Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I ordered three shirts from this website. I have them 4 starts because two of the three shirts I ordered were perfect. Great fit (Ordered one size to big). Well sewn. Great quality, packaging was as expected. One of them is actually one of my favorite shirts that I own. The third shirt however had a sleeve sewn on upside down. Now, I don't know how this happened, but the fabric was also thin and see through which was also unexpected. Was really disappointed in that shirt, but I did only pay $10 for it so I can't throw to much shade.
Hello,
Actually I'm very surprised by Rosegal attitude to customers. And this is a very pleasant surprise. I like you shop very much! And I'd like to list only some from all advantages you have! The main one - clear rules and options to order. Orders come in time, nicely packed and in quality they had been ordered. You are asking for Customers opinion and try to satisfy Customer. What else we can want! And the choice fo items is very good!
So keep it as it is and satisfy people arround the world!
BR, Victoria
I truly love my black Maxi dress it fits perfects and is cool, stylish and comfortable and delivery was quick. I have also ordered Christmas for family & friends. I have ordered leggings and with a perfect matching shirt that everyone raved about and wanted to know where I bought it. I told them Rosegal and now they order from the site to. Thank you for having anything and everything I ever need to order from one site. I love Rosegal
I don't know if they competing with gamiss but they have the same items. That one place is higher than the other
What more is there to say? They quickly ship items and have very good deals on certain products. So far I ordered a few such products and was satisfied so far.
Good service, fast replacement of broken equipment, nice and solid service recommend. I am very happy with shopping.
I am so happy to have found you. I am well pleased with all my purchases so far. Just sometimes material is not 100% same as shown in picture
Dear Kogilavani T.,
We would like to thank you for your comment about Rosegal.
We always try our best to please our customers and offer the best service possible.
Rosegal Customer Service Team
After numerous messaging and a poor review I made on their site the company did return a full refund for the defective swimsuit. They also offered me a store credit along with my refund, but I was not interested in any extra, I just wanted to feel like I was not ripped off. With this being said, I feel the products are still a hit and a miss; but, with some persistence on your end the company will make it right. I still do not plan on purchasing anything else off of their site and I will definitely scroll down other online sites looking for multiple reviews before ordering. Thank you Rose gal for this experience and Thank you for making it right.
Dear Tracy w.,
Thank you for taking the time to write a review.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We offer a comprehensive 30 Day Returns guarantee
Please check on https://www.rosegal.com/warranty-return/.
If your item is returnable, please submit a ticket in our Support Center stating your:
Order number
SKU number or product name
Reason for return
We have sent you your tracking number via a ticket. Please login to your account to check.
Rosegal Customer Service Team
I really happy with my new swuim suit, the size its perfect and fit on me wonderful, the delivery very fast, only 15 day to arrive Mexico. I buy more clothe in this site
Dear esther l.,
Thank you for your kind review about us.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
Rosegal Customer Service Team
My experience is very negative. To begin with, my dresses were delivered in wrong design and sizes. I contacted the "number that never answers" and sent a numerous emails were was said that someone will contact me within 24 hours. HA! What a scam! Its being a month that I am trying to get the returning address. STAY AWAY!
Dear Oksana S.,
We are sorry that your expectations were not met.
Please call us 1-888-320-8188（For US Customers）during our office hours: 6:30-8:30 and 18:30-23:00 American EST.
We at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We check all our items before we ship to our customers,
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
If any questions, please contact us at support@Rosegal.com
Rosegal Customer Service Team
Really happy with my purchase; delivery was a lot quicker than I thought it would be and the lights are just perfect
Dear Andy W.,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com.
Rosegal Customer Service Team
Great site. A lot of goods at affordable prices, I really liked the site rosegal.com. Affordable prices and quality goods!
Dear Medysson K.,
We would like to thank you for your kind review.
We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
Rosegal Customer Service Team
1. Shipping and delivery in the shop is very quick. Although I'm from Poland, the parcels arrive in about 3 weeks.
2) I like the customer service. When there is a problem you always write to me and I go to fix it quickly.
3) Prices in the store are very good and I am happy with the amount of coupons to use.
4. The website is very transparent compared with, for example, Aliexpress.
Dear Mikolaj S.,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
Rosegal Customer Service Team
Absolutely AMAZING Customer Service from Rosegal.
All the goods I have bought came of excellent quality. Fast delivery and great support.
So, full marks to RoseGal and a well deserved 5 STARS!
Dear Franz M.,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I received all my items purchased, everything looked like it did in the picture online, except the necklace and earing set. That was completely understandable though, as it's extremely cheap. Anyone expecting it to be top notch and shining for $4usd can't be too intelligent. Swim wear was very comfortable, the material was nice. Very happy with my order! Shipping was fast. It took less time to ship then some packages from Canada and US. I was very impressed.
Dear Jessica T.,
Thank you for your kind review about us.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
Rosegal Customer Service Team
RoseGal is a great store. Made many orders in this store. All the goods came of excellent quality. Fast delivery and good support
Dear Alexandr A.,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com.
Rosegal Customer Service Team
There are many sites out there in this price range- however rosegal's quality is better than any of them. They also have some really 'out there' items that fit my style :). I ordered a cloak, and a corset- and I didn't expect much from a 20$ corset but let me tell you- I would gladly have spent 60-80 for what I received. I am impressed.
Not at all what I thought I was ordering... I suppose it's my own fault for trying to get a bargain. Won't return due to paying postage and fees for original shipping AND return shipping. Will never order from them again and tell everyone I know to just say no.
Dear Penny S.,
We are sad to learn that your expectations for your order were not met.
We do provide very accurate product descriptions on all of our product pages.
We offer a comprehensive 30 Day Returns guarantee
Please check on https://www.rosegal.com/warranty-return/.
USA customers will be issued with a prepaid shipping label.
We have taken care of your complaint and will offer you a resolution via the ticket center. Would you mind checking your email account?
Rosegal Customer Service Team
I've ordered two clothes on Rosegal, nothing bad to say, honestly. Plus size is PLUS SIZE, I'm glad with this shop. I would recommend Rosegal to my family and friends.
I have ordered many items from clothing to home decor from Rosegal and I love the service they provide! The selection of fashion and variety of trends are truly amazing and all at unbeatable prices! Rosegal is my first go-to shopping choice everytime!
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pawel J.,
We would like to thank you for your kind review.
We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
Rosegal Customer Service Team