure I should take the chance. I liked them because of the retro style shoes and clothes

Accepted Answer

We are always trying our best to serving our customer. Please contact our Support Center if you have any problem:
http://support.rosewholesale.com/

Question 6

I just read some reviews about this, does it mean that i probably will not get what I ordered?

Accepted Answer

Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem.
http://support.rosewholesale.com/

Question 7

I ordered 2 dresses about a month ago, I have emailed Rosewholesale 3-4 times they haven't responded, I payed with paypal and I'm concerned my order has been sent to an old adress I thought I deleted on papal but no one bothered to get back to me each time, given the time has passed I'm guessing the items have either not been sent or gone astray. Why won't anyone reply?

Accepted Answer

Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?

Question 8

I am about to place an order through RoseWholesale website and have some suspicions regarding how low their prices are and how many "one size fits all" tank tops they have. Some of the reviews ive read have claimed that they've never received their orders at all. I'm interested in hearing about other people's experiences with them and how well their clothes fir/are made.

Accepted Answer

We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index

Question 9

When will I receive my order. I can't believe it would take this long

Accepted Answer

That's an easy one. Probably never.

Question 10

Yes im hoping to do a ton of business with rosewholesale, and do hope they are a trustworthy company. But how long does it really take to ship from there to Usa?

Accepted Answer

The exact shipping time depends on the shipping method you choose.
Total Delivery Time = Processing Time + Shipping Time
http://www.rosewholesale.com/m-article-id-39.html

RoseWholesale
Questions & Answers