Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Ordered wigs on line; upon arrival they look nothing like the pictures; very poor quality; No one would wear them. I tried to return them; they would not cooperate. BUYER BEWARE.
Только позитивные впечатления от покупок в этом магазине. Выбор большой, цены привлекательные... еще и акции всякие постоянно проводят! Служба поддержки работает отменно. Один раз прислали товар с неправильным напряжением, так в течении 2-х дней полностью компенсировали расходы на его покупку. Уже много всякой всячины купил и очень доволен!
Очень большой ассортимент предлагает этот магазин. В нем можно купить и ножи, и игрушки, и светильники, и одежду для полных людей. Качество товара на на высоте, я очень доволен. Отдельное спасибо магазину за периодические скидки. Доставка в течении 3-4 недель. Последние заказы были доставлены очень быстро, пока я доволен этим магазином.
I ordered these sets of brushes to do my make up and it's so beautiful and the hair on it don't fall even't after washing it two times. I recommand it to everybody
Dont order here, completely misleading advertisement. I ordered a wig that had a picture with it, it was not the same length, it was different colours and to exchange it i have to pay more in postage fees than the actual product cost. Don't Buy!
Dear C B,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page.
We also offer a comprehensive 30 Day Returns guarantee
Please check on https://www.rosegal.com/warranty-return/.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards
Rosegal Customer Service Team
I bought some gifts in this store, they arrived before the indicated time and they showed me at all times the position of my packages (there were two). The customer service is great and does not have any problems with the website.
10/10, I will buy again here
Dear Alba T.,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
Я купил в магазине Rosegal женскую блузку для больших людей. Товар достаточно качественный. Нравится, что регулярно бывают скидки на товары и купоны, товар доставляют за 3-4 недели, это вполне хорошо. Планирую и впредь покупать товары в этом магазине.
Dear Ildar S.,
We would like to thank you for your kind review.
We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
Rosegal Customer Service Team
I have ordered from this site twice, both with large orders. Everything has been perfect and yes I am a real person and this is my own thoughts for it and wanting to share with others. I paid extra for expedited shipping and got both orders within 4-5 days after purchasing. It isn't an expensive option and I will be sure to choose this every time. All of the items I purchased were exactly as pictured and fit well for me which is awesome as I am a plus sized lady. Prices for what you get are very reasonable and I will be purchasing in the future.
Dear Cindy M.,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
Rosegal Customer Service Team
Love this site, have ordered several times and loved all my purchases. One item didnt fit but the customer service department took care of me with a refund on that item. I am very pleased with their products and customer service
Dear Dawn B.,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
Great good store! Made a lot of purchases in Rosegal. Impressions are positive - fast shipping, good packaging, frequent sales and promotions with good prices, very good support. I recommend, plan to buy more.
Dear Michal G.,
We would like to thank you for your comment about Rosegal.
We always try our best to please our customers and offer the best service possible.
Rosegal Customer Service Team
For the last few months I have ordered more than six different items, and received all of them without any problem. Prices are very reasonable some items are much cheaper then other sites. Very reliable feel confident to deal with them.
Dear Mohamed H,
Thank you for your kind review about us.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
Rosegal Customer Service Team
Шикарні геймерські навушники. Щільно прилягають до голови. Якісні матеріали. Можна сміло брати. Економний і якісний варіант. Рекомендую.
Dear Hubar R.,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us.
We appreciate your support.
Rosegal Customer Service Team
Hello everyone, I would like to honestly recommend Rosegal as my favourite online shopping website. I recently ordered Make Up Brush Set and I am more than satisfied! Firstly, my product was delivered in time, secondly the quality is amazing and the price is low for this type of product. Congrats Rosegal, keep it going. :)
Dear Renata C.,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us.
We appreciate your support.
Rosegal Customer Service Team
It has a large amount of product.
The products that I have bought are faithful to the photos and features.
The shipment is always made in an envelope or pack with padding or bubbles, protecting the product correctly.
They have great customer service, they always respond quickly and care about the customer.
Many times they have outstanding offers, with a discount on a product or the whole of a Pack of several, which makes it interesting to buy.
Compré en la pagina web por los precios competitivos que ofrecía.
Aunque al comienzo no tenia demasiadas expectativas, al final resultó un gran acierto. Los productos resultaron que eran de buena calidad y llegaron en el tiempo acordado.
El servicio de atención al cliente muy rápido y atento.
Ya he comprado varias veces y todo perfecto.
There product is nice and. Cooler full You order and color on product not the same there display on pictures looks great but not what you get. Disappointed
Dear Veronica R.,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
We look forward to hearing from you,
Rosegal Customer Service Team
Order No: Z************** I ordered the mini lace inset crochet halter dress line was very nice! Pleased with the fast shipping, very beautifu...
I needed one thing for my children. I was looking for her. And I found it!
One good thing!
Everyone was happy - I and the children.
We will use this store again and again!
I love vintage dresses and they are hard to find or very expensive these are the best and at a great price. I love the great selection.
Hello! I want to start this review by saying that I am Spanish, so I'm sorry for my English. I'm going to make a review of the Rosegal website BECAUSE I WANT, nobody obligates me or offer me compensation. I do it because I want to share my opinion about this store with you.
It is already the second time I buy on this page and I am very happy.
The products arrive quite fast (2-3 weeks) and everything is well packaged.
I like the customer service, because they respond in less than 24 hours and you can ask them anything.
My experience on this website is very positive. I will buy again here, and I am recommending it to my family and friends. Keep working like this!
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shahira P,
We are sorry that your expectations were not met.
We at Rosegal try our best to give accurate product information on every item page.
We offer a comprehensive 30 Day Returns guarantee
Please check on https://www.rosegal.com/warranty-return/.
Items that can be returned/refunded or exchanged within 30 days of receiving.
We have sent you a message regarding your case via our ticket system. Please check there and reply to us.
Rosegal Customer Service Team