Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered 2 Christmas presents on December 14th. I paid extra for expedited shipping to get it before Christmas. When I didn't receive it when it said I was supposed to I looked it up to see where it was, it hadn't shipped yet and it said it wouldn't be in until the 27th. Now it is the 29th and guess what? They are still not here and now it is saying it will not be delivered until 1/7/18! I am very upset and VERY disappointed! I will never buy from Rosegal again! I was actually going to order more items but NOT NOW!
Place my order 26 days ago it was Christmas gifts I had to replace, only reply I get from them is to keep waiting, done waiting, Terrible service!
Dear Pat,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
Takes three or more weeks to get an item and then an XL shirt fits like a small would. I would never order from them again.
Dear Lori,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I always have a great shopping experience with Rose Gal, the stuff always arrives on-time or before the delivery date, exceptional customer service and the product quality is as advertised nothing less.
I have all intentions to take Rose Gal with me into 2018!
Ordered a Xmas dress on the 5th of december and paid extra to have it delivered before Xmas, they promised me 10 business days.
So now it is the 29th of December, I have tried to be in contact through Tickets, Customer Service and no real answer comes through. So this was my first and last order at Rosegal
Dear Nienke,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
About a month ago I received my ordered product and it is as nice as the picture on Rosegal! The price was within my small budget to boot!
I'm pleasantly surprised by the service rosegal
The sweater and blouse are as beautiful as the picture.
So I immediately ordered a few more things.
I hope and they will arrive on time and I will like it
Order something from you guys before Christmas haven't received it yet I'm going to report you guys to the business business bureau and hope that they can do something to shut you guys down for selling here in the United States you are unreliable and a bunch of liars because if your warrant you would make sure that people receive their stuff in a timely manner regardless of what the shipping preference is yours truly hate your company
Dear Darlene,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I have ordered from Rosegal several times.The shipping time is always smaller than the estimated, in well closed packages. All the cloths I got fitted well, as expected, very similar to the photo. I am very pleasant with my purchases.
I would definitely recommend ordering from RoseGal - they have excellent customer service, low prices and good delivery time.
This is a trustworthy site with some wonderful items! I'm very pleased with the quality of my items and the service I received.
It has the latest trends in fashion, home and accessories. In addition, they are always updating their inventory.
I have loved my order and I hope to buy again very soon.
I ordered a coat and several dresses. They arrived before xmas which I was very surprised to see, thank you for that. But, the quality of one of the Holiday dresses was of "home economics class" material. Very thin. But, I did not read close enough as to what it was made from. The other dresses I ordered were of cotton and cotton/spandex material and they are good, just need to iron the cotton dress. Over all, I would read carefully what the material is first, then order. I haven't ordered shoes and cannot due to my feet, plus I do not trust the material.
I placed an order with rosegal for a nice looking pair of legging pants and shirt to go with it. They were both ordered on the same day which if im not mistaken was around dec 12th or so give or take a day. The product arrived on the very last day before christmas the leggings that is the shirt never arrived. When i opened the package there were many loose and un attended threads hanging off the rose decal at the bottom of the pants they looked NOTHING like what was advertised on the website and upon further inspection you can tell the decal of roses that had been poorly attached is now wanting to come off as all the edges are sticking up the clothes they show on their website are beautiful however having them up close and personal shows me they have no pride in their workmanship on these articles of clothing i highly doubt i will ever order from them again sorry to say
Dear Danielle,
Thank you for your review.
The order was split due to the stock issues. All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
I purchased a beautiful purple Christmas sled dress. It arrived on time, it fit the description perfectly. I wore it to a family and friends Christmas party and won first place for best holiday outfit.
My experience has been great! I researched and did make sure that when I ordered, I knew how to order! I found that I needed to order 3 sizes bigger which was fine! Everything fits! Just ordered again!
I was quite pleasantly surprised with the items that arrived from Rosegal! It took a couple of weeks for them to arrive, which I had already expected since it's from overseas. So if you don't mind a little bit of shipping time, the products are very nice.
Fabulous clothes and great prices. Be careful of sizing. Really read the sizing charts. I love everything I bought. Especially their purses.
Great quality & fantastic price! Looks exactly like described & came with a hair net. Shipping was perfect. Takes a little longer to get but worth it.
I was the prettiest girl at the ball. Great company!
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vicki,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team