Rosegal

I made two clothing orders about a month and a half ago. I've contacted their "customer service" about 4 times (which is a crappy online ticket line that no one reads) and I have not received a single response. They literally charged my credit card and then did not deliver on the goods, which are probably terrible anyways. Rosegal is straight up stealing from customers. I'm disgusted. NEVER buy from this company if you know what's good for you!

The prices are cheap and the pictures online make all of their items looks so cute, that's why this website is so appealing, however when your order comes in you realize you got exactly what you pay for. Cheap, torn, unfinished seams ect. The sixes run very small(a large fit my 9 year old niece) and the fabric looks like it could fall apart after being washed. The jewelry is made from PLASTIC, the kind you would get out of a toy machine. There is no way to contact them unless through email or Facebook, however neither of which work, AND they delete your comments on Facebook if they are negative. If you do not hear back from them issue a complaint through your bank, they will get you your money back within 10 days!

Dear Rosegal,

Thank you for your non-valuable feedback.

I am extremely saddened about the (thousands of) situations listed above.
Your company has been taking advantage of your customers.

Would you mind offering our money back to us without us having to pay to ship back the worthless pieces of crap that you sent out? We will not stop until all our issues are handles to our satisfaction.

We no longer value your company and wish to let the whole world know that you are a giant scam in the best way possible.

Yours sincerely,
Former Rosegal.com Customer

(Please don't bother responding to this post since you pretty much exhausted the same sentences on every complaint post)

Ordered this a few weeks ago, Shipping was quick. Just received today and none of it fits. I normally wear med-large in all clothing, knowing that Asian clothing runs small, I ordered X-Large in this stuff just to make sure.
Still didn't work. They MIGHT fit my 15 year old 100 lb. Granddaughter... The clothing is marginal at best, and they want over $30 to send back to them. Hell this stuff isn't worth the bother, when I only paid $56 bucks total. Live and learn, I'm 56 bucks lighter but 100% wiser! Don't be fooled, unless you have so much money that you don't care if you lose it...

I ordered some clothing from rosegal and it was awful! Everything was not even made the same way the photos have pictured on the models. Different fabrics and colors all together. There were strings hanging out everywhere and no tags which seems sketchy. It's like someone was trying to recreate a beautiful outfit and had a 5 year old make it. I am disappointed and am getting my money back through PayPal and hopefully PayPal can shut down their business with them because it makes PayPal look bad to partner with an u trustworthy site. I waited 2 weeks for my stuff then I still haven't received a outfit I ordered! So annoying!

Do not buy from this site. They took over a month to deliver my items (shoes), and there was no communication from them at all during that time. The shoes, when they were finally delivered, were the wrong size and whereas before the support centre would respond to my inquiries about delivery dates they now ignore my messages about wanting an exchange. There is basically no pre or post-sale care. Their sizes are not true. Their 'live chat' option never works. You may as well throw your money away.

I have ordered from
Rosegal a few times and I've had a great experience every time. The clothes are beautiful and reasonably priced. I like to be able to find modern clothes that fit right. One piece of advice though, don't follow the size tag. You should check your measurements and choose accordingly.
The orders always arrive in around a week, well packed in individual bags for each item.
Customer service is helpful and quick to respond.

The pictures of the clothing are so cute however, when the items finally arrived 2 months after being purchased, the XL was barely a small. The models must be petite XS. The picture shows the cardigan falling to the knee area but on my 5'5" frame is only to the top of my thighs. The fabric is extremely flimsy which may explain the fabulous price. One of the items that I purchased was not sent... another sweater was sent in its place without notice. It looks like something that I made in Girl Scouts in 6th grade with tied fringe hanging from it!

Ok... May 5,2016, 7 months after my purchase, I have received a refund for the products ordered. They have offered to "apply extra gift" if I update my review here. We shall see!

If you'd like your item in the next year, you're better off going to the mall to pick something up. The customer service was polite but extremely unhelpful. I requested information on my item and since they never sent me a tracking number for my purchase, which it states that one will be given upon the date of shipment, I didn't get any information on an item that I purchased 50 days ago. Their clothing line is adorable but NOT worth the headache that you'll go through.