Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I paid for 'expedited shipping' to Australia, close to $19 extra for a gift. I think the tracking is a complete hoax. After following the tracking advising that my order was 'with courier for delivery', I waited but nothing arrived. The next day I checked and it stated 'Delivery attempted. Please contact customer service Port Melbourne'. The time stamp was 5.58am! There were 4 people home (in bed), so there is NO way we weren't there to accept delivery. Contacted Rosegal at the end of that day, and while the live chat appeared helpful, the contact details were completely bogus. There is no customer service in Port Melbourne and the link to the 'courier company' does not exist in Australia. My order still may arrive, so I will reserve judgement on the product, but don't pay extra for shipping. Total waste of money and big disappointment.
Items were ordered in November and here it is January and they haven't arrived. Some of the responses I received were "We kindly ask you to continue to wait for your package and in the meantime Santa is doubling up his elf-power to get his sleigh loaded and presents delivered as soon as possible." And now today the response it for me to give my name and address to the post office and wait another month for the package to arrive. Bullsh*t, worst customer service experience ever.
Dear Ruth,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
After speaking with the customer service, they were very helpful in resolving my issue. I was very impress of their customer service. I am grateful of the customer service quick response in resolving my purchase issue.
Recently purchased plus size clothes. Unfortunately it is not as expected. The clothes is for a smaller size person. The sewing was not done correctly. Very unsatisfied. Sorry but I will not purchase from them again.
I have placed several orders with Rose Gal and have been very happy with my order each time. Ive also been very impressed with their customer service. They are very responsive to all my needs and it is obvious that they truly care about their customers. I can recommend Rose Gal to anyone. They have some really unique items and the prices are fantastic!
Rosegal team showed good support and fast reply to customer's concerns. I would recommend the website for other people.
My experience with RoseGal has been great. The quality and price of the merchandise is great. Customer service has been great with me when I've had to contact them.
I am satusfied for all i have ordered. All is like on pictures.
Will continue to buy from rosegal for sure
It was my first experience with this online shop.
Ordered a xmas dress - it's marvellous! Very satisfied with the service and advice to everyone.
I was very happy with the products i recevided
Great quality and great prices
I will came back with other orders
I am very happy with this website. The products are cheap and good quality.
I ordered a tapestry from here and it arrived in beautiful condition.
Very happy!
I loved all of the items that I bought. The fit was perfect and I will definitely order many more items.
I have been ordering their plus size clothes for the last two months, and everything I have gotten has been great quality.
THEY TOOK MY MONEY AND NOW WILL NOT REFUND IT EVEN THOUGH THEY KNOW I AM NOT GETTING IT. FRAUD SCAM I AM TURNING TO MY SIX MILLION FOLLOWERS ON SOCIAL
Dear Tina,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
I love the site but I just wish y'all get shoes in bigger sizes I wear a size 10 and I can't find the cute shoes in my size especially those boots that look like uggs
I'm more than happy, with Rose Gal online shop. I have ordered many times from this trusty web shop, and each time I'm impressed with the time of the shipping which one is usually a bit slow for my country. Also from the first moment that you receive the package you will see the professional wrap which one is holding the quality of the items during shipping, that is what I appreciate, coz sometimes when I order my item they gets some damages during shipping. Also I have to say that Rose Gal is up to date with fashion, I can say that because I'm working a lot with fashion as a fashion blogger, and trying to follow all ongoing trends. In the end I would always suggest people to buy from Rose Gal.
Horrendous experience. I received no confirmation of my order, money was taken out so I contacted them to cancel the order as the items were gifts and wouldn't be delivered in time for Christmas despite being ordered well in advance. They then sent some of the order the next day, and the rest a few days later. Costing me more at customs, which I didn't realise I would have to pay. When it arrived late and i contacted them, the customer service was terrible. It will cost me so much to return it to them, I will probably end up keeping 3 items I don't need.
Dear J N,
We are sorry that you have had to incur local customs issues.
Please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/
We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.
Thank you,
Rosegal Customer Service Team
I purchased several items from RoseGal. The items were very cheap so I was worried that the quality may not be great, however I was pleasantly surprised. I was very happy with the items purchased. I would definitely recommend using the sizing chart on their website as the sizing is different to the sizing in my country.
I am a return customer of RoseGal. The quality and price of merchandise is great. Customer services was prompt if I issued or question regarding the timeliness of my order. If an order wasn't received, they were very accommodating to work out a solution that was beneficial to the customer.
I always plan ahead, since I now it takes a little long to receive items from Rosegal, but I think this is due because of the distance. But if you plan ahead you get good products for an excellent price. Customer attention has been very responsive and polite to me. I recommend Rosegal, you only have to plan aheas
Will shop from Rosagal always, Good variety at Excellent price. It takes a little long to arrive but that's not Rosegal fault, you have to plan accordingly
Customer service is very responsive, I ordered something that did not fit well and they did their best in order to satisfy my request, they were great!
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kathryn,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team