Elena K.

I made a mistake of ordering from that company. I checked their return policy - everything seemed normal - they would accept returns and issue a refund. I ordered a Floral-Print Casual Crew Neck Shirt because it looked soft and loose and I ordered 2xl - a size larger than I usually wear (order *******). The item that arrived is made of stiff non-stretchy fabric and is the same width at shoulders and hem. The kitty one-size socks measure 5.5" at sole and definitely would fit any cat, but very few adult women. When I attempted a return i was informed that the goods have to be returned to China (shipping starts at $37) and I may be responsible for customs fees. Or they offer me %15 refund and I can keep the goods. I think it's a deliberate scam to discourage people from returning substandard goods. Stay away.

I bought a few items from Plus size collection, labeled 3XL(a top and shorts) and 5XL(dress). I normally wear 2XL but none of the above fits. When I asked for return i received the following:

"Our return center is located in Guangzhou, China.

According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.

Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
I am being blackmailed into accepting 15% refund. This policy is not listed on the website under "Returns and exchanges" - they reveal it in the e-mail

Wasted money. Information is incomplete - I was looking for my own info - needed a date, and it does not have any records aside from the name change: no marriage and divorce dates, no addresses, etc.

Ordered some swimwear and a dress - nothing fits. The actual dimensions are even smaller than their posted sizes. I ordered a cream-colored hat - received a blue one However, the customer service was quick to address the issues and resolved the problems.