Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered from this company before and never received my items. I messaged them and was told it had shipped but couldn't be tracked because I didn't pay for tracking. Stupid me gave them another chance. I paid extra for priority shipping with tracking for 5 day delivery. Order showed never paid for after the 5 days so I contact them and was told my item is now out of stock so can't be fixed. Got email saying I will get refund but could take up to 30 days?!? Stay away!
I paid for two tops and have heard nothing since I ordered it. However I had a second order and they say they havent been paid but I cant cancel it. Guess I will have to wait until my charge bill comes in. This company is in China and sends to the US from there. So guess I wont order from them anymore. This order number says it was paid but have no clue when I will get it.
Zelda
Dear Esther,
Thank you for your comment.
Kindly note that the order has not been paid yet and you can check in your account about the order status here: http://user.rosegal.com/m-users-a-order_list.htm
If you have any further queries, please contact our Support Center who will be more than happy to assist you.
Best regards,
Rosegal Customer Service Team
I never received my order and cannot get hold of you via phone. And you never would give me a Fed EX number so I could track it! AND the crowning blow was you charged my account MORE than the price that was quoted when I ordered my merchandise!
Dear M D.,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I'm so happy with my last order! Everything I've ordered from Rosegal is excellent! The best prices, fast shipping, an amazing quality and what is the most important the things are always exactly like in the photos. Highly recommend it to you. Can't wait to get my new order. Rosegal always helps me to have really fabulous looks. I'm definitely in love with this online shop!
Обман, грабеж!
Вчера нашел в соцсетях купон по акции -12дол на покупку. Сделал заказ, а сегодня пишут что я должен заплатить еще 5 дол либо они отменяют мой заказ. Вот же наглеци какие. Пускай их заблокриет пейпал, пейпал все может! Хотели ведать мои деньги прокрутить в банке пару раз. Первый раз таких вижу. Вот давненько ЖД дал купо 10дол, так без обмана все было. Эти же rosegal.com плохие!
Deception, robbery!
Yesterday I found in coupons a coupon for shares -12dol for purchase. I made an order, and today they write that I have to pay another 5 dollars or they cancel my order. Here are some kind of nuggets. Let them zaplrrietet paper, peypal all can! Wanted to manage my money to scroll in the bank a couple of times. The first time I see such. Here, a long time ago, ZhD gave a 10-dollar coupon, so it was all without deception. These are the same rosegal.com bad!
Dear Aleksandr,
We wish to apologize for this system error.
We have sent you a message regarding your case via our ticket system.
Please check there and reply to us.
Best regards,
Rosegal Customer Service
In the run-up to 11.11 to attract customers threw social network coupon, did not send anything and began to extort an extra 5$ for something to not cancel the order. BUT! In this store the prices are so high, and with the coupon was great, but + 5$ = more expensive conventional stores in a sale
Rotten black marketing
Canceled all 3 orders, and on the ticket, why, because they wanted to cancel only 1 - do not answer
Suggest! - do not waste your time here, even if you find something here at a bargain price - and they will cancel
Dear Sergey,
We wish to apologize for this system error.
We have sent you a message regarding your case via our ticket system.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Best regards,
Rosegal Customer Service
I ordered stuff with coupon received from shop. Later they contacted me and asked to pay extra $5 (amount of coupon, wtf?). After my decline - they refunded my order.
The shop is really slow and cheating its buyers. Bad!
Dear Nikita,
We wish to apologize for this system error.
We have sent you a message regarding your case via our ticket system.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Best regards,
Rosegal Customer Service
Very bad shop, I do not advise buying there. They promised to send my order - they took and canceled my order, without my consent.
Dear Sashka,
We wish to apologize for this system error.
We have sent you a message regarding your case via our ticket system.
Please check there and reply to us.
Best regards,
Rosegal Customer Service
Ordered a dress for Halloween on oct 22nd, paid the 10 plus extra dollars for expedited shipping... 16 days later still no dress... all I was offered was 5 dollars back... and still no dress...
Dear Jillian,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
I ordered some jumpsuits this summer. They all arrived, and are so cute! I am very happy. The price was great.
In fairness to Rosegal, I got a message from Rosegal team in answer to my ticket: I shall get a refund for the missing/delayed and defective items and I can keep the item as a gift once it arrives. I hope that if the next time around I make purchases, service and product quality is excellent and hassle-free.
Ordered from Rosegal, received all items in a jiffy except for one, which was supposedly sent in a second parcel... and I was told to look for it in some post office in our area, without any reference number or anything like that. Why separate an item from the rest, I wonder... and leave me all the hassle of looking for it somewhere else other than at my doorstep. Plus, I ordered plus size items but two of them had "plus-size-bodies-but-kiddie-size-sleeves... whoa! This experience made me decide not to order again from Rosegal.
Rosegal is not to be trusted, the business lies about free shipping costs and they give out tracking numbers that do not work and they do not deliver.
Dear Rida,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I love it, I've bought my clothes from rosegal twice now and was satisfied with it. My parcel came in good conditions and the quality is excellent :)
I have got a response from Rosegal in just two days and it seems that my problem may have been resolved. I thank Rosegal for being so prompt in replying to my problem. I will continue to shop with Rosegal and recomend the website to all my friends. Once again thank you Rosegal.
I love there product always very satisfy with the items I purchase and the price fits my wallet. I did my window work with there beautiful curtains and my husband I and are very happy with the new look.
Ordered for Halloween well in advance. Arrived the week after. Ordered a dress that was nothing like the picture - a cheap piece of tissue paper. I wanted to return the whole order but the postage back would be cost more than i paid for it and no doubt it would take months to get the refund. I guess I'm stuck with it.
Dear Carmel,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you.
Rosegal Customer Service Team
I love the blue color, and this Casual Scoop Neck, 3/4 Sleeve Dress in Purplish Blue color is my favorite. I like shopping with Rosegal, because of their variety of choices. The 3/4 Sleeve Dress is superb in quality. The dress is apt for small events and parties. I found a great collection of woman clothing at Rosegal, and I usually do my shopping from Rosegal only. Thanks, Rosegal!
It's an online store where you can find quality goods for all tastes, I recommend it. If you are shopping for me, both me and my colleagues,
I love ordering from Rose Gal. They have great items and wonderful prices. I will suggest them to anyone.
Ann Unger
I ordered stuff from them at the beginning of October not received. When I try to contact them they say email/password is wrong and it is not. If you have any sense please stay away from them x
Dear Mary,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cindy,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team