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About my post last month, the RoseGal company write me back. I thanked them for the given explanation but let myself clear: "Although you promised on good customer services and did answer my response, I found the response delayed. Also, and I think you would agreed with me on this, first time customers that do take the time to make a significant purchase (around 7 dresses), should not carry the fault of ordering "too many hot-sales". On the contrary, such orders should be quickly processed for us to return online happily in no time.
THEY ANNOUNCE FOR THE SHIPMENT TO BE BEWEEN 7-8 DAYS AND NEVER GET BACK TO YOU ON DETAILS. AFTER 2 WEEKS I JUST RECEIVED A "WE WILL REFUND YOUR MONEY" EMAIL. I WAS SO PISSED, SINCE I WAS SO EXCITED WITH MY ORDER. TO THINK THAT SUCH MONEY ON HOLD ON MY CREDIT CARD DID NOT ALLOW ME TO BUY OTHR CHRISTMAS GIFTS :(
Kamil G.'s review of Rosegal earned 3 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Kamil,
Thank you for your comment.
At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page.
The total time it will take to receive your order will be the processing time plus the shipping time.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Rosegal Customer Service Team