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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I own my own small business and found ROSEGAL and thought just maybe it was my lucky day. WRONG! I read several reviews on this company on pinterest and never did anyone ever mention that the sizes would be wrong, the size charts not only are inaccurate the quality is terrible. The clothing is paper thin and so small it looks like it is for children. And don't let me forget to mention that they didn't even send the sizes I requested? Lol
For this company to be in business is a shame.
I sent several emails askin for a refund even offering to pay to ship items myself. I spend over $250 and am at a complete loss and for them to not care about their customers will not get them far.
I have ordered from this site twice, Hoping the first time was a mistake and the items couldnt be that bad. I was wrong. The items are cheaply made. My 11 year old could do better. These clothes are nothing like the pictures. DONT buy anything from these websites.
Dear Jennifer,
Thank you for recent comments.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Their web site is also full of photos STOLEN from people who actually make them with horrifying faces photoshopped onto the bodies. They are just trying to recreate other peoples work POORLY They WILL be sued
Dear Krystal,
Thank you for your important feedback.
If you believe an intellectual property right has been violated on RoseGal, please send us the information to legal@RoseGal.com, our team will resolve it soon.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
The website contact form doesn't work. Chat line says 9 customers waiting, then no representative available. No legitimate phone number. No order confirmation. In my opinion, this is not a legitimate site.
Dear Lynda,
Thank you for your important feedback.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
We have cancelled your order and refunded you. About more details we have sent you an email, please kindly check it and reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Get what you pay for, or in this case an absolute horror! The sizing is not US standard, the materials are substandard. The photos show models wearing items that must be a prototype! No invoice comes with the item, so returns are impossible to make, unless you like sending things back to China! Good luck with that.
Never order from these people.
Since contacting Rosegal, they responded surprisingly fast. They agreed to refund 1/2 the cost of my order and I didn't need to return the items. Costumer service seems to be their strong point.
Dear M,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I have been ordering from Rosegal for the past 2 years and have yet to receive anything that i am not satisfied with! The prices are unbeatable and as far as their sizing goes, yes the clothing is made small but there is a sizing chart under each item, if people would actually take the time to look at it you would order the clothing in the proper size for you! And yes if you taking advantage of the free shipping it is going to take a month to get to you, maybe less! Again, read through the site and stop just assuming things and then go write a bad review against them because you didn`t take the time to actually read and look through it!
I placed an order nearly 2 months ago and still haven't recieved my order and the service it very poor. Iv tried contact the rosegal but nothing has been done to resolve my issue. I was told to check my local post office and order number don't even exist. They just steal everyone's money
Dear Helen,
Thanks for providing your extremely valuable feedback to us.
As you selected free Flat Shipping and although the standard delivery time will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay. It's out of our control.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I ordered the dress and satisfied. The size that you need good quality.
I liked it because everything at the highest level of quality and quick delivery
Thank you for the quality of goods. Some websites skimp on quality, but you are the best. Thank you
I love to buy things. This site is sunk into my heart. Best price and best quality. Fast shipping and delivery bystarya.
I ordered a few things and was surprised and happy because all of the highest quality
I liked everything. These things, these services. All at the highest level
I advise friends to buy only here. All very nice and inexpensive
I cannot but highly recommend this company for I had received a great bikini, super top quality and perfect communication with support center. I simply cannot be any happier about my order.
Poor quality clothing, poor service when requesting help, and remaining items aren't being shipped as ordered. Save your time and money.
Dear Lareda,
Thank you for taking your time to write your review.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We regret that the issue has occurred.
Yours sincerely,
Rosegal.com Customer Service
I ordered a bathing suit and it took over a month to get. When it arrived it was so ridiculously small! I have recently lost weight and I was wondering if ordering an XL was a bad idea. Now I am thinking that if I would have ordered an L, at least my 6 yr old could wear it:)
From what I have read the customer service is terrible, so I won't even try for my money back. Lesson learned! Please read reviews before you use a site!
Dear Rachelle,
Thank you so much for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
This was my first and last order with this company. They sent me the wrong order. I contacted their customer support and explained what had happened and listed all the items they had sent me. What I thought would be a very simple fix (I send back the incorrect items and they sendZ16 me the correct ones) turned out to be numerous emails back and forth. They made me feel like I was trying to do something dishonest. Finally they said they would review my complaint and get back to me in 3 - 4 days. Guess what. No one ever got back with me. They cancelled my ticket number and I can't get anyone there to respond. So I'm stuck with a bunch of stuff I never ordered and I guess the person that received my order is having the same problem. This company will never see another order from me. What a lousy way to treat a customer.
Dear Susan,
Thank you for notifying us of your complaint.
We regret the inconvenience that your experience has caused you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Hi I made two separate orders on your site last week. The first one was a blue nightgown and then I made a second purchase and in the second order there were two dresses and a pair of shorts. I didn't receive the blue nightgown but I received only one of the dresses and the pair of shorts from the second order. How did I receive the second order before the first when the second order was larger AND I"M STILL MISSING A DRESS! I spent almost 40 dollars on you're website and I told so many people about this site and I regret it extremely. I would like a full refund on both orders unless you plan on sending me free of charge what I am missing. I am very dissatisfied with your website maybe sammydress.com was the better site. No wonder your shipping and handling is so cheap you only pay people to ship you don't pay them to handle anything and like I said your site did not send me an order number if it is on the package then please explain to me where and I will get back to you. Please and Thank You.
Dear stephanie,
I want to start by thanking you for notifying us about the issue.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
I have followed up your case and our team will solve it for you. Could you please message us your order number or email address registered on our website?
We are extremely sorry for this issue.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear jessica,
Thank you for your valuable feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service