Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Love the page, love the products, love the service.
I will keep buying in this page, just loved it. They came really fast, i was very surprised about that, loved it
Great items. Must be mindful of the sizing charts. The sizes are different from American sizes. Once you figure that out you get a great item that fits well and looks good. Customer service is fast as well if you have any issues.
I went to Rosegal because I needed a tapestry for my wall and they had so many options for me to choose from. I elected to shop at Rosegal over Amazon because the prices were much better and they had a much larger inventory!
The fact that I've already placed my 4th order on the site has made me write to you and my experience with this site. I always received the fixed order I ordered and the products were as in the description on the site. For me Rosegal is the site where I can order the desired products without fear that they will not match the description on the site.
So usually im super ify about shopping online, but i found rosegal an ordered a couple of dresses, an they fit perfectly! Now im always looking on the site for plus size clothes. Super convenient, an clothes look great.
Ordered a bag and a off-shoulder top.The bag was amazing and I absolutely loved it.My hopes for the off-shoulder top was higher, but they gave me an top that I only would use for sports.The material is weird, stretchy and cheap, which is alright for me. I don't want to shop here anymore, the lower rated reviews number is just too high to ignore. Shipping was quick, took 1-2 weeks to arrive.
I recently bought some wall tapestries at Rosegal. The most difficult part for me was choosing only 2. They have so many great items, it took awhile to decide. When I did finally order, my order was received and shipped out very quickly. It arrived sooner then expected and the tapestries were intact. I was worried about the quality of an item offered at such a low cost however, they were fantastic. I could not have asked for more.
Great place to buy from, great items to choose from, prompt payment, prompt replies to any queries. Will continue to purchase from them.
I purchase from this company often, the prices are great and the selection is good. I have gotten many compliments on the plus size items I have ordered and worn. I will be ordering again and again.
I only ever had one size issue which was taken care of promptly and satisfactorily.
Rosegal is horrible I ordered two dresses and had to return them had to ship them back using my own money. They never gave me a refund or nor did they return my dresses that I PAID for. I think they are crooks. I contacted them several times and they kept saying they were looking into it but never got back to me. I will never buy anything from them again. Do I recomend them NO
Dear Vania,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies. If you have an issue and would like a refund, please first refer to our returns and warranty page here: http://www.rosegal.com/warranty-return/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We look forward to helping you.
Rosegal Customer Service Team
Prices for the clothes are very good. The variety is fantastic. I realized though you have to be patient when it comes to the shipping. Sometimes it can take up to a month for orders to arrive. Also if you order from the US, I usually wear a 2X but I order 4-5X's on this sight due to most, if all, clothes come from China and they run small. My overall experience has been great though. If I needed refunds due an item that took too long to process or damaged they didn't hesitate to credit my account. I most likely will continue shopping from Rosegal
I ordered on the 15th of Nov and my order is still showing as processing, I've tried contacting the company and no response. I ordered a Christmas dress, which very likely if it is shipped at all will not arrive in time for Dec. The site now has a message saying there are going to be delays due to black Friday sales, as I ordered well before this, my item should have already shipped. Now gone through Paypal to see if I can get my money back. Disgusting customer service, they were very quick to take my money!
Dear Anna,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
Can you please tell us your order number?
We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I ordered lot a Christmas stuff 11/11/2007 I paid for expedited shipping to get this before Thanksgiving but today 11/25/2017 still have nothing. Can't track my shipment. No respond from custom service.
Dear Bubu,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
First? A customer service rep, Gabrielle, told me that my information was not safe with them. And I have the screenshots of the live chat to prove it. It took me over an hour to try and check out with one item in my cart and never was successful. I tried calling their phone number for customer service and got a message that the phone number was invalid... Try it yourself and you'll see what I mean. Also, I chose a quantity of one for an item and it kept automatically trying to bill me for two when I got to the stage of trying to pay with PayPal. Even though the quantity was listed as one on rosegal site, what they submitted to PayPal was for two of them. I would not trust this site as far as I could throw them. I ended up getting the same exact item and paying less from another store. Plus, I went to that store through Ebates so ended up getting an extra two bucks cash back put into my Ebates account. Don't even bother with rosegal.
Dear Barbara,
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
Could you tell us your order number and send us more details here: https://support.rosegal.com/ticket/ticket/index?
We look forward to hearing from you soon.
Rosegal Customer Service Team
This is a gorgeous cat wall sticker and looks wonderful on a fridge or door. It's a great talking piece and visitors to the home always ask where it's been purchased from. I've given one to a friend too and she has the same response from her visitors
BBB rating of F
Not a US located business. Their FAQ says they are located in China
Their products are absolute crap. You have a better chance of getting someones garbage than an actual useable product.
There is no monitorig of quality or accuracy, and their customer service model is designed to give you the run around.
Not even Paypal can protect you from this scam.
Stay far far away!
Dear S,
Thank you for your review.
All of our Rosegal clothing items must meet our quality checks before shipment. We therefore apologize that your item is not up to your satisfaction.
We are located in China but we have close cooperations with many shipping companies all over the world to keep the best shipping.
Can you tell us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Many thanks,
Rosegal Customer Service Team
Thank you for your request to submit a ticket I did that and nothing was resolved just the same copy and paste repeatedly my last request was to have the upgraded shipping charges refunded as your company failed to honor the agreement I made in good faith as well as who the shipping company was that had the package USPS is the end carrier with no results. Your company charges for products long before you ever ship them out The product I ordered was really important to me and I ordered in plenty of time based on what you have posted however you failed to deliver I will not be recommending your company to the cancer foundation no matter how inexpensive your products are to a cancer patient looking good is a very important thing since they are going through a very traumatic event they shouldn't have to stress about an unreliable company why fighting to beat cancer as well.
Very unreliable company paid for upgraded shipping haven't received product I paid way in advance for
I order on this site for several months. I am very happy because there are always beautiful items that highlight my shapes and many choices for large sizes. The items are of quality and they go well to me.
If the item is no longer available, I get a quick refund, the customer service is attentive and very responsive.
The prices are very correct and the shipping costs are included, it takes about 2 weeks to receive them in France.
These fabulous wall organiser stickers have helped me be more organised the quality is excellent and the price is amazing.
I ordered some wall curtains and was happy with them. Two of the were even better than I expected, and the other two were OK. If you look closely, you'll see that the picture is enlarged from too small picture so outlines we'rent so accured.
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Honey,
Thank you for your review.
All of our Rosegal clothing items must meet our quality checks before shipment.
Can you tell us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Many thanks,
Rosegal Customer Service Team