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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I will definitely continue my shopping online with Rose Gal. I love their products but most of all their prices. This avoids me from going shopping at the mall. I am very pleased and satisfied with all the products I have purchased from them. Have not had any issues with purchases.
Ordered from rosegal.com 3 weeks ago and I have not received my order and you cannot contact these people.
I ordered 2 items last January. Its almost the last week of March and nothing. I received a notice that I have an item in the central post office, and not sure if this is one of the items. Its asking me to pick it up Mon-Fri from 8-5am, otherwise, goodbye parcel! You better make it clear when it comes to deliveries, because I gave MY complete delivery address upon ordering the items. SO PLEASE DELIVER THEM TO MY DELIVERY ADDRESS.
I'm a working single mother and I CANNOT GO TO THE POST OFFICE! Thats' the reason why I order ONLINE!
Please do not trust this website ever!
Dear Marianne,
I want to extend my sincere apologies for the problems you have experienced.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
The worst place i have ever ordered from. I ordered a jumper at the beginning of january and its now the 23rd of march. You can't even contact them.
Dear Benedicte,
Thank you for taking your time to write your review.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number (315) 221-8558 between 7：30-21:30(GMT+8)
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I recently ordered my daughter some items for her birthday. My order had a mishap on my behalf. Even though it was my fault they still helped me find and receive order in a timely manner...
Had to write them to see where my skirt was I have not received. Now they tell me it has been shipped 43 days after I ordered it. Oh and because they are so concerned about having good costumer service, they said it would be 10-25 day for delivery from March 22nd. So even if it gets here in 10 days, that if 53 days for delivery and if it take 25 days that will make it 78 DAYS to get a skirt. Never again never again.
Dear Blair,
We regret that the issue has occurred.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Ordered 13 items, received 10 and was astounded by the absolute crap I was sent. Nothing was as it was portrayed on the site, materials were awful, quality appalling and sizing ridiculous. Summer dresses were made from shower curtain like material and the stitching was atrocious, such poor quality I have never seen. A couple of valuable lessons for me... 1. If it seems to good to be true it most likely is and 2. Read reviews before buying from online stores. I do have to admit however that when I demanded a refund for the 3 outstanding items or would seek action they responded with an apparent refund, will wait to see if it comes through. Won't even try to get satisfaction for the other items as it appears to be more stress than it is worth. Which I guess is what they rely on. Please take heed DO NOT BUY FROM THIS SITE!
Dear Linda,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I have placed an order since 20. 2. 2016 and the advert said that it can take a maximum of 25 days, which I found very long, but agreed to at that time. However more than 30 days now and I did not received my order.
Dear Jessica,
Thank you for your valuable feedback.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are extremely sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
I finally received a refund for the order I returned and was pleased to say that Rosegal gave me a refund back to my credit card. It took quite a bit of messaging back and forth and it wasn't made easy for me, but I think the thing to do is not give up. This company have their own way of dealing with things and I am pleased to say that in the end they did the right thing my me, so thank you very much Rosegal. Irene H.
This is my second order from Rosegal, their items are always in alignment with their size charts and the quality is a stand out. I always get very excited to see how quickly my new clothes arrive and this time I even bought hair extensions and they are better than the ones you find in the shops! The colour match was perfect as well.
Huge fan of Rosegal and now a loyal, regular customer!
My husband purchased 3 items from Rosegal.com for my Christmas gifts. The order went through twice. Not sure how that can happen. He recieved two of each item and, of course, he was charged twice! He purchased a sweater and two dresses. The sweater fit ok, the dresses were a joke. They wouldn't even go on over my shoulders and one wasn't even long enough to be called a dress. There's no way it would have even covered my butt! Submitted a service request, but no one responded. Called "customer service" (ha.ha.) and the girl that answered the phone said she couldn't help us and that we had to submit another service request. Why is she answering the phones if she can't help us?! I submitted another service request. No response. Don't get sucked into this SCAM! It's not worth the, so called, "Good deal"!
Dear Amorette,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We very much regret that the issue has occurred.
Yours sincerely,
Rosegal.com Customer Service
Bought 3 products, came two, the third was sent January 1 and the third I can not trace because the trace number says that does not exist product, and until now not arrived.
NL*******8268
Dear Dailane,
Thank you for providing your feedback to us.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I'm very satisfied by Rosegal. The clothes have a good quality, and the customer service is perfect. I have bought items on their website more than 10 times, and everything is always OK!
Order number: Z**************
Omg! I ordered six bathing suits from this website and choose expedite shipping. Needless to say, I still have not received my items and it's been a month. I submitted a ticket twice and they still will not give me a refund. Customer service is the worst! Only thing they say is your items are back order and they will ship soon. That's not what the website say!
Dear Betty,
First, I want to offer my sincerest apologies to you for the issue.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I purchased a shirt and a swimsuit from Rosegal.com and they were awesome. The quality of the items are great and the prices are AWESOME! I will definitely be ordering more from them! I had to contact customer service for a small problem and they handled it very fast and professionally! I get many compliments on my shirt and I can't wait to wear my swimsuit!
I ordered a hooded long sleeved cardigan for my girlfriend and in the picture it looked like a really nice knitted cardigan. When it arrived it wasnt knitted at all it was polar fleece and only the cuffs and bands were knitted.it looked nothing like the picture as advertised and was poor quality. Will not be ordering any more items.
Dear john,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I placed order for 2 (Blue & Red) dress and while placing order paid for tracking facility. After 2 months, received Blue dress. Red dress is lost in transit. They gave me options either again place order or refund. I opted for refund and received fund in my account. Great Service and looking forward to more shopping experience :)
I bought what I thought was a red vintage style dress, it arrived crushed and packed into a tiny packet, then when I opened it the dress was the wrong colour made in a cheap and nasty brown nylon material. I am a UK size 8 so I ordered the medium, a 7 year old girl wouldn't even fit into this dress. It looked nothing like the picture. I will never buy anything from this company again, a complete and utter waste of money and a disgrace to other online reputable companies
Dear Deborah,
I want to start by thanking you for notifying us about the issue.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I purchased 2 items for my grandchildren and 1 item came 3/11 and the other one never arrived and I can not reach these people in any way to ask them where it is or why they did not send to me. I will be contacting my VISA and cancelling the purchase. THIS ITEM WAS NOT RECEIVED - I ONLY GOT THE MENS JEDI SHIRT! WHERE IS THE BEACH PRINT SHIRT FOR WOMEN? Product Name SKU QTY Subtotal
Casual Scoop Neck Beach Print Short Sleeve T-Shirt For Women Size: ONE SIZE(FIT SIZE XS TO M)
Color: BEIGE ******* 1 7.26 USD ITEM *******
DO NOT BUY ONLINE FROM THEM - THEY ARE DISHONEST
Dear RICHARD,
Thank you for your valuable feedback.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We are extremely sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michelle,
Thank you for taking your time to write your review.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service