I love Rosegal because it's a site where I find clothes that fit me. I am French and in France we do not find a lot of "nice" clothes in large size. I have ordered several times on Rosegal and have never been disappointed. Delivery in 8/10 days. It is true that sometimes there are threads that protrude, but simply cut them with a chisel ;)
I ordered several items from a variety of styles and all the clothing was very beautiful, true to size and came packed in an individual bag. I have tried the lingerie, dresses, coats and much more and everything has arrived well and fit me well too. I would recommend this store for the service and the good prices.
Great customer service, super fast shipping even internationally! They always provide a great way to help whatever the issue is. Plus size clothing and mens clothing is cheap but very high quality and UNIQUE!
Perfectly
1/4/18
Great quality, everything as described. Size according to the details on the page. Fast shipping and delivery. I am very happy with shopping at the Rosegal store. I recommend it to everyone!
Shocking, nothing like the photo and as with previous reviews, would fit a size zero. Material is shocking. Ordered what appeared to be wool coat, actually was like a rain mac. I want to return but fear it will cost me a small fortune to return to china!
I open my package tonight only to find a piece of used clothing- stains on the front, sleeve, and inside of the shirt I ordered. The item had clearly been worn. I entered a complaint to their support center tonight and will change my reply if they are able to adjust this matter quickly and fully refund me. This is unacceptable.
Dear Rachel,
I am aftaid there is some misunderstanding between us. May be there is something wrong during the shipping. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best regards,
Rosegal Customer Service
Do not order from this site! Clothes are not as represented in quality or size! Top I ordered looked nothing like photo & was so small it would have fit a toddler! Total joke! And good luck returning & getting refund! You're better off challenging the fees to your credit card. I got mine reversed. Take that Rosegal.com!
Dear Susan,
Thank you so much for your important feedback.
We are extremely sorry about the situation.
Your case has been taken cared of by our support team.
Please provide your order number, then we will resolve the issue for you soon.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
My parcel has been lost in post - waiting more than 2.5 months.
Now when asking for refund nobody answering - usually Customer service answered very fast.
If no answer will need to write case in police...
Dear Modrite,
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred.
I have followed up your case and our team will solve it to your satisfaction.
We would be very grateful if you could tell us your order number.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Rosegal.com Customer Service
Clothing just as shown on the website. More than reasonable delivery times. Would definitely pay close attention to measurements. Sizing is much smaller than in North America, but a quick measuring does the trick. Great customer service when I emailed with a question. Would recommend for sure.
I don't know what's going on lately. I've been purchasing from them and was not complaining. Even if it took a little while but I ordered 2 items last August/September so that's 6 LONG months! The least they can do is email customers back and explain themselves why it's taking longer..
Absolute Disgrace! Quick enough to take my money, but three months down the line and I've still received nothing. It's impossible trying to contact them. I'm only glad I ordered one item first or would have lost a lot more. Nobody to help or stop them so they'll probably keep getting away with it.And I gave one star because there was no zero!
Dear Ann,
Thank you for recent comments.
I want to extend my sincere apologies for the problems you have experienced.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I ordered from Rosegal in June because of ads that kept popping up on my Facebook page. Several of my friends had liked the company so I thought I'd give it a try. I should have asked them directly about their experience or done my own research before ordering. My email from Rosegal tells me my items were shipped to Canada on June 22. They still haven't arrived. Almost two months later. Is this normal? So far, I am not impressed. If the clothes are poor quality as people have been saying here, then I guess I really would have thrown my money away.
Dear Beth,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
One star because my items actually came. No more, because I ordered an XL coat--usually I'm a M-L--and my friend size 8 can barely squeeze it on. Just don't do it, unless you have the build of a mosquito. (p.s. Also took about a month to come, "ticket" customer service online is hard to follow, and partial refund only.)
Dear friend,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Could you please tell us your correct order number? We will deal with it for you. The order number you provided is not exist.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service
Their ad popped up on my Facebook and like an idiot I ordered sweaters without checking reviews. The quality is terrible and the sizes are all off. One I bought for myself was supposed to be a large but fit smaller than the ones marked medium, ridiculous! I am really pissed and will let everyone know not to order from this site ever!
Dear Jamie,
Thank you for your important feedback.
We are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Could you please message us your correct order number?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I ordered a XL dress. It finally came a month later in an Xtra small size. It was frayed around the neck. Zipper doesn't work. No response from two complaints to customer service.
These people are total crooks.
Dear Teresa,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
I have followed up your case and our team will solve it for you. Could you please message us your order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
After 7 days my order still read 'still processing'. Tried to submit an e-mail request - have not received the promised answer within 24 hours. Live chat never seems available and their phone lines in the US and the UK are never available! Starting to think using this company was a real mistake, should I checked the other reviews before - you need better customer service than that to do business in the US! Will update if I ever figure this one out... credit card has been charged. Truly disappointed because the items looked very nice.
Dear friend,
Thank you for taking your time to write your review. We really appreciate the feedback. First, we want to offer my sincerest apologies to you for the issue.
The time of our country is different from your country, so there may be no one answering the phone. Sorry for all the inconvenience.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Rosegal Customer Service
I love the variety of clothes on RoseGal.com; I can always find cute tops, nice dresses, and even wigs! I recently ordered some sweaters that got compliments right away, as they can't be found to buy locally.
Dear Annamarie,
We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosegal.com again soon.
Many thanks,
Rosegal Customer Service Team
Rosegal is a great shopping experience, although shipping takes time its really quite worth the wait, I have never had a problem with my order or anything, I would definitely recommend you check out there website.
Until now I have ordered multiple items and every single one of them has been delivered with no problems! Dresses, makeup, accessories or bags everything came in perfect condition! I recommended to several friends of mine and they also love it; Extremely happy
I will never buy again! Ordered 2 swim suits in the size I've been wearing for years and when I finally received them, they were both way, way too small. Also, took about 8 weeks to get and everything was smashed into one small packaging bag. Very disappointed.
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Z or ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Overview
Rosegal has a rating of 1.6 stars from 6,118 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rosegal most frequently mention customer service, tracking number and credit card. Rosegal ranks 104th among Discount Clothing sites.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Gail,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Rosegal Customer Service