Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Items arrived very quickly. Materials & size are as described in the website. Good quality clothes - wearing almost every day now :)
The item I ordered happened to be out of stock. Rosegal supported notified my, provided me with several options, and kept me up to date as to the status of my order. They did this prior to me asking about the order, and were on top of things the entire time. When the order did arrive it was as expected. Overall, it was a great experience. Felt like old times when customer service really meant something! Would totally recommend.
Pensé en comprar un top de deporte para mi hija y unas zapatillas. Todo perfecto, de calidad y a buen precio. Muy contenta.
The prices are very reasonable and they have many options to choose from. The website is easy to navigate and shipping is very reasonable.
What I like in this set is the bag, because it has parts of iron handles, which makes it more resistent. Most of my bags spoil due to the weight she carries and to have this detail makes it more resistent. What I don't like about her is the fact that you have no inner closing, but apart from that, we can always put the smaller bag inside, to improve storage. In addition, this smaller bag comes with the possibility to put handles on the sides. We can take it with us when we want to go lighter. I was very pleased with the articles, the material and the price. The delivery time was excellent, as were 6 working days.
About my post last month, the RoseGal company write me back. I thanked them for the given explanation but let myself clear: "Although you promised on good customer services and did answer my response, I found the response delayed. Also, and I think you would agreed with me on this, first time customers that do take the time to make a significant purchase (around 7 dresses), should not carry the fault of ordering "too many hot-sales". On the contrary, such orders should be quickly processed for us to return online happily in no time.
THEY ANNOUNCE FOR THE SHIPMENT TO BE BEWEEN 7-8 DAYS AND NEVER GET BACK TO YOU ON DETAILS. AFTER 2 WEEKS I JUST RECEIVED A "WE WILL REFUND YOUR MONEY" EMAIL. I WAS SO PISSED, SINCE I WAS SO EXCITED WITH MY ORDER. TO THINK THAT SUCH MONEY ON HOLD ON MY CREDIT CARD DID NOT ALLOW ME TO BUY OTHR CHRISTMAS GIFTS :(
My order took a little while to ship but customer service was great at helping me out...
Ha mejorada completamente la atencion al cliente, si tienes problemas con tu paquete o el talle, contactalos, alguna solucion vas a conseguir. Ha mejorado muchisimo el trato y el feedback.
My last order from Rosegal was so amazing <3
The hair accessory was so beautiful and the ring light that i ordered is so useful for me <3
What a great experience! I ordered a vintage style christmas dress for an evening out with friends, when it arrived the packaging was secure and there was no chance that it could be damaged in transit. This has been the case each time I have ordered from here, a lot better than it needed to be even. The dress itself was good quality material and no loose threads to snip off or snag like you can find sometimes on ordered stuff. The payment system is easy and straight forward and even I couldn't muck it up. I will certainly be going back.
Good experience ofthis site, very good clothes and other stuff. I received my order in good condition, on time with the express shipping, i am really happy and satisfied.
This is my first time purchasing from Rose Gal and I am very satisfied with my clothing. I would definitely order from them again!
He pedido una sudadera para mi hermana, ya que hace poco a comenzado hacer ejercicio, y me ha llegado justo a tiempo, estoy mas que satisfecho ya que pude dibujar una sonrisa en la cara de mi hermana y por los precios que decir muy baratos y de buena calidad
Ordering was simple and products arrived quickly. One item was too small but i am determined to get into it because I love it.
Hice un pedido hace 4 meses aprox la pagina decia que me llegaria en 25 dias espere 4 meses y no me llego reclame en la pagina y despues de un tiempo me devolvieron el dinero no recomiendo la pagina
Very satisfied with the products of rosegal. I have also recommended same to my friends who are fond of rosegal. Rosegal has always offered good price for each product.
Overall I am very satisfied with Rosegal. I read the fit guides and select my size based on that. It is typically accurate and when it wasn't, Rosegal contacted me to solve the problem very quickly. The customer service is fast and efficient, and you can tell Rosegal take pride in their clothing and services. This is my experience and I want to share this with other people so they can enjoy Rosegal too!
BEWARE! I ORDERED 2 CHRISTMAS BSTHROOM SETS, HORRIBLE. POOR QUALITY, EXTREMELY LIGHTWEIGHT AND NOT EVEN STANDARD SIZE. IT WOULD FIT IN A DOLLHOUSE PERFECT! EXTREMELY DISAPPOINTED! I WILL NEVER BUY ANYTHING FROM ROSEGAL AGAIN! AND NO RETURN LABEL
Dear Vickie,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers and Rosegal provides a size chart on all our item pages to help our customers choose the correct size. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
While there was no problem with the quality the time of delivery (nearly a month) and the size were disappointing. Ordered 3X in men's size and it barely fits my 17 year old son. If ordering, be careful of the sizing chart and expect delivery of at least three weeks. Customer service was of no help whatsoever.
Dear Jim,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Orfelina,
Thank you for taking the time to write a review.
The precise shipping times can be affected by factors such as the local customs office, remote locations, peak shipping periods, and operational issues impacting the shipping company.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team