Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I've bought at RoseGal many times now. I've always received my orders on time. Products are good quality, prices are great and the clothes are just beautiful and unique. I'll keep on buying here and I highly recommend other people to do so as well
So far i've only ordered earrings and some socks. This is my second order. First one came quickly. No customs problems to Canada either. This order took a little longer, to arrive as it was close to christmas. No worries, tho as most of it was for me.
I love the selection of items at RoseGal. Customer Service is pleasant and shipping is fast! The prices and selection of novelty items fit with any budget conscious consumer.
I really love the wig I ordered from Rosegal! It is very full and thick. It was also very affordable. Shipping time was also great!
My order showed up on time and I was happily surprised to see that it worked well and actually did more than I expected it to. With more operations I am very pleased.
I purchased Christmas items on Dec 2. I NEVER received them and paypal has yet to return my money! I should have known better to order from a company over seas! And they all use the same excuse... it is held up in customs! That should be invisible to the customer. NEVER EVER AGAIN will I order from them or ANY over seas company! BUY AMERICAN PEOPLE!
It's more like a night dress for bed but very comfortable and cute! Definitely a must buy again in different colors!
Able now to charge my phone with no electricity. I can just crank the handle and charge my cell phone
I was so happy to receive my stuff, and even happier when I found that everything fit and was great quality! I saved so much money shopping at Rosegal, and because they do free shipping I'm able to send gifts to my sister across the world for super cheap! Love RoseGal, they're awesome.
I always shop on Rosegal for all of my beauty necessities... I love the jewelry selection and all of the little trinkets you can find on Rosegal. The customer service is great and they respond to all of your questions and needs with professional courtesy. I have been satisfied with all of my orders. Thank you Rosegal!
Ordered the beginning of Dec 2017, paid extra for shipping to receive in time for Christmas, no communication from the company to indicate that the items were delayed, received the last item in Jan 2018, have not received my money back for any of the items nor the additional funds I paid for the priority shipping. DO NOT ORDER FROM THIS COMPANY!
Dear Karen,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
I bought a nice goth/witchy style blouse in a plus size. The material is nice. The measurements on the site were accurate. The item was shipped fast but got stuck in customs for a while (like almost always happens with these products so I'm used to it). The clothing was nice for the price and since the measurements are accurate it's easier to shop.
Perfectly
1/4/18
Great quality, everything as described. Size according to the details on the page. Fast shipping and delivery. I am very happy with shopping at the Rosegal store. I recommend it to everyone!
I love shopping Rosegal because you get SO MUCH for your money. They have the cutest clothes and the prices are amazing. Once in awhile my order may take more than a week or 10 days, but usually my stuff comes pretty quick. They have really huge sales and run tons of promotions. I also love to shop the clearance or deep discount section because you can get really nice stuff for literally a few dollars. LOVE IT!
I love my suits from rosegal. As a college student the prices really fit my budget! I always order a size up because trends tend to run small, but the few times ive been unhappy Rosegal works great to find a solution.
I wish that there was an option for less than 1 star because what I've gone through wasn't even service. I ordered a dress for some holiday parties on November 25,2017 and paid for expedited shopping to get it within 7 business days. Well it's January 4,2018 now and I don't have a package. I followed up with them regularly, I followed up with the shipping service, DHL, regularly and every single time I'd get a different story and the complete run-around as to where my package is. Now I received the following message from Rosegal:
We are extremely sorry to inform you that the delivery of your package was unsuccessful and your items have been destroyed due to hign return fee.
This is a delivery error that is unfortunately beyond our control.
Please understand that in such case we can only compensate you partially as shipping fees are charged by the shipping agents.
Kindly note rosegal does not make any profit on shipping.
As a gesture of good will we can offer you the following 2 solutions to resolve this issue:
1) Resend your order today.
In that case we need your help to cover a handling fee to resend you the parcel. The cost is 20USD. If you choose this option we will send you an invoice via Paypal in the next email.
2) Partial refund to your original payment account
We can refund you 22USD to your original payment account.
Again we apologize for any inconvenience caused.
Please inform us of your decision, we look forward to hearing from you soon.
So now not only do I not get my package AT ALL, but in order to resend I have to pay shipping AGAIN and if I choose not to they won't even refund the retail portion of my purchase (not including taxes was $54.62 and they're offering me $22)
I warn you, don't shop here unless you want to pay a whole lot of cash and time and receive nothing in return.
Dear Christina,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
For me this store is very good. Good products and excellent customer support. Very good companies of delivery to level international.
My experience with Rose Gal has been excellent! From choosing my item through to the delivery of my items.
I have made a few separate orders from RoseGal in the past few months and their website has been very easy to use each time. I brought up a shipping concern with one order and my concern was responded to promptly by the customer service team. I was very impressed and will be ordering from them again in the future!
I loved my Halloween dress, it fit perfectly, I received so many compliments when I wore it. I will definitely be coming back!
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vicki,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
The order was shipped on Dec 3,2017 and as shown on the tracking website the parcel was delivered on Dec 22,2017.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team