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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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Horrible service, poor quality of clothes. I ordered items over TWO months ago and still have not received them. Customer service does not respond. Rather, they say they basically have no clue or control where their items are. All the say is, 'it's been shipped'. DO NOT ORDER FROM THEM.
TERRIBLE QUALITY, BADLY UNEVENLY STITCHED AND WILL PROBABLY FALL APART IF I TRY TO WASH IT. NOTHING LIKE ADVERT PHOTOS. ALSO SECOND ITEM ORDERED NEVER ARRIVED. MOST DISAPPOINTED. WISH I HAD READ THE OTHER REVIEWS BEFORE ORDERING... PLEASE ROSEGAL RE-IMBURSE ME AND RESTORE MY FAITH IN HUMAN NATURE. CHARLES ROBERTS.
ROSEGAL HAS REFUNDED PART OF MY PAYMENT FOR ITEM RECEIVED AND I STILL AWAIT THE SECOND ITEM, BUT GIVEN WHAT THE FIRST ITEM WAS LIKE I HONESTLY WONT GET EXCITED IF IT ARRIVES, BUT WILL KEEP YOU POSTED AS TO THE FINAL OUTCOME OF THIS TRANSACTION. C. R.
UPDATE: Rosegal have now fully refunded me for two items I ordered, the first item was really not fit for purpose as mentioned above and the second item never arrived, which was probably for the best. They have acted responsibly to my complaint for which I am grateful however they really need to get their Quality Control sorted out. C. R.
Dear Charles,
We regret that our service and the items did not meet your expectation.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
I ordered three tops - waited weeks, then received two of them. Their sizing is awful - the large is really a small and they substituted one of my large tops for a medium which fits like an extra small. Still waiting on the third top, which I am sure will be too small and cheaply made as the others.
I am afraid to return them for fear I will not get my money back. I'm going to try and sell them at our local consignment shop to perhaps make a few bucks back. Very disappointed with Rosegal. Buyer beware!
Dear Marsha,
Thank you for taking your time to write your review.
Please understand after we receive your order, normally it will take us some time to prepare the items.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@rosegal.com or submit a ticket "Reply from Sitejabber"here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I ordered a dress from rosegal. They ship out the package on 8 of march and arriwe to somewhere on 16 of March, and then nothing happened I dont get the package. I paid for inssurance but at first they do nt want to give a refund, they want that I wait for months, than I wrote a negative review here and ti sitejubber, and they give full refund. The package is lost for sure.
Dear Victoria,
Thank you so much for your important feedback.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosegal account and answer to us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I have been waiting over a month for one shirt, I tried getting in touch with customer service and just couldn't... Do not order from here
Dear Rose,
Thank you for notifying us of your complaint.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket "Reply from Sitejabber" here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I don't know where any of the positive reviews of this website come from: First, the sizing was difficult and cumbersome, and I ended up with an incorrect size. When I attempted to see about returns, the website would not let me submit a help ticket - it just didn't work at all. Then on the second half of my order, the item arrived very late and was poor, cheap quality, not at all what the picture of the item looked like on the site. This was after trying to use the tracking number I paid for - the China Post tracking website is also very cumbersome. The apparent convenience and good price of these things are not worth your time and money! Stay away!
Dear Mackenzie,
Thank you for notifying us about the issue.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosegal.com or submit a ticket "Reply from Sitejabber" here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Having been rather disappointed by Rosegal I must say they resolved the matter very quickly with a full refund and no return of faulty items. Thank you
I ordered 2 swimsuits and thy perfectly fit. I was impressed by the texture and colors!
When does anyone work at your facility? I called day morning evening over night. I get a answering machine stating mail box is full. This is VERY annoying. Please email me at *******@hotmail.com
Dear Tanis,
Thank you for recent comments.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Rosegal has beautiful clothes and accessories for amazing prices!
The sizing is a bit tricky, but if you pay attention to the sizing charts, you should have no problems.
For example, I am usually a medium size for most things, however on Rosegal, I order mostly large and extra large. The sizing charts are pretty accurate.
Plus because most things are made by hand, they are not always exactly as pictured, but from my experience, they are pretty darn close if not exact.
Also, if you do ever encounter any problems, the customer service is very friendly and efficient.
I highly recommend this website to my friends.
I've ordered several times from Rosegal and the experience has been fantastic every time. The items are decent quality at a good price and when I did have an issues customer service acted quickly to resolve it. I'm a customer for life.
I received my order in perfect condition and in time specified I have worn the jewellery I ordered numerous times now and am always complimented on them. I am very happy with service and and feedback I received for one of the items which was not available at the time I am very happy to recommend RoseGal to anyone looking for a bargain and quality product...
After waiting six weeks for my item to arrive I was so disappointed. I ordered it a size larger than I normally wear because I did not know how it would fit and figured I could take it in if needed but it was so much smaller than I ever expected it was a pull over and I could not get both arms in at the same time and sure couldn't get it over my head. It had to be at least 4 sizes smaller than the size said. Yes it was inexpensive but doesn't matter how cheap it is if you can't wear it. Not worth the trouble I know it would take to return it. Just taking my loss as a lesson learned.
Dear Wendy,
Thank you for your important feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
I have followed up your case and our team will solve it for you. Could you please provide us your order number?
If any question, please email to support@rosegal.com or submit a ticket named "Reply from Sitejabber" here: http://support.rosegal.com/.
Yours sincerely,
Rosegal.com Customer Service
I ordered my items early last month and am still waiting.
I was not expecting this delivery time at all but I can see from the comments its common to take two months.
I do understand that you cannot control the post times but I do wish I was given a more realistic date!
Especially as the order wasn't eve processed till a week after placing it!
I am still optimistic I will get my items though just wish the app had more ways to handle the situation.
I also have to say, I have read a ridiculous amount of these and it does seem that Rosegal is fantastic in replying but not in the most "personilized" manor. For example, there is customer who has had the situation resolved yet rosegal responded to it asking for details and how they are waiting on her to get back to them so they can hande the problem, she had already been refunded!
There are alot of angry customers here, it must be so taxing, but c'mon Rosegal!
I love that Rosegal.com has such an extensive range of women's clothing and accessories. The prices are really cheap, and as such you need to expect a corresponding level of quality - items received are often not so perfect as the glossy photos indicate. But for picking up some cute little pieces to brighten up the wardrobe, it's great.
In the UK, I enjoyed using a similar website for buying women's clothing and accessories, so I was very happy to find Rosegal which ships to many countries (specifically, to NZ for me). The delivery generally takes several weeks or more, but again based on price this is fair (free delivery, coming from overseas).
THIS SHOULD BE NO STARS BUT THAT WAS NOT AN OPTION. DO NOT ORDER FROM THIS COMPANY. ALL OF THE NEGATIVE REVIEWS THAT ARE POSTED ARE ACCURATE! SIZING IS A JOKE AND I AM NOT GOING TO TRY TO DINK AROUND SENDING THEM MEASUREMENTS SO I CAN POSSIBLY RECEIVE A CREDIT WITH THE SAME JUNK! A WASTE OF TIME. JUST KNOW YOU ARE WARNED! BEWARE AND RUN, RUN, RUN FAR FAR AWAY!
Dear Jo,
Thank you for your valuable feedback.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosegal.com or submit a ticket named "Reply from Sitejabber" here: http://support.rosegal.com/.
Yours sincerely,
Rosegal.com Customer Service
I ordered product over 2 months ago and still have not heard a word. I have submitted a tracking and have attempted numerous times to get an answer on where my order is with zero success. The customer service numbers connect you to a "Magic Jack" company with a full mail box.
DO NOT ORDER as they will take your money and you will not get your product. I am out 74.00.
Dear Theresa,
Thank you for notifying us of your complaint.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket named "Reply from Sitejabber" here: http://support.rosegal.com/.
Yours sincerely,
Rosegal.com Customer Service
Do not waste your money! You get what you pay for! Absolute rubbish, beyond me how this company is aloud to trade!
Dear Ann,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and will offer a resolution. Could you please provide us your order number or email address registered on our website?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I ordered like 4 items from this company 1 arrived the other 3 items have not arrived, have not left China yet. I hope I get my items. I don't want to be ripped off I have this company like $60.00 for 4 items.
Dear Corinne,
Thank you so much for your important feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
If any question, please email to support@rosegal.com or submit a ticket named "Reply from sitejabber" here: http://support.rosegal.com/.
Yours sincerely,
Rosegal.com Customer Service
I saw a blouse I fell in love with and the price was great. The blouse I received was extremely poor quality. The fabric was extremely cheap and the stitching was shoddy and uneven. Plus, I ordered a 3X, im never larger than a 2X, but I wanted to allow for sizing differentiation and shrinkage, as it was mail order and returning can be a pain. Needless to say, the 3X o lay got over my head. I couldn't get my arms in it. It wasn't even close to the length the photos showed and the right side is longer than the left. Never again! Buyer beware!
Dear Michele,
Thank you for notifying us of your complaint.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear donna,
I want to start by thanking you for notifying us about the issue.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service