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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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I have ordered twice from this company, I order 2 dresses with each order and both times I was sent the wrong size, my second order I actually order a size bigger just in case and still was wrong. They advertise plus size and that's what I order but the dresses I received would fit someone who wore a size 6 also the quality was terrible and didn't look like the dress I order. Never again... you can't speak to anyone, you can't return, I also PAID expedited my order and didn't receive it for over a month. DON'T WASTE YOUR TIME OR MONEY!
With my first order I was thrilled
And now with my second even more satisfied
Great place
Excellent support and service, everything :))
Ordered a pair of shoes 3 weeks ago. So far the order has not even been shipped. They make it totally agonizing to contact them, ( ticket request is another way of avoiding consumer inquiries), phone number is for China, yeah right... We requested a "ticket" 8 days ago, no reply despite it says "response within 24 hours. Sounds like a scam? You bet!
Dear Ida,
We are extremely sorry about the situation.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I originally posted a negative review of Rosegal, but after my experience with customer service, I have to change it to a positive one! I wasn't satisfied with the quality of the blouse (fabric was very nylon-ish, not cotton blend as advertised). I assumed, after reading all the bad reviews on SiteJabber, that their customer service would be horrible. As it turns out, Rosegal is trying to improve their customer service reputation. They refunded all my money back to my credit card, and since it would cost the price of the item for me to ship it back, they said that I could just keep the item. I am very happy to be getting my money back and will donate the blouse to Goodwill.
The goods purchased from this site are with awful quality, most of them even defective. A lot of purchases are missing, no delivery and at the same time to refund of money! After you write back for the defective goods, they promisse to make refund on virtual wallet and etc, but nothing happens.
EDIT: I just recieved my money back, after nearly 4months of waiting.
Dear Panar,
Thank you so much for your important feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I am disgusted with the quality of your products, just received my order and all of the items are faulty, they are falling apart, dresses looks like tops, they are so short, strap tops are the worst, the straps are already falling of! I am disgusted that you can sell such items to the public. I certainly have wasted my money!
Dear Elmarie,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I saw their ads on Facebook and thought I would order 2 dresses from them for my Girlfriends Birthday. I placed my order and paid via paypal. Everything seemed fine I got my confirmation number and order number. The next day I got notified that my order had shipped. So today I thought I would see where my package is. The link they provided on the page to check the status was broken and took me to a page with Chinese writing this is when I learned that it was an off shore company. I filled out a trouble ticket and was called by someone who I could barely understand he directed me to a website that was asking for my email and password, I told him that I ordered via Paypal and did not sign up on their site. It turns out he was asking for the password to my email account. I was transferred to 3 other people and was called an additional 2 times. Finally I called my bank and the charges will be reversed. Stay away from this company!
Dear Tony,
Thank your for your recent review.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number (315) 221-8558 between 7：30-21:30(GMT+8.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
I want to apologize unreservedly to you for what has happened.
Yours sincerely,
Rosegal.com Customer Service
Whatever you do, do not ever order clothes from ROSGAL.COM! Ordered two sweaters which not only did not fit, but also one smelled putrid! There was no packing slip or return label. I have tried to contact this company THREE times and they never return my email. WATCH OUT!
Dear Gayle,
Thank you for take your time to write this review.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We had reviewed your case and applied best solution to your agreement, if you have any further concern, please keep communication there.
We apologize for the inconvenience we may have caused.
Yours sincerely,
Rosegal.com Customer Service
Stay away from this company, I ordered 2 dresses after seeing the beautiful pictures, in the same day, I read the bad reviews, so I sent them an email asking to cancel my order, it was only one hour after I ordered it. They just ignored my request and after 2 days sent me that they can't cancel the order because it was already shipped. I received the dresses yesterday, both of them extremely bad quality and on top of that one of them was dirty, I will not bother myself to keep talking to this company, the best place for this dresses is the garbage...
Dear suhair,
Thank you so much for your important feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
It has been three months and I'm yet to receive my order. I've sent emails requesting information and just receive repeated automated replies that contain no information- just that the order is on its way and that I need to allow the required 25 days- it was ordered at the beginning of January. I have written the money off and I cannot believe I was so stupid! Worst online shopping experience ever- it is not a real online business. Please don't make my mistake- save your money!
Dear Jade,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
When I received my items, it was still missing half of my order for one. Everything was very small despite the fact that I ordered everything bigger than I am already... This site makes cheap replicas of pictures that they post to make you want to buy but when you get it, it's like rags and printed ink onto a dress
Dear Taquetta,
We regret that our service and the items did not meet your expectation.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Ordered http://www.rosegal.com/bodycon-dresses/sexy-off-the-shoulder-short-*******.html MONTHS ago... Still NOTHING. I dont think I will ever get my order... :(
Dear Olivia,
Thank you for your recent comment.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I was very dissatisfied with my purchase. I ordered 3 dresses and 1 top. Being plus size I was concerned with sizing but was pleased to see the sizing chart portraying honest measurements, When my order arrived, short 1 dress, I was shocked to find that only the top actually fit, even though I had ordered correctly according to their chart. The first dress was 4.5 inches smaller at the waist than the chart indicated. The second dress was a complete joke. It is clearly labelled as XXL but is no larger than a regular size 8. According to their return policies it will cost me multiple times the cost of the clothes to return them and why should I trust them with more product. Lesson learned, now my grandkids have a good start on their dress-up box.
Dear Bev,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Could you please message us your order number or email address registered on our website?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
TERRIBLE and NOT TRUSTWORTHY! I need a total refund for my order which I only received half the order which is one dress and it is so cheaply made the strapless bust doesn't even stay up. I still haven't received the other dress and I paid for express shipping. I need someone to contact me so I can get a return label to send the other dress back and get my full refund! WARNING! DON'T order from this website!
Dear Amy,
Thank you for your recent review.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We had reviewed your case and provided you the best solution, would you mind answering us at the support ticket?
We regret that the issue has occurred.
Yours sincerely,
Rosegal.com Customer Service
Rosegal really does have super cute clothes and prices. I wouldn't know how they fit because I ordered mine in December and it is March, my order is still not here and they seem to make it impossible to be able to contact them(via email and phone). So I've decided a bad review indeed. I haven't been able to track my order or get a refund. I will still try, it was actually a gift for someone who really wanted a shirt she saw. I hope my order comes :/
Dear Dawnell,
Thank you for taking your time to write your review.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I was very upset with Rosegal as most of my order I feel was not true to size and made as well as I had hoped. But after quite a few emails back and forth I was able to get a portion on my money back. So, in the end they do have good "Customer Service" and I do love my Marilyn Monroe T-shirt.
I was very pesky with customer service (constantly e-mailing them and commenting my bad reviews on their instagram for all to see), and they always got back to me fairly quickly. They were very polite, but it took me two months after the set arrival time to receive my items. Also, around the time of my purchase, there were multiple false charges on my account totaling up to around $300. I am very happy with my items (now that I received them), but changing my bank account information was a hassle. When you order from here- have the mindset that you won't be receiving your items.
Dear Gina,
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and will offer you a resolution. Please message us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Well here I am still no merchandise from rosegal! Please people who are out there thinking about ordering from this Ricky rack operation... Don't! What a low life "business" how does this "company" continue to survive?!
Dear Kelly,
Thank your for your message.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number or email address registered on our website?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered a few items on 11/30/15 and until now I still did not receive my order or any refund. It says in my order profile "refunded" but until now I did not receive any refund yet. There's a "LIVE CHAT" but there's no one to chat. Buyers beware... Stay away from this company.
Dear Eve,
Let me start by apologizing personally for your experience.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for bring this issue to our attention.
Yours sincerely,
Rosegal.com Customer Service
Received clothing in timely manner, yet found that the clothing were extremely poor quality. Most of the clothing is really poor quality, the material is almost like Halloween costume material. Most of the clothing the seams are coming undone. Very dissapointed in purchase and Rosegal
Do not purchase clothing from here!
Dear Kena,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kerry,
Thank you for taking your time to write your review.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service