Actually, most of my items don't get here. I on't know if the sellers lie about shipping the item, if US Customs agents keep my stuff to use as gifts for their friends, or if my mail-person is a thief.
Those things that DO areive are usually not as advertised.
I have had things arrive that are completely different than description and image, I have had supposedly "sterling silver" jewelry arrive stamped. 925 that within two days has worn down to its brass or copper base (this has happened in 9 of the 10 sterling items I ordered. I even got a blouse (pictured) that was completely made wrong. The arms are too narrow for the average person, and the pleating is mangled.
Every single thing has been shipped from China. Every. Single. Thing.
I have stopped ordering from them due to the wasted time waiting months for things to (maybe) show up, and then having to take pictures for their automated bot that is their "customer support".
At least I am protected by Paypal. And I also have had no trouble getting a refund when needed.
Dear S,
Thank you for your review.
All of our Rosegal clothing items must meet our quality checks before shipment. We therefore apologize that your item is not up to your satisfaction.
We are located in China but we have close cooperations with many shipping companies all over the world to keep the best shipping.
Can you tell us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Many thanks,
Rosegal Customer Service Team