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Ordered a bathmat set for Halloween on September 14,2017. I received emails advising that payment had been received and my item would be shipped. On September 26 I had not received confirmation of shipping so contacted support. At that time I was told that my order was unavailable. They had my payment but at no time did they indicate that the item was not available. I was told it would be shipped in the next 10 days and delivery would be 10 to 25 business days. Decided to wait. Received an email on October 11, that my order had shipped. Today, November 2nd I have still not received my product. I would not have placed and paid for my order had I known that the item was not available. I will never order from them again or recommend them.
Janice S.'s review of Rosegal earned 7 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Janice,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team