Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
After first review, they sent me a coupon of $20. I've tried to use it but it never worked... can't use it toward their "promotions" and guess what, everything is a promotion. I don't understand why they exist except that they dupe first time customers. They still suck
Ordered 2 scarves march 12, still not received april 29th, they keep stalling in refund and insist I keep checking my post office before considering refund. DON'T BUY!
Buyer beware! If it is made or shipped from China the only thing you will get is a charge on your Visa. Trying to get in contact with Customer Service is a joke.
Dear Donald,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
Rose Gal was a great find for me, their customer service can be a little slow but they will reply eventually. Shipping/processing time is very off for international (specifically to Australia) but if you aren't in urgent need of the items it is perfect and they have great prices. Very happy with my purchased products so far.
I ordered 4 items from them in October 2017. 1 item came immediately. Today is December 20 and still have not received the other 3. According to the company, 1 shipped Oct 31 and 2 shipped Nov 9. They are refusing to do anything about the missing packages until Jan 9. They told ME to contact customs. Ummm NO! I paid YOU to handle shipping. These are Christmas related items so guess I will never see them. Thankfully I paid through PayPal so I will be filing a complaint through them.
Dear Patty,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. Kindly note that most packages will arrive at their destination within 25 business days. However, a small percentage of orders can take up longer to arrive due to extreme weather conditions, national holidays, and peak season etc.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
First off I live in CA and I have tried to call the number on the website and I cant it will not go through. So I have contacted them through chat 4 times I ordered 3 shipments. It took 45 days for most of it to come, I never got 3 of clothes they kept telling me it's on its way. I ordered in October. So now they got paid and I am left with never seeing my clothes. RIP OFF! Thieves!
Dear Shauna,
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
We at Rosegal offer many different shipping methods with varying shipping times to meet the customers shipping needs.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Hi guys, I ordered two separate orders the week of black friday/cyber week.
They have very cute merchandise, and I thought the price was great.
I paid for expedited shipping and was not aware that I may have to pay extra taxes and customs.
my original orders were well priced, however adding 50% of the cost I spent on the items to customs and taxes with DHL , is just not worth it. My packages came between 3-4 weeks later. Everything I ordered was there, and in good condition, just as expected from the website. Not to mention, I found it to be pretty good quality. However, I won't order again, because of the long shipping times and because of the astronomical customs and taxes. It comes from dubai. I was not scammed, although I read about other peoples experiences. Rosegal did respond back to me to update me about the shipping status when I emailed. However, just too long and more expensive than what it seems.I was told by friends, that anytime DHL is used, to expect high custom and tax fees. Just as an FYI. I'm going to stick to my usual amazon buys.
Dear Tanya,
We are sorry that you have had to incur local customs issues.
Please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/.
Please tell us your order number so that we can offer the proper solution.
We are awaiting your reply.
Thank you,
Rosegal Customer Service Team
I ordered on November 28th and was informed that my order had shipped on the 3rd. I was told I would receive my order on the 12th in time to wear it for Christmas. What a load of BS! Ive contacted them multiple times and have informed me that rest assured, your order is in its way the tracking information says its still in Dubai... ummmm what? I paid for expedite shipping and nothing! Customer service is a joke, full of boldface lies and just completely horrible! Looking at all these other reviews and noticing Im not the only one going through this. DO NOT ORDER FROM THEM!
Dear Jacqueline,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a solution to your account. Please login to check your ticket and reply us.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I was charged but I didn't get my order. I am very disappointed. I ordered on December 1,2017. I don't understand why I was charged $11.97 and I still don't have my shirt? I would like my shirt please
Dear Sherry,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
If I could give them no stars I would. I ordered two rugs and one came after weeks and weeks. They were snow men rugs. Well the biggest most expensive one is still not here I have contacted them three times and get the same respond a bunch of crap. Yes this stuff comes from china that is why it takes so long. I ask for refund and nothing I have contacted pay pale and reported them pay pale will stop using if everyone complains
Dear J e,
Thank you for taking the time to write a review.
Your order was split due to the stock issues. We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
I've bought a some products from this site. Very quality products and very fast shopping. Best site for online shopping. I'm in love with this site. Also international shipping.
After contacting PayPal, my bank, BBB and this website, and after several conversations with Rosegal, I did receive a full refund from them. The item is a month late and has still not arrived despite paying for expedited shipping.
Dear Darla,
Thank you for your comment.
We offer all our customers solutions based on our policies.We at Rosegal offer many different shipping methods with varying shipping times.
Sometimes we need to confirm with the shipping company about the order lost.
If you have any further queries, please contact our Support Center who will be more than happy to assist you.
Many thanks,
Rosegal Customer Service Team
First, read the reviews. Many unhappy customers with their false shipping charges. Expedited means from your bank account NOT their actual shipping. Ive contacted my bank to disputed charge and am going on multiple review websites to prevent others from being scammed.
I paid for expedited shipping on item and it has not arrived. Tracking says its still in Dubai. Contacted Rosegal and was told to be patient. Are you kidding me? Order from legitimate company who doesnt charge for shipping they cant provide.
Like many others, I wish I would have read the reviews. I ordered a dress, and it came in a timely manner. However, I apparently ordered the wrong size. I let them know right away, offered to send the dress back, but because I ordered the wrong size, "as a gesture of goodwill, they will give me a partial refund" Does not tell how much they will refund me. Never received any information about returns. They told me me I could keep the wrong dress. Now what am I going to do with a dress that is way to big for me. I will even pay for the return. I liked their clothes so sorry their
Customer service is so poor.
Dear Sonalea,
We regret for this issue occurred.
Please kindly note it is the customer's responsibility to check the order details before placing the order.
We have contacted you via ticket with our solution, please check it and reply to us.
Yours sincerely,
Rosegal Customer Service
I ordered a watch a month ago and never got it. I paid with Paypal and all Rosegal does is send robo emails that the order was shipped and they will respond in 24 hours. It never happens.
I got charged and never got the watch. Their 800 number is busy 24/7 and forget the chat line. You have to open an account to chat. Never.!
Dear nathan,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
Shipping says fedex pickup then no more info. 2nd contact a week later some Chinese shipping company picked up package with no further info. Just stay away
Dear bob,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Like others, I wish I had read the reviews on here prior to ordering from RoseGal. I ordered a Christmas Hoodie on the 25th November 2017 and paid $12.98 for the shipping within 6-8 business days - I still haven't received my item (which I needed for the 15th December 2017) and have been told after numerous emails that my deadline delivery date is 31st January 2018! Can't stress enough not to buy from this company - all they have offered me as compensation is the shipping fee. They gave me a tracking number for Yodel, and according to the Yodel website, the item was last updated on 1st December 2017 and it was still with the Sender.
Totally unacceptable!
Dear Debbie,
Thank you for taking the time to write a review.
Please note that we shipped the order on December 2,2017 and the estimated time is 15-30 business days. We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
I have not recieved orders and when I call it says the mailbox is full. I have tried to contact but cannot reach anyone. I'm afraid I have messed up! I want my order!
Dear Wanda,
We regret that you have not received the order.
We at Rosegal offer many different shipping methods with varying shipping times. The order was shipped on Dec 5 and as shown on the tracking website it has been delivered on Dec 19,2017.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Yes Ive called the joke hotline that answers with a good bye and hangs up. I have submitted a help ticket. I placed my order on Nov. 5 got an email that said it shipped Nov. 8, it is Now Dec 18th and still no product. It took them over a week to respond to my help ticket with a most ridiculous email Ive ever read. They took my money as soon as I placed an order. The response said its any where from weather to Santa Claus being overwhelmed at the busy time with my recent order! November 5th is not a recent order! This place is simply a joke and making money off people with no intention of good customer business. Save your money. Spend it elsewhere! Please see their response below: Dear Customer,
Thank you for your recent order with rosegal.
The Holiday season is coming and we wish you receive your items on time.
However, kindly note that this is peak season for the shipping companies and local post offices that may face a backlog with deliveries. There has also been adverse weather affecting flight times and the transport of packages to some destinations. We therefore warmly remind you to expect some delays during this time.
Santa Claus has also informed us that he too is overwhelmed this time of year and might be delivering some presents a little late.
We thank you very much for your understanding and support. Please feel free to contact us directly via our Support Center if you have any queries.
Merry Christmas and Happy holidays.
Rosegal
Dear Kim,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Do not dare buy from them. It's deceiving. I bought from them twice, day after day, they made a mistake at the address, claiming that my mistake was mine even though the address was on the site. And did not agree to return the large amount of money they stole from me.
Dear Lihi,
We are sorry to hear that you are experiencing some issues.
We ship orders to the shipping address offered bu customers when checking out and customers are solely responsible for providing us with the correct delivery information.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
Ordered a Christmas dress on Nov 12. It's now Dec. 18 and no dress. Why even bother to be in business if this is the type of customer service you offer? Won't ever order or look at your site again.
Dear Joanne,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
I ordered a shirts on December 2nd got the faster shipping paid extra it was supposed to be here at 8 to 10 business days and I'm still waiting their phone number doesn't work their website doesn't work I can't get ahold of them got to be a scam this place needs to be reported and shut down just ridiculous I am so angry
Dear Janette,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear ane,
Thank you for your comment.
Please note that we offer non-promotion items on our website.
We have sent you a message about this via our Support Center. Please check this and reply back to us.
Best regards,
Rosegal Customer Service Team