Similarly to many of the other reviews, I ordered three items and was shocked at the overall quality and sizing issues despite ordering two sizes up. All attempts to request an authorization to return are met with inconsistent answers. I can ship it back but it will cost too much. They can issue a partial refund but can't tell me how much until I give them detailed information as to why I'm dissatisfied including photos. Their customer service is appalling!
Yes, wish I read reviews too. Dealing with this now. Opened a "ticket" never received confirmation email as is usually the case, phone number *******188 is no good, as posted below in a reply from a rosegal representative :/. Been over 25 business days still no delivery of my purchased items. Open ticket not showing in my tickets so I Opened another... we'll see! Feeling stupid and yes ripped off! There ya go... lesson learned "Buy American"
Dear Marty,
We apologize for the inconvenience you have occurred.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
For the shipping method you have chosen, there is no international tracking number available. However, please rest assured that we shipped your order. Usually with this service, the shipping time is between 7-25 business days.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Best regards,
Rosegal Customer Service Team
Ordered 1 shirt in Nov. For Christmas, and its almost 3 months later... nothing! I have contacted them several times & i keep getting a form letter response that delivery could take 30-60 days. Also, they are suggesting i contact Canada Post! Really?! Terrible
Dear Kane,
We regret that you have not received the package.
Please kindly note that you chose Flat Rate Shipping when you placed your order, this is the slowest shipping, and usually takes 7-25 business days. But the shipping time can be affected by many uncontrolled factors such as inclement weather and shipping company operation.
Normally the package will be delivered to your house or mailbox by the local post office.In a few places, customer need to pick up the package in the local post office which is outside our control.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please reply to our message?
Yours sincerely,
Rosegal Customer Service
Well here I am still no merchandise from rosegal! Please people who are out there thinking about ordering from this Ricky rack operation... Don't! What a low life "business" how does this "company" continue to survive?!
Dear Kelly,
Thank your for your message.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number or email address registered on our website?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
While the images shown for clothing items look great, what you get when you order something is absolute garbage. They clearly use the photos from actual quality retailers as reference and just rip it off, and not even well. The pants I ordered were made with the absolute cheapest material imaginable, had pocket flaps hiding the fact that there were no actual pockets, and had loose string on every stitch you could see. I'd tell you how they fit, but they quite literally fell apart in the washing machine before I could wear them. Straight into the garbage. But what do they care, they got my money. I'm confident any review you see on this site beyond a single star is fake, don't waste your time.
Dear T F,
Thank you for your review.
We sincerely apologize for your case.
All of our Rosegal clothing items must meet our quality checks before shipment.
We regret to hear that you have the quality issue.
For your case，we have given you the efficient solutions and please kindly reply us.
We are awaiting your reply.
Rosegal Customer Service
I ordered lot a Christmas stuff 11/11/2007 I paid for expedited shipping to get this before Thanksgiving but today 11/25/2017 still have nothing. Can't track my shipment. No respond from custom service.
Dear Bubu,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
Could you tell us your order number and submit a ticket here: https://support.rosegal.com/ticket/ticket/index?
We will offer the proper solution.
Many thanks,
Rosegal Customer Service Team
I often purchase online and from overseas site be aware and avoid this one. Sizing is nothing like the sizes they give you on their chart. They say compare I went larger and still can't even get it anyway near me.
Quality is bad, I don't know what type or where they source their materials from but horrendous. Just spent $175 and got one piece wearable and that is a christmas top so not something you can were all year round. Problem being it's going to cost me as much to return items... stay away.
Dear Tish,
Thank you for your review.
All of our Rosegal clothing items must meet our quality checks before shipment and Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
Can you tell us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Many thanks,
Rosegal Customer Service Team
Ordered December 4th 2017 and still waiting. Tracking says it has reached the destination and they cannot tell me where to follow up what that means. Just keep sending me the same canned email. Never will I order from them again.
Dear Cynthia,
Thank you for taking the time to write a review.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/.
We have offered you a solution via our Support Center. Please check this and reply back to us.
Rosegal Customer Service Team
Do not order from this company!
Rip off!
They said it would take 10-25 business days for delivery... two months later and no dress. I've followed up with them 3 times and I get only excuses.
Pathetic.
Dear Angie,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
The standard delivery time will be around 10-25 business days after dispatch if there are no delays.
Please note that the above shipping times are for guidance only.The precise shipping time can also be affected by factors such as:
Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Could you please provide your Order Number? Then we will check the package status and solve your problem as soon as possible.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Your sizing is all wrong really disappointment cant find an address to return the products. Bad after sales service,,,,, save yourself time and money and dont shop with this company its not worth the risk
Dear sharon,
Thank you for notifying us of your complaint.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Horrible customer service ever, their clothes is ugly, small sizes and bad quality, don't ever buy anything from them, you will be very disappointed, I wish someone would have said something to me before... worst clothe ever.
Dear Fanny,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are extremely sorry to hear you are dissatisfied with the product.
We had sent an e-mail to you already, please check it and reply.We will resolve all the issues for you efficiently.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
I recently ordered about $70 worth of Rosegal clothing just to give it a shot. The clothes look nothing like they do online. A large shirt arrived that could have fit my 8 year old. The smell coming from the package was so strong and gross that I am tossing the clothes (in fear that if I donated them, someone would fall ill). They must be trying to poison their customers. I'm not that sensitive, but holy moly... my eyes are still watering 15 minutes after trying on a few shirts. Buyer Beware! I googled China clothing to try to figure out what they doused the clothing in. It is sickening! Save your time and money. They don't allow returns.
Dear Katie,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We are extremely sorry to hear you are dissatisfied with the product.
Could you please provide the order number to us? Then we will resolve all the issues for you soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service
Ordered from rosegal over a month ago. Did not receive my items nor would they allow me to cancel or refund my order. Total rip off. I am embarrassed and ashamed i fell for this lie. Money sent down the drain!
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number, we will deal with it for you.
Best Regards
Rosegal Customer Service
Really impressed, great value for money. Only had one issue with a pair jogging bottoms, but there customer service was exceptional. Responded straight away, refunded me and sent a new pair at no cost.
Still have not received my order. Customer service is horrendous. You can't talk to a live person. They say your package is on the way. I've been waiting 3 weeks now. I wanted outfit for 4th of July... guess that's not happening. Buyers beware. Never again!
Dear Dawn,
We are sorry to hear that you are having issues with regards to your delivery status.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Many thanks,
Rosegal Customer Service Team
The Better Business Bureau should shut them down. Ordered 6 dresses, terrible quality, 2 dresses would fit small children. In addition, there is no return information available. Now I am stuck with merchandise that I can only donate to good will!
Dear Samantha,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Thank you very much for your cooperation.
Best Regards
Rosegal.com Customer Service
Hi, I received my order although there is missing item and also a swim suit which I ordered size L can't even put it on. This is very disappointing as I didn't receive any e-mail to inform me about the package dispatch or what's inside. Very pissed off.
Dear Nina,
We regret any inconvenience or frustration that your experience has caused you.
We offer the detailed measurement chart for each item, maybe the regular size you chose was not fit.
Regarding your order, we have sent you an email, please check it and we will solve all the issues soon.
Once again, I want to restate our apology to the customer for the issue.
Best Regards
Rosegal.com Customer Service
Rosegal has a wide variety of clothing. Their clothing quality and size option are great. Very stylish clothing for everyone. I did have an issue with my first order but it was solved very promptly. Rosegal's customer service is absolutely amazing.
Why does everything smell like chemicals? We didn't allow in our home. Poison. I am still waiting for 2 items and never received them. No refund after 2 requests. This is a horrible place to order from. Criminal. Never again. I will now dispute charges on my Credit Card. Do not order from the sweatshop.
Dear Pat,
We are extremely sorry for the disappointment.
The smell results from teh closed packaging and we did not ship the item due to the stock issue. About this issue, We have opened a ticket and replied to you personally.
Can you check this and tell us your decision?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I had previously written a review about Rosegal and their terrible return policy. Like others on this site I was disappointed with the product purchased, cheap material, ill fitting etc but I am happy today to say that I have had some success in getting $34.00 AU back into my account. A great result considering some of the reviews I have read. Be tenacious and don't settle for anything less than what you want. I must say the communication with the company has been good, but will never order from them again
Dear Julie，
Thank you for your important feedback.
I want to start by apologizing unreservedly to you for what has happened.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Overview
Rosegal has a rating of 1.6 stars from 6,118 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rosegal most frequently mention customer service, tracking number and credit card. Rosegal ranks 104th among Discount Clothing sites.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear friend,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Thank you again for bringing these matters to our attention.
Best Regards
Rosegal Customer Service