Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
The products I ordered were pretty good. I only had one that had a weird stitching error. The shipping time is a bit lengthy but, they do come eventually.
My service with rosegal was great very fast will buy again :) every thing was in very nice condition my daughter loved the shirts and the makeup is very nice :)
Je vais aujourd'hui vous donner mon impression sur le site RoseGal.com, j'ai commandé 2 fois sur ce site et j'ai été la première fois vraiment satisfaite par ma commande alors que la deuxième fois, j'ai été très déçu.
J'ai commandé pour la 1ère fois, le 23 juillet 2017 et j'ai reçu ma commande le 5 aout 2017, j'ai été vraiment choqué par la livraison assez rapide et la qualité des produits (pour voir ce que j'ai commandé, rendez-vous sur cette vidéo: http://urlz.fr/64zm). Du coup, j'ai été vraiment contente de passer ma commade sur RoseGal. Par contre, la deuxième commande à été une cata, j'avais commandé, le 13 septembre 2017, des bottines plateformes (ici: http://urlz.fr/64zo) et un hoodie. Déjà, les deux articles sont arrivé séparément; les bottines sont arrivé le 3 octobre 2017 MAIS ce n'étaient pas les bonnes! J'ai écrit au service client pour les retourner mais ça ne valait pas la peine, les renvoyer m'aurait couter plus chère que les chaussures au final! Je n'ai pas pu trouver de solution avec eux. Après ça, j'ai attendu le pull pendant presque deux mois, vu que je viens à peine de le recevoir fin octobre. J'ai vraiment été choqué et déçu.
Comment dire? Ce n'est pas que je ne vous recommanderai pas RoseGal mais je pense qu'on ne peut qu'acheter que certaines catégories d'articles dessus. D'après moi, évitez les chaussures (rien que pour la taille), favorisez les vêtements (mais en faisant attention à la taille et à la matière, gare au polyester!), les bijoux, les accessoires, les perruques et le maquillage!
Malgré ça, vous pouvez faire vos achats en toute sécurité sur RG (en payant par Paypal), la livraison est gratuite et leur système de R points pour économiser sur vos commandes est génialissime ainsi que les nombreux code promo que l'on peut trouver sur le net.
Love love love my experience and all my purchases! Will be buying from them again and would recommend them. Bought clothes and house decorations.
I was weary to order from Rosegal because I'd had bad experiences online shopping for clothes in the past, but when I got my 1st order, I was amazed! The clothes were GORGEOUS! Lots of options to order from too! Make sure you check the sizing chart though, because in the USA, I am a different size than their clothing, unless I go off the sizing charts that they provide. I did that and everything came perfectly!
As a blogger I have been happy to collaborate with Rosegal and also buy merchandise from their company. I own about 4 shoes, 1 earrings, 1 shirt and 1 set of mermaid brushes. Which I am very pleased with. I think it has very economic clothing and shoes you will not see anywhere else.
Ordered 4 tops Sept 6 still waiting on one to arrive. I find them of poor quality, threads hanging from them, the material so thin it's see through. I also only used my visa debit on this site and it was compromised, someone tried to book two trips from Hong Kong, fortunately my bank flagged it and didn't let the purchase go through
Won't be ordering from this site again
Dear Karen,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
Its been weeks and they still have not delivered the items. The images on the site are clearly stock images. This is a Chinese knock off website
Dear Terra,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I ordered a backpack over a month ago and they took my payment on sept 30. It has not been shipped and the customer service number does not work. I sent them a compliant via messenger 2 days ago. It said that they usually respond within 1 day. No one has seen or responded to my message. I want to cancel my order and get a refund but I can't even contact anyone to find out why I haven't received it in the first place! Stole my money.
Dear Janis,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
Ordered a bathmat set for Halloween on September 14,2017. I received emails advising that payment had been received and my item would be shipped. On September 26 I had not received confirmation of shipping so contacted support. At that time I was told that my order was unavailable. They had my payment but at no time did they indicate that the item was not available. I was told it would be shipped in the next 10 days and delivery would be 10 to 25 business days. Decided to wait. Received an email on October 11, that my order had shipped. Today, November 2nd I have still not received my product. I would not have placed and paid for my order had I known that the item was not available. I will never order from them again or recommend them.
Dear Janice,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
My order number Z************** contained grey long wig and a woman`s shirt plus size. The order came really fast. I have to tell that the wig can be used every day, it looks very natural. The shirt is beautiful and as described online. I will order more shortly, this shop is great and not expensive at all. Great.
I have made numerous orders from this company. They say free shipping yet when it gets to my door the courier costs are outrageous and are more then the cost of the items. DO NOT BE CONNED BY THE FREE SHIPPING! IT IS FAR FROM BEING FREE! I requested my order be sent by mail but they still ship by courier. If items are shipped by mail ONLY duty and taxes are charged not COURIER CHARGES. However these companies continue to fatten the pockets of the already over priced courier companies. Unless they agree to ship by mail DO NOT ORDER!
I love Rosegal Im so happy to have found this page they have beautiful and affordable clothes. Styles are cute have everything jewelry, shoes, handbags amazing variety. Im very pleased.
My daughter has been looking for funky leggings forever. We spotted these and took a chance ordering from the States. It took a while to arrive but no longer than anything bought from China and understandable as it is outside of Europe. She loves the leggings they are comfy and my daughter loves the material, no itchy bits
I'm really happy with my order. Products are just like the description and the quality is good. And the Customer service is good. They answered me quickly.
I love Rose Gal. I have ordered from them at least 5 times over the past couple of months. I think the quality is good and the shipping is to be expected, but you also have the opportunity to choose how quickly you receive your items. Communication with them has worked out wonderfully. Every experience I have had has been a pleasant one, and if an item I received was not what I was expected, it was my own fault for not fully reading the description. I will continue to order from this company, both for myself and for gifts for others. I should also mention the variety of products offered is great too! I think that the negative feedback comes from those who aren't reading the descriptions well. I have been impressed with my purchases and some of the lighter items of clothes I have purchased work great with a slip or a cute cami.
I ordered two items over a month ago. Yesterday I received a package in the mail and was absolutely excited. Then I opened it. Not only was it missing an item the item I did receive was not what I ordered and the quality was laughable. I am shocked at how poor quality the item is. Save yourself and shop at a different online store.
Dear Rachel,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Rosegal Customer Service Team
I like Rose Gal because they have quite a large choice. I already bought clothes, kitchen equipment etc. My only problem is that sizing of bra is very different from what they describe.
Every item I have brought from Rosegal has been of a good quality and left me happy overall with it. I would most definitely buy from here again.
I bought two tops rom here, both were gorgeous! Great value for money and customer service. They also dispatch items quickly and reply to messages usually within a day. I would recommend them.
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Melissa,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers.
We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team