Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered 3 blouses, 2 for myself and one for my cousin. We both adore our blouses and I am saving one of mine for my 8th anniversary date with my husband. So very pleased with this site and the plus size options they offer.
Ordered three Halloween items in early October. One arrived. Its December 1 and the other two still arent here. Tracking info is in Russian so you have to use google translate. They simply extend the estimated delivery date so they can claim its on time. Now it says maybe by December 12. Ive used other discount sites and been quite satisfied. Not this one.
Shopping on this site was the worst mistake I have ever done! I paid for express delivery, but I still had to wait more that 5 weeks. Moreover the delivery was split into smaller deliveries without any information and what is the WORST... After the delivery I receiver an invoice for 70 chf for the importation costs (order was for 120 dollars). I forgot to tell the quality of the clothes was a mistake... one piece of clothing fell into pieces during first laundry
Dear Joanna,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
Please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/.
All of our Rosegal clothing items must meet our quality checks before shipment. Could you tell us your order number?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
I started shopping with Rosegal this October as you know it takes up to five weeks to come i put in many orders after my first order which was perfect. I must have got at least twenty items ok they came in small parcels but everything was better than expected for what they cost, all items have now come by end of November. Timing is everything. FROM SHOES DRESSES MURALS TOYS ACCESSORIES PERFECT.
The site won't let you write a bad review. Never received my full order. I ordered 4 item and received two. You can't contact them cause the US phone number is busy 24/7. I'm glad I didn't spend too much money..
Dear Linda,
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
J'adore Rosegal car il y a beaucoup de choix en vêtement et autre! Il y en a pour tous les goûts! Personnellement, moi, je prend dans la catégorie grande taille, et j'avoue qu'il y a de quoi ce faire plaisir (style, saison et large choix de taille) les prix sont très attractif et la qualité est très correcte! Concernant les autres produits, c'est sympas! J'ai commandé deux montres et j'en suis très satisfaite. Si toutefois il y avait un soucis avec un produit que vous avez commandé, pas de soucis! Le service après vente est très professionnel, ayant déjà eu un petit soucis une fois, ils ont trouvé une solution très rapidement et mon donné entière satisfaction. Concernant la livraison, il est vrai qu'il faut attendre plusieurs jours, mais les délais sont respectés et franchement vu les prix, ont peut attendre quelques jours! Maintenant, pour moi, ma boutique de vêtement c'est ROSEGAL!
Beautiful experience with them! They are very pro and they re really care about their customers! Very thoughtful! Lovely!
I ordered 15 items a total of $214.90 I received 15 items and not one item was what I ordered. I returned them and them they sent me only 4 of the items I did order, and Rosegal refunded me 14.65 for the other items I did not received. I should have been refunded 133.82. I will never do business with Rosegal or Sammydress which is the same ripoff company.
It has very everything that is in right now! And the price its good and the shipping its very good. You won't regret it buying there.
Service was very good, always available, easy to contact, quality was really good, price also available, i likef clothes and will order more :)
Il sito è ricco di prodotti, per tutti i gusti, pratico e veloce. I prodotti arrivano sempre presto e in ottime condizioni, ottima anche la vestibilità!
Continuerò a comprare sicuramente!
I have been very satisfied with Rosegal. It is not easy to find plus size clothes at reasonable prices. I keep a close watch for my orders and promptly contact customer service with any delay or discrepancy.
I have been very satisfied with the customer service response. Where items may be missing, I have received several refund options. Where items are late, I have received an updated status.
Thus, I would like to congratulate the Rosegal Customer Service team on providing exemplary service for challenging issues while maintaining a positive outlook. Customer Service is normally fraught with frustration, aggravation and dissatisfied clients and employees. However, there is one happy customer who has consistently experienced a positive outcome several times... ME!
I made an order with simple phone, paid it via Paypal, but my order was canceled without any explanation. This shop is just waisting of my time
Dear Andrii,
We wish to apologize for any inconvenience.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
I have been buying in Rosegal since a few years ago, and I just love the web, the service it's amazing and fast, and if you need to ask somenthing they answer right away!
Also, the web has EVERYTHING, that's my favorite part!
I highly recommend this Shop. Unusual Fashion for a small Price. I am very pleased. The Sizes are almost always correct.
I placed an order for 5 items. The order was sent in 2 shipments and I ended up paying custom charges that were in excess of the cost of the items. Not worth the while shopping here.
Dear Neisha,
We are sorry that you have had to incur local customs issues.
Please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
Thank you,
Rosegal Customer Service Team
I figured this would be a simple order online, try on the clothes, if they don't fit, return them. I've been trying to return my items for 5 days now and all they keep telling me is that I only get $15 back on my order. When I tried to clarify how to get a full refund, I ended up only getting $15. Still trying to get my money back. Apparently there is a large language barrier and poor customer service and poor quality of clothes quite frankly.
Dear Melody,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies. If you have an issue and would like a refund, please first refer to our returns and warranty page here: http://www.rosegal.com/warranty-return/.
Can you tell us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Rosegal Customer Service Team
I am a size 3X. All of the products ordered were all of the poorest quality materials and not one item fit by a long shot! Buyers do your research. It is not an American company and you will waste your money.
Dear Karen,
Thank you for your review.
All of our Rosegal clothing items must meet our quality checks before shipment. Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
Can you tell us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Many thanks,
Rosegal Customer Service Team
I had a wonderful experience they help me with the sizes but I need for my body type and if there was something wrong with my order they respond to me really quickly and help resolve either giving me a full refund or exchanging the item for me. I recommend this website to everyone very good shopping experience.
Ordered a 3x and got a size 14. Their solution was to send it back at my expense. Twice I wrote an email telling them that it was their mistake and send me a return label at their expense. Never an answer. Never will shop through them again.
Dear Arla,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
Can you please tell us your order number?
We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kristine,
We are so sorry to hear that you have been experiencing these issues.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Can you please tell us your order number?
We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team