Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
If you order from this site be ready to not get your items delivered for weeks after the delivery date all while not being able to reach a human being about the status of you product. I have ordered an item that was supposed to be delivered 3 weeks ago and finally had to dispute the charge with my bank because all I have received from rosegal.com is automated crap messages.
I have bought clothes for myself on RoseGal many times but I wanted to try buying my boyfriend some from the mens section and I was not disappointed! The were all so soft and well made. They shipping was very quick and the items came well packaged.
I've used a bunch of online apps to order but rose gals is one of my faves everything I have gotten has been perfect and great! I've never had any problems so far and will continue to use and tell my friends about this app
Was quick delivery. Product was perfect an looked just like th e picture. Quality of clothes was grade 1!
Ordered on nov 30 2017 its now jan 2,2018 nothing as arrived yet they keep telling me its coming, folks read the reviews this is a bad site i order from china all the time, i get my items in about 3-4 days this site is a scam please be aware,,, this is the first time i ordered from here and they ruin my Christmas i ended up with no gifts for Christmas, they keep telling me to be patient will my patient is running out time to contact the B B B... i will fight this one good one for Dr OZ show
Dear Ada,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I got the DIY Wooden Family And Friends Birthday Calendar Board for my boyfriend's mother for Christmas. The item looked exactly as advertised and shipped in a timely fashion.
I placed an order in November 2017 - it is now January 2018. I doubt if the Fingerling Monkey will ever get to its destination. I was such a fool. Never again. As long as people keep ordering - they will continue with their business practices. They take your money and forget you. I believe whomever is giving them 5 stars are employees or someone being paid.
Dear Customer,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I ordered a Faux Fur Insert Plus Size Asymmetric Cape Coat and it's really cool! It's a great item and though this is a plus size (XL) it's really fit. Came in perfect conditions, no cuts or damage to the item or package. Thank you very much!
No it put down 7 to 10 day shipping and got it a month in a half later wrong size and they wont refund my money I literally called the pomice because the package wasn't getting here at all had I not reported them in Basically it's a scam websight I had to get a new credit card because of them and now it won't let me post this without a order id really
Dear Wicca,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Very nice products and very nice service - products arrived quickly and no damage. Just as ordered - one was too small and they immediately refunded my purchase.
PedĂ una cartera y es tal cual la foto. Muy linda y buena calidad. Llego bien envuelta y buenos detalles.
Pedido ZB**************
I wear size 50/52 EU and i never find something sexy and young in Norway. On Rosegal i have orderd dresses, tops, leggings and even fun things for my children. I am very satisfied. Everything fits fine and I feel wonderful in it. Delivery has always gone good.
I ordered a Snowman Christmas sweatshirt. I am so happy with it. I can't believe how vibrant the colors are, even after washing.
Rosegal has quality items for great prices. The service and shipping time is always amazing. This is the to go place to always online shop
Hi All,
I usually don't write reviews unless it is very wrong. Pictures on the site look very different from what you get it. No quality at all, you can't wear them. They look like Halloween costume cloth. I never buy from this site even I get it free. I asked for return and no reply.
Dear Raji,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
Love this site.The clothes sizing is accurate and they have larger sizes. I have had no trouble with the fit. I have also bought wall hangings from RoseGal which have been great. Delivery has been very prompt although the first time I was worried as one top arrived but not the second however Rose Gal promptly answered my email and the 2nd top turned up a day later in a second parcel.
Paid extra for quick shipping. Expected a week before Christmas, but didn't get it until almost New Years. The package was slightly tore up but the clothes were fine. The sizes were too small even though I ordered a larger size due to the sizing chart. I will make them work because I don't want to deal with trying to return. In all, I love the clothes and the prices!
Dear Carol,
Thank you for your comment.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I bought a makeup palette a long while ago When I opened it up all the crumbles of makeup dropped out of the case. I quickly wrote them for a replacement or refund and they never once replied back. I have emailed them several times.
Dear Terri,
Thank you for your review.
All of our Rosegal clothing items must meet our quality checks before shipment.
Can you tell us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Many thanks,
Rosegal Customer Service Team
I ordered several items third week in November, some items were received in a week the remaining items (which some were Christmas gifts) were received December 28... over a month later and only after I completed 2 tickets on their website and no actual personal response other than a generic THANK YOU FOR SUBMITTING YOUR TICKET response. Use other sites and STAY AWAY from this one!
Dear Patricia,
Thank you for taking the time to write a review.
Due to stock issues, we have split your order into 2 packages. We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Shipping time is a joke. Items that arrived were not packaged properly and were crushed. Some item were not shipped
Dear Ron,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear J L.,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team