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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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You but it. It looks great in the pictures. It comes from China.
If it doesn't fit (and the clothes are REALLY small!), they want you to upload a photo of it. Being too small is not a reason for a return, because it CLEARLY says on their website what the measurements of the clothes are. You would think that the material has a little give and could stretch out a little. It doesn't. You're screwed. Go to a U.S. store where you can talk to a real person and return it!
Jewelry - a collar necklace I got made my neck itch. There must be some chemical on it that they use in manufacturing.
I ordered size medium - I'm a size 10 Aust and was very happy with the look and cut of what was received. They took about 10 days to arrive.
I ordered three extra large shirts, (in the UK a large fits me well), only 2 shirts arrived, quality thin as tissue paper but they were cheap. VERY DIFFICULT to use their website for returns, the only way I can see is to use a chargeback on the credit card and see what they have to say. VERY misleading photos of the products and the packaging looks like it was done by a child. Don't use this company unless yo want shoddy goods and terrible after sales service.
Dear Tomas,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
NEVER AGAIN! I ordered 9 items ( dresses, backless bra and a bikini) express shipping. I got my order and it's only 7 out of the 9... Not to mention they sent me double of the bikini I ordered. Spent quite some money on my order I am not a happy customer right now. No way to even contact the company but to write a "ticket" because the phones are backed up and there's no email. Not happy! I want the $#*! I ordered this is bull$#*!...
Dear Aayla,
Thank you for your important feedback.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed. Please understand that, the exact processing time is not control by us and it depends on the supplier.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I wish I read all the reviews before I ordered l! The clothes' quality is extremely low and they are not as shown on the pictures! Also, they run way smaller then the actual size and they don't fit at all!
Dear Kim,
Thank you for recent comments.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team will solve it for you. Please message us your order number or email address registered on our website.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Bought 5 items, 3 took over 10 to 15 days to arrive, the other 2 items, after almost 30 days got an email telling the 2 items is out of stock and I can use a credit store, not refund!
I didn't like the quality of the clothes, the pictures are gorgeous, but when you get the cloth is not the same as you see on the pictures! Frustrating and disappointing!
Dear kimi,
I want to start by thanking you for notifying us about the issue.
As you selected free Flat Shipping and although the standard delivery time will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay. It's out of our control.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Everyone is saying that the sizes on rosegal are incorrect. Off to the side, they have a size chart. Yes, the sizes are not what we are used to, but if u knew what was best for you, you would thoroughly read through all the content. Other people are saying it takes forever to ship, but think it's shipping from China for gods sake. Rosegal is a great website, and people that complain obviously just need to read.
I am so sorry... you show beautiful things on your page, but the material of the clothing is not worth it... and the waiting is way tooooooooo long... I bought something from you on February 22 and still has not arrived... I was expecting to where this for an event and won't be able to.
Dear Rosie,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Ordered a shirt, small for a large, cheap material and no way to contact for a return. Will not order ever again.
Dear Ava,
Thank you for taking your time to write your review.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
There is really no such thing as a good deal anymore. If it sounds too good to be true, it is! Will NEVER EVER order from Rosegal again! Cheap materials, and terrible sizing!
Dear E,
Thanks for providing your valuable feedback to us.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
I want to extend my sincere apologies for the problems you have experienced.
Yours sincerely,
Rosegal.com Customer Service
Rosegal. I am wary of ordering footwear (particularly) on line, sticking normally to stores which I can visit should I have a problem.
I saw a pair of boots on-line being sold by Rosegal, I loved them. I looked around for something similar but could not find anything, So I took the plunge and ordered them.
Best thing I have ever done, they were fantastic. Since then I am a regular customer, the products are great, good value for money and the Customer Service has been brilliant.
There was going to be a delay with an item which I had ordered, they let me know and asked if I wanted to wait or get something else. At that time there was nothing I particularly wanted s they refunded my wallet for a later date.
If I have had a query, the reply is always prompt and courteous.
Would I recommend them - I DO!
Why have you'd randomly just taken money of my account today I nrought one hoody the other day and paid for it I haven't tried to buy anything else and I checked my account just before and use have taken 28 dollars out of my account for no reason so I would like my money back!
I have only received half my order. One of 2 items was sized incorrectly. States it is medium but even my small daughter could not fit into it. The other half of the order I have not received and there seems no real way to contact them. No available space on message machine and I get an error if trying to send a message to the support center. GRRR
Dear Gayla,
Thanks for providing your extremely valuable feedback to us.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Don't buy anything from this site the cloths are of poor quality to small for British sizes, and I am sill waiting for my refund which was 9 months ago.
Dear Julia,
Thank you for taking your time to write your review.
As you selected Flat Shipping and the standard delivery time will be around 10-25 business days after dispatch if there are no delays.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
This is a scam. Credit card processed in the UK. Contact phone in Syracuse NY. Saying the goods are shipped from China, with Swiss Post. None of this makes sense and although I keep getting emails that someone will let me know what is happening, they don't.
I ordered 4 skirts I just finally got the first one I ordered got the others last week. The one I really really wanted came today and it is not the skirt I ordered. I can never get ahold of anyone. I will not be buying from them again and I would never let anyone I know order from them. One of the skirts says it is one size fits all and I can not get it over my hips. I weigh 160 this should not be a problem as I am 5ft & inches tall. I just do not understand how they can take so long and then send the wrong damn skirt. Very frustrated and disappointed with this company.
Dear crystal,
We regret that our service and the items did not meet your expectation.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I ordered a month ago, three dresses on this website and still have not received anything. I have just received information that the package arrived in the country.
I called the post office and they told me that there is not such a packet number given by them.
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After all these happenings, they gave me my money back. Honestly, I did not expect it, but it seems that they respect their clients. Good
I ordered a blouse from them, waited a couple weeks for a shipping notice and the only thing I got was a notice that they would ship it as soon as I paid for it. I certainly didn't want to pay for it twice, so I called their customer service number to clear it up and it was a wrong number.
Now I am hoping that the original payment didn't go through because I don't want to do business with such a disorganized company.
Dear Betty,
Thank you for your valuable feedback.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed. Please understand that, the exact processing time is not control by us and it depends on the supplier.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I placed an order, where the sizes of a couple of pieces of clothing were off according to what size I think I should wear. Rosegal had no issues working with me to get out either new sizes or another style. Great customer service
I would never recommend anyone to use www.rosegal.com. I ordered 2 MAXI dresses and when they arrived, they were in the smallest packaging I have ever experienced. They were screwed up in a plastic bag, smaller than you would get for children's clothing. The supposedly MAXI dresses came just below my knees, so there was no way it was a MAXI dress, as per the description and the pic on their website! The size was way out too! I ordered a larger size as I wondered if it would come smaller than average! But there's small and there's REALLY small! I'd say it would fit someone who was just a size 8/10 (UK)max! So I was very disappointed. I also noticed there was no paperwork with the order when it arrived! Perhaps there just wasn't enough room to include it in the miniature bag! I have since contacted www.rosegal.com and explained how disappointed I am. I have asked for the address to return the dresses (3-4 times), I had checked their website and there is no information of where to return goods. I have also asked for a full refund! On top of this, I called *******485 and they told me to email them. The response I am getting (so far), is that I should have received my order... it's an automated email, even though I have told them numerous times, I have received the order! They are not emailing me an address to return the (supposedly) MAXI dresses or commenting on any refund! The ticket support No I have now been given is in the ID box, although as soon as soon as I email them, I get a different one! It's absolutely beyond belief and I will advise anyone I know never, ever use www.rosegal.com UPDATE: They have now told me that I do not need to return the dresses, how bizarre is that?! For some reason, they do not want to disclose their address! They have told me the refund will go onto my Rosegal account... why would I want to spend with Rosegal again, after this terrible experience?! I have asked for the refund to be put back on my card and I now have to wait another 24 hours before I get a reply! I hope they will do the decent thing and give me the full refund on my card! So very disappointing and unprofessional. UPDATE: After much determination, I have now had a full refund put back onto my card! Thank you ROSEGAL. They have asked me to remove my review but I still feel I should shout it out and warn people to not use ROSEGAL. You will not get the goods that are illustrated on their website, you will have difficulty contacting someone. You will get numerous ticket numbers and automated (no reply) emails. I still have the goods, which are of no use to me. ROSEGAL asked me to keep them, which is rather strange. My advice is to be very, very cautious.
Dear Sylvia,
Thank you for taking your time to write your review.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jill,
Let me start by apologizing personally for your experience.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and will offer you a resolution. Please message us your order number.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service