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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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This is such a scam! I placed order Feb 27 and until now I haven't receive the goods, It's already Mar 9!
Likewise, where is my product, ordered over a month ago?
Reference Number: RO*******CN
I also emailed (a bogus email address on your website!) & got not answer. I also will pursue a PayPal refund & give info to Better Business Bureau & ask that facebook not allow you to advertise if this continues!
Dear Dee,
Thank you for your valuable feedback.
As you selected free Flat Rate Shipping and although the standard delivery time will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay. It's out of our control.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I ordered a shirt. Never came. Messaged them told me to pic another shirt. Said the other one was out of stock. So I picked one of same value and was told had to send almost 5$ more for shipping. I already paid shipping for other. They said this one shipping is more! Smh Told them that I wouldn't be sending them a penny more, but was sure one more unhappy customer wouldn't matter. Never was replied to. Was blocked from complaining and letting people know it was scam.
Dear Candis,
Thank you for notifying us of your complaint.
We are Rosegal.com and we don't affiliate with any other websites.
I have followed up your case and our team will solve it for you. Please provide us the correct order number.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I'm still waiting for an order placed on August 2015!
No one is answering the phone. Several emails sent no answer!
Dear Asma,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Large order taking forever. Wish that I had read this site before. We will see what and if I get the items. Will not buy from them again until I see what I get. Will let you all know if I ever get them. Seems to be stuck in the air, and only part of it. Beware!
Dear Janet,
Thank you for taking your time to write your review.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed. Please understand that, the exact processing time is not control by us and it depends on the supplier.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
I want to apologize for my complaints, as everything i ordered a few months back arrived today in very good shape and quality... Just i have to learn how to wait for my order
Yours sincerely,
Rana
I nipped it at the bud after discovering I ordered from a bad online retailer in China. My 2 items arrived in such poor packaging, a swimsuit so ill-fitting and a dress that was actually a shirt, was so wrinkled and so poorly stitched, as if sewn by a beginner seamstress. No quality control! After 3 or 4 attempts back and forth with their online customer service personnel I nipped it at the bud and disputed the credit card charge 100%. Serves them right, leave them nothing so their business goes down.
For me to go out of my way and search for a site like Sitejabber to report Rosegal is already my spending more time and energy than ever expected to deal with something that should have ended satisfactorily when I received the product in the mail. But no, I got the runaround w/ no resolution, I turned to disputing the charge w/ my credit card co., it was a serious case claim involving a phone interview w/ lots of questions and time-consuming. And thirdly, I reported them to Sitejabber. Now, after all this wasted energy Rosegal wants to resolve my case via Sitejabber in hopes I'll delete this negative review? Sorry, damage done.
Dear Jennie,
Thank you for your valuable feedback.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and will offer you a solution. Please message us your order number.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered a swimming costume on line - the product showed that it was being shipped but never arrived. I then requested a refund which they said they would give me but again this never happened - it is like dealing with thieves!
Dear Elaine,
Thank you for recent comments.
As you selected free Flat Rate Shipping and although the standard delivery time will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay. It's out of our control.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
That's right - doesn't get any worse that this!
The swimsuit that I purchased arrived and it looks like a poor copy of the one on the picture.
The bottom is ok but the top is actually unwearable, could fit someone 3 times as big as myself - mind you it is a one piece swim suit. Someone got the proportions really wrong.
Wow I didn't expect top quality but this is BAD on a completely new level. Never again. Wouldn't recommend ANYONE to spend even 1$ at Rosegal.
Dear Klaudia,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
The photos are not reliable of the extremely poor quality and there is no way to return the products, big mistake to purchase anything from this co.
Dear Dianne,
Thank you for notifying us of your complaint.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered a necklace with a Silver Chain and WHITE beads. I got a very cheap looking necklace with a tarnished gold chain and GREEN baubles Two shirts so thin you can see through the material The white was supposed to be Cotton/Linen. It is a synthetic. Feels just like the Rayon of the Azure shirt I purchased. I will take the losses and never order from this company again. STAY AWAY.
Update: I have been contacted by RoseGal. After sending in a picture of the necklace and a description of my issues, they have offered a full refund without sending the items back. I will wait to see if the refund materializes. I also want to mention, that if you do order clothing items, the sizes run VERY small. I tried the two tops on and even though they were an XL (allegedly) I could not get them on without risk of ripping. I normally wear a M/L. I will donate items to Salvation Army since I can't use them.
Update: My credit card was credited for the full amount of my refund. They did keep their word.
Dear Lani,
Thank you so much for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We regret that the issue has occurred.
Yours sincerely,
Rosegal.com Customer Service
Ordered wig finally arrived - best use would be on the end of a mop stick. This wig was flat and lumpy - nothing like the listing picture. What a waste of time & MONEY!
Dear ali,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I tried to place an order last night. My Visa flagged it and would not let me place the order. After reading reviews In grateful I did not order, but... this morning I found out that they stole my visa ID and made purchases on my card! Please flag this store.
Dear Lori,
Thank you for recent comments.
First, I want to offer my sincerest apologies to you for the issue.
In this case please message us your order number or email address registered on our website. Then we will resolve the issue for you.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Could someone tell me how to actually return an item to this company? The tel no does not work, I can't raise a ticket as it won't recognise the code I put in, and then there are 44 people on the live chat... beginning to think this company is a scam and as see through as the clothing they sent me, cheap rubbish, nothing fitted, nothing looked like the pictures and terrible quality. I WANT MY MONEY BACK! Just tell me how I can do this when nothing on your website actually works
15/4/2016 - as an update, I have now received the required refund from Rosegal, and once in contact with the team, they did deal with my refund competently, and to my satisfaction.
Where is my product, ordered over two weeks ago?
Transaction ID: 73P*******W*******
5/16/16
I eventually received my product AND a refund from Rosegal. Yes, it took a while, but I was okay w/ product &, in truth, felt bad about the refund.
I emailed (a bogus email address on your website!) & got not answer. I will pursue a PayPal refund & give info to Better Business Bureau & ask that facebook not allow you to advertise if this continues!
So far, a big 0 out of 5 rating
Dear Jo,
Thank you for your important feedback.
As you selected free Flat Shipping and the standard delivery time will be around 10-25 business days after dispatch if there are no delays.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Kindly provide update on my order last march 31? I pay to expedite my orders yet i did not receive any shipment details. No answers on my ticket.
Dear Joan,
Thank you for recent comments.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed. Please understand that, the exact processing time is not control by us and it depends on the supplier.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
I want to apologize unreservedly to you for what has happened.
Yours sincerely,
Rosegal.com Customer Service
Wanted to return order and cancel part of order yet to arrive. No email address or phone service to help. Waste of money feel incredible ripped off.
Have sent photos to ROSE GAL this morning to show shocking sewing/cut/quality
Dear Sally,
Thank you for your important feedback.
We source our items direct from the manufacturer to guarantee our customers the lowest possible price.We have submitted the problem to our supplier then will check and resolve it for you soon.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress for a wedding and paid additional for expedited shipping and still haven't received my order. When I placed the order I sent them a message saying I really wanted it before the wedding. I did hear back from them saying they had to receive payment from PayPal before the item could be shipped. I received confirmation from PayPal on March 24th stating my payment had cleared as well as an email from Rosegal on March 24th thanking me for the received payment. Needless to say, the wedding has passed and I still haven't received my order nor an email with tracking information. I have submitted a ticket once again hoping they will respond and send the dress I ordered. I am not pleased at all as I'm sure the amount I paid for expedited shipping will not be refunded. What was the purpose in paying it?!?!? I wish I had read the reviews before placing my order!
Dear Gwyn,
I want to start by thanking you for notifying us about the issue.
After we receive your order, normally it will take us 3 business days to prepare the items, however, if the items you order are hot sales and having stock issues, the processing time may be delayed. Please understand that, the exact processing time is not control by us and it depends on the supplier.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
DO NOT EVER ORDER FROM THIS SITE! I ordered two tops. One top from the order arrived after a 3 month wait and it was miniature and most definitely not a woman's large. I had ordered 3 sizes up from what I needed because I had seen a couple of reviews saying sizing ran small. Customer service is non-existent. You need to enter a "ticket" on their website, that is if you can get to the place where that can be done and then you wait, and wait, and wait some more before getting any kind of response. The only response I ever got was that I should have ordered two sizes up to allow for the difference between China sizing and U.S. sizing. That was after I already told them in my initial complaint that I had ordered 3 sizes up from mine. They also don't respond in the actual email. You are given a link to the website where you can no longer log in to read their responses. Needless to say, my money is gone and I have thrown away the useless top. Even if the sizing was right, I would never wear the fabric or design that was actually sent and so different than what was pictured on their site. When you see this company's ads, RUN to the nearest webpage that has nothing to do with them and do not, whatever you do, order from them.
Dear Amanda,
Thank you for notifying us of your complaint.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
This company should be investigated for fraud. Do not buy from them. Materials are so cheap I wonder how they stay together to sew. Their sizes are 2 to 3 sizes smaller than normal. Customer service is horrible. They are scammers. Stay away!
Dear Susan,
Thank you for your valuable feedback.
As you selected free Flat Shipping and although the standard delivery time will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay. It's out of our control.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear MaryAnne,
Thank you for your important feedback.
As you selected free Flat Rate Shipping and although the standard delivery time will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay. It's out of our control.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service