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S C.

Contributor Level

Total Points
189

2 Reviews by S

  • Wish

8/28/18

Actually, most of my items don't get here. I on't know if the sellers lie about shipping the item, if US Customs agents keep my stuff to use as gifts for their friends, or if my mail-person is a thief.
Those things that DO areive are usually not as advertised.
I have had things arrive that are completely different than description and image, I have had supposedly "sterling silver" jewelry arrive stamped. 925 that within two days has worn down to its brass or copper base (this has happened in 9 of the 10 sterling items I ordered. I even got a blouse (pictured) that was completely made wrong. The arms are too narrow for the average person, and the pleating is mangled.
Every single thing has been shipped from China. Every. Single. Thing.
I have stopped ordering from them due to the wasted time waiting months for things to (maybe) show up, and then having to take pictures for their automated bot that is their "customer support".
At least I am protected by Paypal. And I also have had no trouble getting a refund when needed.

  • Rosegal

11/24/17

BBB rating of F
Not a US located business. Their FAQ says they are located in China
Their products are absolute crap. You have a better chance of getting someones garbage than an actual useable product.
There is no monitorig of quality or accuracy, and their customer service model is designed to give you the run around.
Not even Paypal can protect you from this scam.
Stay far far away!

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rosegal r. – Rosegal Rep

Dear S,
Thank you for your review.
All of our Rosegal clothing items must meet our quality checks before shipment. We therefore apologize that your item is not up to your satisfaction.
We are located in China but we have close cooperations with many shipping companies all over the world to keep the best shipping.
Can you tell us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Many thanks,
Rosegal Customer Service Team

S Has Earned 9 Votes

S C.'s review of Rosegal earned 6 Very Helpful votes

S C.'s review of Wish earned 3 Very Helpful votes

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