RosegalReviews 6,117

I ordered two wigs for my Mother. (Who had breast cancer) One came in about two weeks but the other was being "processed" I had to go to the web site and tell them to send the wig or refund the money. It had been about six weeks. They sent an e-mail in a day or two saying it was shipped. It came about a week later. The wigs didn't look bad but, the last order was in a bag that smelled like it had been sprayed with bug spray. The shipping slip had something that smelled like bug spray, the wig smells like bug spray, I think they did this because I ask for the wig or refund. I'll never order from them again. Don't waste your money and time. I'd send it back, but it would cost more then it's worth.

I ordered two swimsuits from the site. Both two pieces. One was black with straps and another with a printed pattern. I was aware of the delivery process being that they were coming from over seas but items came when needed. I was very surprised because if quality of fabric being that they we're so affordable I was skeptical to what the quality of items would be like. But to my surprise my items were just lovely. Just like the pictures themselves! I was on my way for a family vacation we attend every year so this year I was able to wear items I purchased for lots of compliments on items and sure did tell them what site I was shopping on. Looking forward to getting plenty more items from site.

First I have ordered a watch - only one, as I was kinda worried after reading all the reviews here. It arrived and was amazing. Then I ordered 2 bags, some sets of jewelleries, a lamp and an RC toy. And one more watch, this time more expensive. All was of great quality. BUT at the US customs I believe due to their security reasons the remote control for the toy was removed. Rosegal gave a full refund for the toy + their points that can be used for shopping. And yes, I continue ordering from them. As long as I am a mum of a small baby and normal shopping is not available for me now, there I found a great option for shopping. P.S. I pay express shipping, as I need these items come very fast. No idea about the free shipping service. And well, also I have changed the order some tmes - after it was already paid. And the customer service did that for me all time - also refunding money, sending additional invoices to adjust the price - I was ordering a present and the person was changing her mind several times - the support even started recognising me. I love them. Now, updating my review - clothes arrived some days ago. Good quality fabric, very well done, accurately, without coarse seams etc. Yes, I had to check the sizes - I calculated and took measures for each T-shirt and my jacket - but that was worth that. All fit perfectly. So, advice for those who are buying clothes - check all measurements, calculate all - waist, shoulders, length, bust. Would like them to have more things for babies - like developing toys, probably even clothes, tents, glasses, etc. I would definitely be buying them.

Ordered a shirt and bathing suit on 3/7/17 was told it could take up to 25 days for delivery... Contacted Rosegal via email 3 times... the first response was it could take up to 65 days... I have repeatedly asked for my money back, no response. STAY AWAY! I have contacted them on 3/27,4/4,4/5,4/6,4/8,4/21,4/24,4/25 and I get a response of: Dear Debra,
I am sorry to hear you haven't received the order yet.

In order to resolve it, please kindly confirm the following points:
1) Please reconfirm your delivery address in My account as follow:
Address Line 1
Address Line 2
Town/City
State/Province
Country
Zip/Postal Code
Contact Phone

2)Please contact your local post office in charge of your area, stating your name and address.
In some cases, Post office may require customers to collect parcels over there.
Once you have checked with the post office, kindly let us know the results.

3)We shipped on date March 8,2017 and your delivery deadline will expire on Date May 8,2017.
Once we receive all details above, we will offer you the right resolution for your case on that date.

The delivery information
Reference number: BJ*******7189, shipping method: CNAMYW,
Tracking site: http://www.sky56.cn/english/track/index shipping date: March 8,2017 14:07:32, estimated time: 10-25 business days,
Sku*quantity: ******* * 1,******* * 1,

Once again we are sorry for this inconvenience, and we will do best to resolve it to your satisfaction.

Best Regards
Laney
Rosegal Customer Service
http://www.rosegal.com/

One excuse after another. 6 items ordered. 1 item showed up right away from Hong Kong. Thought "cool. That was quick" The 2 items they took over 1 month to ship(separately) still not here 64 days after order placed. When I did file complaint find out Part of order back-ordered (WAY after the fact,) been more than 2 weeks and still no word on shipping of replacements items. If I hear "just a few more days" or "just be patient with us" I'll scream. TOTAL Mickey Mouse operation. And they have the gall to keep sending emails wanting review and " how are you enjoying your items." Get the items in my hands and I'll be able to rate quality of items. Service will stay at 1 star ARRGGHHH!

It really doesn't get any worse than this - do not order anything from this company. It's been over 2 months my order has not arrived and now they are saying they don't have to refund my money. Also, I paid for a dress and watch that did not get sent and they only gave me a credit not a refund.

Trust me, do not order from these unethical people. If anyone on this site is submitting a good comments, they are coming from Rose gal themselves not a real customer

Order No: Z**************
Acquired rosegal.com brush set for makeup. Purchase was very pleased. The time will come and you begin to understand that to apply makeup with brushes, much easier and better. Set of 7 pieces in a box with cells for each brush which is very convenient. The case closes with a button, compact, convenient to take along. About the brush: the bristles are soft to the touch wooden handles. To use all the brushes I liked, but the brow brush is very large, otherwise all is well.

Already 7 months rosegal to buy various things and am very pleased with the delivery of which is within the stipulated time, the things that are of high quality and excellent cooperation center Help.

I ordered a bathing suit just over 2 months ago. After a few weeks, I contacted Customer Service and was told due to high demand of this item it didn't ship until over a month after I ordered AND paid for it. I contacted them a few times since then only to be told it was shipped and be patient. Here it is now over two months later... no bathing suit and no way to track it after it apparently left China. I give up! Thankfully it was only $20.00 and not a larger amount but since then have heard they are a scam and don't ship anything. Never again will I order from this company and warn others not to take the chance... read all of these horrible reviews!

April 27,2017 - I am adding this to my original review as I promised to Rosegal. April 26th, I finally received the item I purchased, a bathing suit. April 27th, I also received a full refund for the purchase price. However, I ordered an XL bathing suit and when it arrived, it's about a size medium. After much complaining back and forth through the Rosegal customer service and only after I posted my original review here and something on Facebook, I finally got action from Rosegal with them telling me that they would refund my money and that when my purchase arrived that I was welcome to keep it and that if I wasn't happy with the product that I should simply donate it to charity. I am happy that Rosegal finally took some action and I am happy that I did get a full refund however, I am still very disappointed with the product (the quality seemed fine but the sizing is horrible) that did arrive and very disappointed in how the entire transaction was handled. While in the end, Rosegal did step up and make things better, I still would not recommend this site due to the poor customer service, the length of time it takes to receive your purchase and the fact that you have no idea what size you should be ordering in order to have it fit you.

I stumbled across the website in July 2016, my first purchase was small because I wanted to test it out. 3 weeks after my first purchase my package arrived and I was super exited. Thereafter I have order over 20+ products from this website. Its amazing the products sometimes take longer to be delivered, but when they do they are of great quality and exactly what I was expecting. I love rosegal and great discounts and bonus points are given so I do spend less when doing orders. Customer service is great.

I ordered 5 tops, all came and all were much too small despite ordering larger size than I usually wear. Would cost me more to send them all back so opted for the partial store credit. Ordered some home products as to not have to deal with sizing. The one main item I really wanted didn't come. It says all over the site "Free worldwide shipping. Was charged shipping with both orders and as live in Canada had to pay duty, which was more than entire order. Will definitely not order again. Save your hard earned money.