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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Purchased 4 wigs in JULY 2017, waiting waiting decided to send an email "can you please tell me whats happening with my order" response "we will send when you have paid" i looked at the order totally different order. I took a photo of my receipt and re- sent. Today is 27th Oct 2017 still no response. Please don't read those 5 star reviews they have must have been penned together by RoseGal. Totally screwed up company don't know what planet they are from definantly NOT from earth. Ps seriously rose gal do you really think my order ID will work, I will believe it when i see my order arrive.
I made an order in August 2015 & still to receive my items. Don't waste your money. Check other peoples reviews.
I placed a large order. Paid by PayPal. All items not available. Charged for every item and only notified me about unavailability of products after payment. Could not access support ticket its was not working. I tried to contact the company from website for 4 weeks. After weeks of trying to get the matter fixed, I was very frustrated and wrote a SiteJabber Review. Only then did the the company RoseGal contacted me back- It took a while but I got a full refund and a credit. The Company still sent the products without charge. It was almost 2 months to get the products. Some items "partially shipped." came in 5 weeks. The products were great, once I got them. SiteJabber- really helped to resolve the issue for me.
Dear darlene,
Thank you for recent comments.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed. Please understand that, the exact processing time is not control by us and it depends on the supplier.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
We very much regret that the issue has occurred.
Yours sincerely,
Rosegal.com Customer Service
I honestly saw the reviews. They were terrible. But working for a business that gets reviews and understands some times what people say are not true I decided I would give this company a chance because I like the style and heck the prices are great.
TO GOOD TO BE TRUE...
I ordered 3/18/16. First part of my order went out the next day the second part on the Monday. First week the tracking wouldn't update. Second week I made contact with someone from the company who basically gave me a automatic response of it works no worries. Here we are on the third week and my first part of my order is here... I am so disappointing. I don't even think is made out of COTTON... no clue what this material is but it feels cheap. Everything is thin looks nothing like the pictures. The stuff that does look like the photos look like cheap knock offs. I'm not blaming the company for my mistake, which is LISTEN TO THE REVIEWS.
This place is way to good to be true. Safe your money up and go somewhere else
4/27/16
Rosegal had emailed me last night saying they refunded my order when I did not asked them too.
I wasn't going to ask for a refund seeing its my fault I didn't listen to the reviews. They also asked me if I could delete my review or update it. So I will NOT remove my review. I will update it. Thank you for the refund I did not ask for it was a pleasant surprise. Now I will ask you to Rosegal to update your site.
Please make a note to your buyers that clothes in your pictures is NOT what you will get. Tell people you send out knock offs of the photos. I understand you have to use cheaper materials so prices stay low. But for items to not look like the photos is false advertisement. This is the last time I will update my review and will be wiping my hands of this company.
Dear Athena,
Thank you for providing your extremely valuable feedback to us.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Can someone help? I'm supposed to have a tracking thing, but I haven't had any new informtion since March 28th... Thats 8 days ago TODAY! Why is there no more info? Has my package been lost? Where is it? When will it get here? (http://new.17track.net/en/track?nums=RO*******CN&fc=0)
Another minus: It is increadibly hard to get in touch with the customer service, or even impossible... HELP! And I need the dress for Friday... in 3 days... :/ Has this happened to anyone else? What do i do? Thanks!
Dear Jose,
Thank you for taking your time to write your review.
As you selected free Flat Shipping and although the standard delivery time will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay. It's out of our control.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress, and not only was it 2 sizes too big, but it was also NOTHING like it was pictured. Tried to make a complaint, and it stonewalled me, and didn't ever let me file one. I REFUSE to make another purchase. I should've known better.
Dear Caili,
Thank you for recent comments.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number or email address registered on our website?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Their size guidelines are so off. When you order women's small it is the same size as child's small size.
Don't trust the size chart
Where to begin with this company? When I seen the prices to be cheap, I knew that I was fixing to order from a company overseas. It was my bad decision to compare the WISH app to this company.
The orders did take a few weeks to get here, which is acceptable. What isn't acceptable is that they only sent part of my order. I ordered 4 maxi dresses, 2 Large and 2 Extra Large. The larges came were delivered and looked exactly like the picture. I was very pleased. The XL's wasn't with them. I ordered these on February 5th, 2016. I waited a few more weeks before opening a "ticket," as they refer to it. The first person was very friendly. However it took them a couple days to reply the first time.
The associate claimed that it was the Chinese New Year and everything was back ordered and that they should have it in the mail by March 16th. Somehow the date changed because they messaged me saying that the order had to be pushed back to the 26th of March.
I realize that the dresses were cheap but at this moment, I was more concerned about being scammed. I became more persistent and they soon lost their politeness. They offered me a refund to my "wallet" with some extra points added on. I was not going to waste my time or my money with this anymore. I asked for a refund back on my card and luckily, they granted it.
In summary, I will not order from this site again. Every time a coworker mentions it, I immediately discredit the site with the experience that I had.
Please, do not waste your time.
Thanks.
Dear Brenda,
I want to start by thanking you for notifying us about the issue.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed. Please understand that, the exact processing time is not control by us and it depends on the supplier.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I paid extra money to have the goods shipped faster to me, extra money so that I can track the shipping and when I realised I cannot even track the shipment, I contacted them.
They replied that they made a mistake and they sent it unregistered, so I cannot track it. They promised to refund me for this. Of course not only they never refunded the tracking money, the goods never arrived. I was scammed.
Dear Stavros,
Thank you for your valuable feedback.
As you selected free Flat Shipping and although the standard delivery time will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay. It's out of our control.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I bought 3 things from rosegal, 2 of the cloths were nothing like picture... 1 of them was colour wasn't even matching.
How can run a business like this.
It is not wearable... very very disappointed.
Dear Ayano,
Thank you for your important feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Pls let me know the satus of this tkt i AT*******628, if u cant ship it to me kindly refund the amount to the earliest
Dear Smitha,
Thank you for recent comments.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed. Please understand that, the exact processing time is not control by us and it depends on the supplier.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
I want to apologize unreservedly to you for what has happened.
Yours sincerely,
Rosegal.com Customer Service
I ordered 5 dresses online worth of 101 USD and paid for express shipping. There are 2 dresses missing (the 2 most expensive). There is no way of contacting them as phone lines are not working and I can't send an email as they have no email address. I even have the invoice from customs that proves is received only 3 items.
It's a outrage and a waist of my money!
Dear Sam,
Thank you for recent comments.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Our team has reviewed your complaint and will offer you a solution. Please message us your order number or email address registered on our website.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
After paying extra for expedited shipping (3-7 days) my order arrived 2 weeks later with merchandise made with some of the cheapest fabric I have ever seen! I wouldn't even dress my dog for Halloween in the crap! Then they didn't ship all of my items and had no answer as to who was going to pay for those to be shipped when they came in. I WILL NEVER ORDER ANYTHING FROM THEM AGAIN! BUYER BEWARE!
Dear denise,
Thank you for your valuable feedback.
As you selected Expedited Shipping and although the standard delivery time will be around 3-7 business days after dispatch, but there are some external factors which may cause some delay. It's out of our control.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered my dress in February! I kept checking my mail box but, nothing came in! Now I've been waiting for four months and still it has not come in! So I do not recommend ordering anything on this website!
Dear Amberlina,
Thank you for recent comments.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed. Please understand that, the exact processing time is not control by us and it depends on the supplier.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are extremely sorry about the situation.
Yours sincerely,
Rosegal.com Customer Service
I want my FASHIONABLE SUPERMAN V BATMAN LOGO SILVER PENDANT NECKLACE! I paid $8.16 for two of them 3/25/2016 (orden no. ZZP**************). I was redirected to this Jamaican based company called Digicel.com who wanted my credit card information. I already purchased my product. This is a mobile phone top up service. Either send me my priduct, my refund or keep it and I will give nothing but bad reviews and report this to the Better Business Bureau!
Dear Ron,
Thanks for providing your extremely valuable feedback to us.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed. Please understand that, the exact processing time is not control by us and it depends on the supplier.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
I ordered a 2x thinking it would run a life small. What I got was maybe a size 6 or 8. Phone number was not answered and ticket or live chat option did not work. Don't waste your money.
From my original review the RoseGal team contacted me an we were able to come to a satisfactory resolution.
Dear Sheryl,
Thank you for taking your time to write your review.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I ordered some clothing and pillowcases from Rosegal.com. This company collects payment when an order is placed, not when an order ships. Ten business days after ordering, I am still waiting for the pillowcases to ship. The website originally said they'd ship in 5 to 7 business days; now it says shipment in 7 to 15 business days. Meanwhile, they have my money. I tried to contact the company using their online form, but that method didn't work until I tried again later in the day.
Ordering probably works just fine for some people, but this is not a company I'd trust or can recommend unless you don't mind paying first and waiting for months for something that may or may not arrive.
Update: The company did get back to me after this review. The items I was inquiring about are back-ordered. I think Rosegal is still figuring out how to do business. Companies should promptly notify customers about back-ordered items and not leave them wondering and disappointed.
Dear Sherri,
Thank you so much for your important feedback.
As you selected free Flat Shipping and although the standard delivery time will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay. It's out of our control.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I ordered an item 10-15 days ago and while I'm not expecting to have received it already, I expect processing to have been completed as the website says "3-10 business days after payment". Contacting anyone is extremely difficult and unachievable as the site is having issues and doesn't allow me to post a ticket, the live chat doesn't seem to function and I haven't come across any other way to contact the company.
After reading the reviews on this site, I wish I hadn't purchased from Rosegal as it seems everyone is experiencing the same problems as I am. I'm now also convinced, after reading reviews, that the dress will be below expectations.
Dear Diana,
Thank you for notifying us of your complaint.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
What cheap merchandise! I started cutting the threads off a shirt I ordered and gave up on this dust rag, it's not worth what I paid, maybe if lucky $3.00 at a discount store. Don't take a chance, save your money, wish I thought to check it out before I ordered, shame on me
Rosegal, as you know a picture can be very deceiving! It certainly couldn't give this "shirt " the appreciation one would have seeing it in person, I'm sure you do know what I mean. Lesson learned, I see here by the reviews how you handle customers complaints
Dear Bonnie,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
THE STITCHING WAS HANGING OFF ON THE EXTERIOR F THE DRESS LIE 2" THE FABRIC WAS SILKY LIKE SOMETHING FROM THE 50'S, NOTHING LIKE WHAT THE PICTURE LOOKED LIKE AND THE SIZING IS FOR PETITE CHILDREN NOT FOR AMERICAN WOMEN. I ORDER 2 SIZES TOO BIG JUST IN CASE AND ITS STILL GOT STUCK ON MY HEAD. THE SHIPPING SAYS 5-7 DAYS IT COMES FROM CHINA IT TOOK ALMOST MONTH. A WAIST OF MONEY!
Dear LURNE,
I want to start by thanking you for notifying us about the issue.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shirley,
Thank you for your important feedback.
As you selected free Flat Shipping and although the standard delivery time will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay. It's out of our control.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service