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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I recently received a white teesshirt and white jumper... they BOTH looked NOTHING like the picture. I am totally disgusted with the finish, both garments were not finished well, very creased. To say I would not wipe the floor with them would be an understatement. I am planning to return my items in the hope that I get a full refund. Although I do recall I ordered something else last year and when they came nothing was satisfactory prompting me to return them and I had to pay a substantial amount to return to do so. Had I remembered the debacle I went through with that order I would never have used this company again...
I have recently finished and received my second order and it was from china... not happy the quality was disgusting...! It looked like it had been sewn by a 2 year old. My first order was from Germany and it was really great so nice... i am now waiting on my next order... i really hope it is good quality otherwise i wont be ordering again! Why does this happen when rosegal says they share deep passion for stunning fashion,,,,, dont think so no more ordering you have lost me as a customer i have just received a top and cant get it over my head so rosegal no more and you are false advertising on the scarves there is hardly any fabric on those yet in the picture it looks like their is a mountain of it... so pick up your act!
Dear sharon,
Thank you for recent comments.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team will solve it for you. Please kindly provide us your order number or email address registered on our website.
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Ordered 2 pairs of cool sneaks 4 weeks prior for a concert and still have not rec'd after 3 weeks! Forever shipping! And the sweats i rec'd would fit a child and i ordered Mens L for my hubby. I should have checked reviews first like i usually do. Shame that it's also shipped from China and i should have checked that first too. I don't support whse locals out of our country.
Dear Tracey,
Thanks for providing your extremely valuable feedback to us.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
If any question, please email to support@rosegal.com or submit a ticket named "Reply from sitejabber" here: http://support.rosegal.com/.
Yours sincerely,
Rosegal.com Customer Service
Will never order from Rosegal again! Order was placed in August 2015 for two items and only ever received one after multiple requests to have it reshipped and they will not refund my money - very pissed!
They did however refund the item I never received. (to Paypal account will see if it shows up there). They respond well... but I will never order from them again.
Dear Colleen,
Thank you for taking your time to write your review.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket named "Reply from sitejabber" here: http://support.rosegal.com/.
Yours sincerely,
Rosegal.com Customer Service
If this place had a below zero rating it would be too nice.
Horrible quality clothing, probably made in a sweat shop in China.
I lost $80 on a return I never got refunded for. I will NEVER order from them again.
Dear Leisa,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
This place is a sham. It took almost a month for my order to arrive. It is at least 2 sizes too small and of flimsy fabric. You aren't allowed to return because it would have to go thru customs again. If you photograph measurements being wrong by laying it on the floor with a yardstick they will credit you on their merchandise only-no refund! This place is in China. If you prowl around their clunky website you see incorrect English, which should have clued me in. You can't call or track your order. Throw your money to the wind! Bad place--note all the bad reviews. Wish I had.
ZZ**************
Dear Ann,
Thank you for notifying us of your complaint.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket named "Reply from sitejabber" here: http://support.rosegal.com/.
Yours sincerely,
Rosegal.com Customer Service
Warning! DO NOT order from this website -- first, it actually comes from CHINA -- took forever! I ordered a 2X shirt -- it would probably first an anorexic 5th grader. DO NOT PARTICIPATE IN THIS WEBSITE!
Dear cathy,
I want to start by thanking you for notifying us about the issue.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
If any question, please email to support@rosegal.com or submit a ticket named "Reply from sitejabber" here: http://support.rosegal.com/.
Yours sincerely,
Rosegal.com Customer Service
I was in the process of ordering from this company and something in me prompted me to just do a little more research and Lord behold what do I find... terrifying reviews! Such a pity because I really loved all the items posted on their on line store;(
Dear LUMLEY,
Thank you for your important feedback.
We respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
I have followed up your case and our team will solve it for you. Could you please provide us your order number or email address registered on our website?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
My products are crap... I order 2 dresses that look NOTHING like what I've received. The fabric looks like a costume for Halloween or worst. And, on top of it, one of my itens never arrived and they won't refund me... they just gave me a freaking cupom to spend on their CRAP store. Seriously, RUN FAR AWAY from that store. They are the worst online business I've ever purchased!
Dear Lidia,
Thank you for recent comments.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
I bought a couple of dresses for presents and when I finally did get them I was extremely disappointed. I ordered 12 and 14 sizes and received clothing marked mediium that would fit a small 8. One of the dresses waist seam did not line up with the other side and the luxurient lace dress was a piece of crap. I lodged online for a resolution, and again and again. Then through PayPal who tried to help but still no resolution. Finally got a email back and they offered no help, and no solution. I put the dresses in the recycle bag.
Dear Paula,
Thank you for your valuable feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket named "Reply from sitejabber" here: http://support.rosegal.com/.
Yours sincerely,
Rosegal.com Customer Service
My 2 items are absolute junk. Nothing like the photos on the site. I would never wear clothing like this. I have filled out a form to return them, but have had no reply - therefore cannot return.
If I can never return them they are going in the garbage bin.
After posting this review, I rec'd an email apology and a full refund without having to return the goods.
I appreciate their doning this very much and see that thay are trying to improve.
Dear Sheila,
We regret that our service and the items did not meet your expectation.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Update: 4/18/2016
*** Rosegal contacted me after posting this review and refunded me the full amount that I payed for this swimsuit. I am very thankful for that.
I never write reviews... but honestly this was one of the worst purchases i've ever made. I bought a swimsuit on discount and the item was used (sent from a return facility) a child sized swimsuit (I kid you not) it would fit my 5 year old niece. It was suppose to be a women's large. Also the worst material made. When I made a dispute through paypal. This was their reply.
"May i suggest you give the item to someone who may fit, please note that customer is in charge of the shipping fee and the custom fee when returning the items to China. But if you can keep the item, we can grand you. Thank you! Trisha"
Awful customer service. Please do not waste your money here.
Dear E,
Thank you for your valuable feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to suppot@rosegal.com or submit a ticket named "Reply from Sitejabber" here: http://support.rosegal.com/.
Yours sincerely,
Rosegal.com Customer Service
Do not buy from this company from China I ordered 4 items and only received two. The two I received... two tops, are very poorly made and terrible sizing. True garbage clothes.
Dear Pamela,
I want to start by thanking you for notifying us about the issue.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Ordered 4 items, and the quality was appalling, they were all sized differently and to be fair i will not wear, they looked nothing like they did in the pictures and I would deter anyone from ordering anything from them and the other names they trade under
Update 19/4/2016 Rosegal have refunded me in full and do not want the items back
Dear Catherine,
Thank you for recent comments.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We regret the inconvenience that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
Terrible quality! None of the items look like the pciture. It took about 2-3 MONTHS to recieve my 2 pieces of clothing. Never buying from this website ever again! It was a waste of time and money! After I return these items, I am deleting my account!
Dear Julia,
We regret that our service and the items did not meet your expectation.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
All of the clothes that I ordered were large and xx large. They are very small and not what I had expected. I have been in contact with rosegal and they were adamant about getting me some satisfaction. I have decided to accept the refund into the wallet and try again. I give them credit for truly wanting me to be satisfied.
I ordered two items. It took 3 months for one of the items to show up and the other never did. The item I did receive was junk and I never received credit for the item I never received. I will never order from them again!
So, after posting this review I received correspondence from Rosengal. They said they are crediting my pay pal account, which sounds great IF I HAD A PAY PAL ACCOUNT - WHICH I DO NOT! So, still never received items and they apparently are keeping my money. I paid by credit card - they should credit my credit card. I tried to respond telling them I do not have pay plan but guess what, can't respond to that ticket now that they closed is because they refunded me? No - they did not. Don't order from this company unless you are making a donation with nothing in return.
Dear Beth,
Thank you for providing your extremely valuable feedback to us.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to suppot@rosegal.com or submit a ticket named "Reply from Sitejabber" here: http://support.rosegal.com/.
Yours sincerely,
Rosegal.com Customer Service
I ordered a shirt for my wife well over a month ago, i have been notified twice that it was being shipped with 2 different tracking numbers. And yet neither of them allow me to track my order. The first email i recieved about a week ago and i paid for the expedited shipping. Still no tracking information and no package.
Dear Dylan,
Thank you for recent comments.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
If any question, please email to suppot@rosegal.com or submit a ticket named "Reply from Sitejabber" here: http://support.rosegal.com/.
Yours sincerely,
Rosegal.com Customer Service
Ordered the asymmetrical, tie front, black "sweater"
What a total piece of crap!
It's NOT a sweater at all... More like the type of material you would see in a Halloween costume from the dollar store!
What a complete waste of money!
This company is a bunch of scam artists!
DONT BUY ANYTHING FROM THEM!
Dear Cass,
Thank you for notifying us of your complaint.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I received my "thing" 4 weeks after I placed the order and I am appalled that the company would consider this to be the same product, as what I believed I was purchasing. The quality and style is of such a low quality I would not even consider sending it back for a refund/credit. I have thrown it in the bin!
They should be ashamed of their so-called customer service, I tried to contact them via their website and it kept throwing me out. I will never be purchasing from them again and I will be sending this complaint further on and making sure that as many people as possible know how bad your company is.
Michelle
Dear Michelle,
We regret that our service and the items did not meet your expectation.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carmen,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service