Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I found Rosegal via FB over a year ago, and tried them on a whim. I couldn't believe how awesome my order was! Being a plus size its often hard to find cute & business clothes that actually look good. They make you look and feel great! I'm currently losing weight and each milestone I make, I can't wait to get a new outfit. And, on top of that, their customer service is excellent. They very close attention to their customers needs. Looking forward to my next order! Highly recommend them!
Have ordered quiet a few orders and looking forward to more the clothes are stunning get so many compliments people ask all the time where i got them from i tell them rosegal
I bought a sonoff basic, and did a smart hood. Works fine, delivery has passed quickly. Wery good! I recommend to everyone! Technical support will be on time!
Dear Ramiro
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
Rosegal Customer Service Team
Very good shop, very good prices and short delivery time. I can really recommend this shop. I have already bought many items from this shop and I'm very satisfied.
Dear Strus
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
Easy and simple, like other normal online shopping portal from china.
I bought a mice that supposed to be logitech for about 5 and obviously it wasn't. What do you expect for only 5?, but it works very fine and silent, quite similar to the original. It has a little input lag but it's ok.
The delivery was fast, coming from china and the package great with air bags to protect the product. Yes, air bags to protect a product than only costs 5!
With my experience I will probably buy again here if i found a good offer, and there are so many!
Dear Victor L.,
We would like to thank you for your comment about Rosegal.
We always try our best to please our customers and offer the best service possible.
Rosegal Customer Service Team
Quality products and shipping is very fast, highly recommended.
I will buy again, there are many offers of good products
Dear Antonio C.,
Thank you for your kind review about us.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
Rosegal Customer Service Team
Hi I've got this product He got my admiration a lot, It also has a very good design in terms of shape, The fee form is beautiful Can be used at the exit or sport
As I use it now I've liked my friends too
Has a good top with good stitching
It is comfortable when dressing and its quality is very good
Now I have all the satisfaction with this product
I advise all people to buy it
Thanks for the company rosegal
Dear Amine L.,
We would like to thank you for your kind review.
We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
Rosegal Customer Service Team
I buyed five dresses on Rosegal and I was not disappointed. Objectively, the quality is better than I was expecting. The size are perfect and they are so comfortable. Plus, they looked exactly like the pictures. Finally, I received them faster than the delivery time expected. I totally recommend buying on Rosegal.
Dear Joany B.,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I brought a red dress. First my order arrive in a few days, And it's so beautiful! Good quality, perfect size, and for a low price!
I recommend you this online shop :)
Dear Sandra L.,
Thank you for your kind review about us.
We are always happy to hear when our customers have enjoyed their experience shopping with us.
Rosegal Customer Service Team
I brought Xiaomi Cube from this site. Delivery was very quick, store give me track number. When I receive item is very good packed. I connect it to my smart home and is very happy.
Dear Konstantin M.,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us.
We appreciate your support.
Rosegal Customer Service Team
Good site, nice items, good support + faster reply, and awesome sales/offers! And many other stuff! Very happy with my first order item! Hope i can buy again other stuff!.
Dear Andrey S.,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Rosegal.com.
Rosegal Customer Service Team
Bought several tops - good quality - fitting sizes - quick delivery - recommendable - will buy more for sure
Dear Sos N,
We would like to thank you for your kind review.
We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
Rosegal Customer Service Team
Very good shop, I have a big expirience in internet shopping and can recommend this shop as very very good with fast shipping and cheap prices
Dear Pavel S.,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I ordered several times from this website. I never received one order still from 3 years ago. They are extremely late on delivery. Expect 3-6 months if anything at all. The clothes I bought looked nothing like the picture.
Dear Sharon P.,
We are sorry to hear that you are having issues with regards to your delivery status.
Please kindly note that all non-receipt of orders must be reported to us within 3 months after the dispatch date.
The order you have offered is from 2015 which has been three years.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service
Kupuje sporo, a kupuje głównie w internecie. W sklepach internetowych kupuje za równo rzeczy drobne jak i większe. Rosegal jest jednym z moich ulubionych sklepów internetowych. Ceny w rosegal są niskie. Ponadto można je łatwo obniżyć za pomocą kuponów i punktów. Ich zdobycie jest dość proste. Punkty można zdobywać w aplikacji, a ich ilość szybko rośnie jeśli zbieramy je codziennie. Kupony łatwo można wygrać w znajdujących się w aplikacji grach. Cały czas pojawiają się nowe sposoby na zdobycie nowych punktów i kuponów. Jeśli ma się sporo szczęścia można nawet wygrać kupony o minimalnej wartości zamówienia takiej samej jak wartość kuponu. Gdzie indziej dostaniecie taką zniżkę?
W przeciwieństwie do innych sklepów internetowych rosegal zawsze wysyła zamówiony towar. Nie jest to wszakże oczywistością ponieważ nawet w największych sklepach takich jak amazon zdarza się, że towaru nie ma na stanie lub po zamówieniu stwierdzają, że pomylili się z ceną.
Co jest ważne w życiu? Tak naprawdę czas. Tylko czas. Zakupy w internecie mają oszczędzać czas. Zakupy w rosegal rzeczywiście go oszczędzają. Strona działa szybko i sprawnie. Aplikacja tak samo bez żadnych problemów i nie musimy się martwić czy towar rzeczywiście zostanie wysłany czy też okaże się, że sklep jednak nie ma go na stanie bo się pomylił.
Dear Jacek K.,
We would like to thank you for your comment about Rosegal.
We always try our best to please our customers and offer the best service possible.
Rosegal Customer Service Team
I ordered what i thought was my size but what i got was about 2 sizes too small. I guess that what happens when you order from overseas. After reading the return instructions, i decided it was too much hassle and then reading a few reviews. I'm sure i won't order clothes that i cannot try on and especially from overseas. Another issue ordering from overseas, it took too long to it. I'll probably just donate the clothes and be done with it. Let someone else appreciate them.
Dear jan p.,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Ordered a two piece bathing suit. Bottoms arrived with a hole (about size of a $2 coin). I submitted a "ticket" and this is the response I got:
Sorry for the inconvenience.
This is just a small problem. Please sew it and continue to wear it.
Are they joking? What an absolute disgrace. If I could sew I would've made my own. I purchased something and expected it to come completed in good condition. Needless to say, that credit card purchase got reversed. Thank you Canadian Banking
DO NOT PURCHASE FROM THESE IDIOTS.
Dear Jen B.,
We apologize for the inconvenience you have occurred.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We offer all our customers refunds in line with our policies. Please see here for more details: http://www.sammydress.com/m-article-id-16.htm.
We have checked your case and have sent you a message via our ticket system. Please kindly reply to us and we will offer you a solution that will meet your satisfaction.
Best regards,
Rosegal Customer Service Team
This site is a joke I am giving it the review it deserves which is -1. They just want to steal your money for inferior products and not stand behind it. Even if you are supposedly a valued customer.
Dear Debbie G.,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Best regards,
Rosegal Customer Service Team
Rosegal.com is a fast, sound shopping site with high quality.
I particularly recommend this site for shoppers who are looking for a safe site on shopping overseas.
I recieved my order in 15 days.
Im glad that Ive bought it as I received the same product as the visvals on the site.
All the products at Rosegal.com are delivered with free shipping.
In addition, membership and the cost of your previous orders are added to your account as points which you may use in coming orders as discounts.
For fast and high quality orders your adress is Rosegal.com.
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sharron
We would like to thank you for your kind review.
We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
Rosegal Customer Service Team