Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
DO NOT PURCHASE FROM #ROSEGAL I am Very disappointed in this clothing. The quality is garbage, it probably won't make through a cycle in the washer. The colors are not as described, the fit is weird, the labels almost all say dry clean while saying do not dry clean! Which is it? The maxi dress that I purchased is more like a slip, the orange shirt was supposed to be red and every single one of these items said dry clean but then it contradicts itself and says don't dry clean. The fabric is lousy and the quality is poor. I spent over $80 USD there and only got part of the times I ordered as well. The phone case and qi charger have not arrived and the other phone case and the screen protector were terrible quality. I am very disappointed
I ordered items on 12/05 and still havent recieved a darn thing. Tracking really sucks, i will never buy from here again.
Dear richard,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your correct order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
Me ha gustado mucho este abrigo y la talla es correcta. Se ve que el tejido es de buena calidad y hace más delgada. Es ideal para otoño y primavera al ser un abrigo ligero. El envío me ha llegado más rápido que otras veces. Rosegal está mejorando en la rapidez de sus envíos.
So happy with all the items I purchased from rosegal.com. I am waiting on my next order already, I'm hooked.
I had great and prompt customer service with this company. I ordered a birthday present for my daughter in law and I ordered the wrong size, even though it was my fault they exchanged it for me and were very kind about it. Prompt answers very kind and great prices I will definitely order more items from this company
I recently ordered the makeup storage bag for my granddaughter she really enjoyed it and the portable pore cleanse it works well but needs a little more power but ut does work
Good delivery time and fantastic product specially for such a low price. Everyone loved my dress. Highly Recommend!
Happy and satisfied thanks to the fast delivery and the good customer's handling, i advice all who see my comment to use ROSEGAL!
I bought 2 nature tapestries. They arrived seperately and the colors were slightly different. One of the tapestries had a hemmed binding that looked really nice, the other had a surged binding. These were two of the same tapestries. I just have to have a positive outlook and say well on one the sun is shining through the trees much brighter. The are covering my bookshelves that are in the same room side by side. Oh well. I still like them.
07/31/2017 09:52:07 AM Order No: Z************** Bought in the summer of denim shorts with a high rise and frayed. Was very happy with. All parameters match the description. Fabrics are well dyed, no shedding, durable seams, pockets, and accessories are sewn on neatly and securely. Excellent quality shorts, I recommend! Quick shipping very pleased!
I placed my order last week and I got ONE email, which says I placed the order. Nothing else. I've tried calling the company and the call would not even go through or it's busy. I even made a "customer care ticket" which say's they will contact back within 24 hrs which is completely FALSE. So at this point they took my money and I have no idea where my order is.
Dear kay,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team
The quality was not bad and worth the Money except for the Post which takes quite longer. Tracking is little bit average.
I ordered Christmas decorations on Nov 11. Site says 7 to 10 business days for shipping. Its been over 6 weeks, Christmas is tomorrow and I still don't have all the Christmas decorations I ordered. No point in the Christmas decorations now. Wonder if they'll get here in time to be packed away or if I'll have to pack them away after I've already put out the other decorations that I had this year.
Dear Penny,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
Bought stocking stuffers on 12/5. $80 total order. It is 12/24 and I don't have my items, and tracking says it is being handled. Had I known that they took a month or more to send my order, I could have saved the $80 to make sure my kids get Christmas. Now they get an orange in their stocking. Santa fail thanks to RoseGal. Do Not Shop Here if you need to get your items any time this century!
Dear Jessica,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
I wish I would have read reviews before I ordered from this company. I ordered Christmas items. It's been 6 weeks and their tracking site is awful. It doesn't tell me a thing about where my package is only that it left Hong Kong three weeks ago! Very disappointed. I will NEVER order or recommend this scam company again.
Dear Vicki,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
Ordered first week of Dec. The delivery was scheduled for Dec 20-22. Christmas dress for party on 23rd. Tracking from rosegal's site showed it made US on 16th. Now the delivery company says package is still in Germany, it has been there since Dec 23th. RoseGal says "Date is only approx. Please give us 25 days from order date to deliver. Just give us more time"
Dear Xandra,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Do not waste your time with this company. I order Christmas PJ on Nov 24th. It's Dec 22 and they just shipped this morning. They won't even make it here by Christmas. My kids are very sad and disappointed. Rosegal has lied and said it shipped several times already, but the shipping company had never received the product til today. Our family Christmas pj tradition is broken this year. So sad.
Dear Toni,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Rose Gal has made my online shopping experience so worth while, the prices are amazingly low fashion that is up to date with the trend, and quality be on believe. I rec amend Rose Gal to all my Family and Friends.
I love the items I find on Rosegal. They're very unique and not the sort of items you can find in clothing stores in my town. I've had many compliments on many of the tops I've bought.
The sizing is a bit tricky, I have to purchase items 3 sizes larger than what our sizes in Canada are. I love the fact that if you hover over the size on the site it will tell you the "American" equivalent.
I just wish that they would sell "tall" sizes so I could buy pants etc.
I've made an order on 11/11/2017 13:43:50 PM Order No: Z**************, it was one of the best sites to deal with
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear laura,
We are sorry that your expectations were not met.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We at Rosegal try our best to give accurate product information on every item page.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you.
Rosegal Customer Service Team