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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It's been 20 days and still haven't received it. The tracker said the package reached my area on April 19th and still haven't seen anything? I also got no notification whether or not it even was at my building even if I wasn't here at the moment. If this is expedited shipping I can only imagine was their basic shipping is like. Will I ever get the clothes I purchased?
ORDER PLACE MARCH 29 2016 AND IT ARRIVE APRIL 22 2016. PAID FOR EXPEDITED SHIPPING ON SHIRT THAT ARRIVE LIKE EXPRESS PONY IN 1800 WILD WEST AMERICA. SHIRT I ORDER IN MEN XL, SHIRT SAY XL ON TAG AND MADE IN GERMANY. GERMAN MEN XL IS FITTING LITTLE TINY BABY TIGHT LIKE SAUSAGE. I BUY MARS CAT HE-MAN T-SHIRT ANY OTHER PLACE. MUCH TERRIBLE. SUCH BAD
Dear k,
We regret that our service and the items did not meet your expectation.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
About this issue, We have opened a ticket and replied to you personally. Can you check this and tell us your decision?
If any question, please email to support@rosegal.com.
Yours sincerely,
Rosegal.com Customer Service
The clothes are complete crap. The product you receive is not what is posted on the website. This is a complete scam and I wish I saw these reviews for myself before ordering. What a waste of money
Dear Melanie,
Thank you for taking your time to write your review.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
It took over a month to get the order and of the two pieces I recieved (tops) neither one is even worth using as a dish towel. One shirt is so off on size that I doubt it would fit a childs doll (supposed to be a 3x) and the other is so flimsy I'd be embarrased to even wear it to bed - and again as with the other top - so off in size that my 95 lb niece might - MIGHT - be able to wear it. I will never order another thing from this rip-off company...
Dear Laurie,
We are sorry for your disappointment.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
About this issue, We have opened a ticket and replied to you personally. Can you check this and tell us your decision?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Received my two tops after approximately a month and one fits, but is so sheer, that it is completely see-thru. The other which I ordered in Large, is no bigger than a child's size large. This is cheap, cheap material, and I will donate to the homeless shelter. It would cost me more to return it than it's worth.
After I posted this review, I got a message from Rosegal the next day saying they would refund my money, and two days later, I did get a full refund.
Dear Teresa,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
Wish I had read these reviews prior to ordering. Finally received 1/2 of order - still missing other half. Will not use again:(
Second half of order arrived the day I wrote the original review - one blouse was right size, other one was labeled "XL" but VERY SMALL. After getting in touch with customer service, they did respond quickly and are currently working on refunding cost of mis-sized top. Maybe it is just a matter of finding out how to correspond with them.
Have to give them credit - once got their attention, very responsive.
Dear Jane,
Thank you for taking your time to write your review.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
As shown on the trackimng website the second package has been delivered. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosegal.com.
Yours sincerely,
Rosegal.com Customer Service
My item took about 4 weeks to arrive. I ordered a size larger than I normally take, and when I tried it on I could barely get it over my knees. I read some reviews only after I had placed the order and I reeeeeally regret not doing that beforehand. When I read about return policies, I figured out that it would cost twice as much as the actual item to return, and in general is just a difficult process - not even worth it, so I'm stuck with it. At least I know now to never shop here again.
Dear Julie,
We regret that our service and the items did not meet your expectation.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
We have opened a ticket about this issue and replied to you personally. Can you check this and tell us your decision?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
Placed an order mid-March and still waiting (and not holding my breath) for it to move from original shipping site since 30 March. Thankfully it was not a huge amount... this business is nothing but a sham. And trying to navigate their site is nothing but a runaround...
Dear Debbie,
Thank you for your important feedback.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
My wife had said she knew people who had been happy with this site, so I didn't bother looking up reviews before ordering. I'm glad my order was less than $20, as it looks as though this site is entirely correct. According to their 'detailed tracker', the order was at the Beijing airport in a couple of days. Three weeks later, it's apparently still there. I'm not holding my breath on it ever appearing... and will probably wind up throwing it out, based on the reviews here. If it ever shows.
Dear D,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We regret the inconvenience that your experience has caused you.
Yours sincerely,
Rosegal.com Customer Service
They wasted no time in taking my money and my order took over a month. The sizing is way off. I ordered an XL and it fits like a small. The top hangs nothing like the top in the picture does because it's made out of a stiffer material. It also is not as long as the one in the picture but shorter. Lesson learned as I am stuck with it. They want returns shipped in such a way that the cost isn't worth the return fee... so money in their pockets and merchandise that does me no good in my closet.
Dear Martha,
I want to extend my sincere apologies for the problem you have experienced.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
We have opened a ticket about this issue and replied to you personally. Can you check this and tell us your decision?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Do not be fooled for the beautiful picture.The worst quality I ever seen. All sizes are understated. NIGHTMARE!
Dear Marta,
We regret that our service and the items did not meet your expectation.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your important feedback.
Yours sincerely,
Rosegal.com Customer Service
DON't order from them. Wrong size and never received half my order. I tried to return but screen would freeze and never got to start a return ticket. I tried calling and voice mail was full and they disconnect. TERRIBLE so unhappy I never have dealt with such a crappy business.
Dear Nancy,
Thank you for notifying us of your complaint.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience caused.
Yours sincerely,
Rosegal.com Customer Service
The items look nothing like the pics and the sizing is completely off. I did measure myself and used their size chart but the stuff is way out. Nothing fits and nothing looks as described. It would cost me half the price I paid for the order to post it back and one item is swimwear which I now understand cannot be refunded. I didn't even try it on. I could tell by looking that it wouldn't fit. I really should have looked at these reviews before I ordered. Very disappointing and a total waste of money!
Dear Celia,
Thank you for taking your time to write your review.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
The product is not what it looks like in pics in fact I would dare say they steal pics online to put up but the clothes look NOTHING like the pics. Also its interesting to see Charlize Theron's pic on the page for wigs! What a load of sh**. Stuff is cheap here and expect the quality to match! Sizes are not compatible with North American standards. Plus the clothes are shipped from China expect it to take 2 months! Ridiculous!
Dear Elaine,
Thank you for your message.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Could you please offer us the order number as we did not find it on our website?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
I bought 2 dresses to start. I was very please that I have ordered another 3 and excitedly waiting their arrival. Very impressed with how quickly they arrived and the quality of the dresses. One very happy customer
First and foremost... sizing and quality is a very (extremely) poor level. As of a few weeks ago (when checking a very long overdue order) I did not view the same order pics posted... HMMM... what a joke. I will be posting this to your future (poorly informed) shoppers... Good thing I have a sewing machine. I can use this scap material for craft projects!
For any potential purchasers. I am 5"7,127 lb... have purchased Lg... you figure it out...
Dear Kelli,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and will offer you a resolution. Could you please offer us the order number as we did not find it on our website?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Ordered 2 items which were apparently shipped at the same time, only received one item, have yet to receive the other item, and no information from the company as to where it is. I ordered a larger size than usual and it still is too small. I guess it's true if it looks to good to be true than it isn't. This website should be banned.
After the company read this review they refunded me.
Dear Bonnie,
Thank you for your message.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We have opened a ticket about this issue and replied to you personally. Can you check this and tell us your decision?
If any question, please email to support@rosegal.com.
Yours sincerely,
Rosegal.com Customer Service
Do not order from Rosegal. Take my advice. The clothes may look beautiful in the pictures but when you receive them they are crap quality! I had to throw Everything except from one top and I payed 170 dollars for everything. I didn't even bother to return it because this is a scam site and I wouldn't even expect to be refunded.:-(
Dear ida,
Thank you for taking your time to write your review.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Could you please give us the order number and we will provide a solution for you?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Where to start?!
First of all, the page says that shipping is free, but as soon as you place your order, you are obliged to pay for a fee.
As you pick your items, it mentions right below how long the shipping takes, but as you place your order, the shipping takes as long as you the fee you pick to pay.
My order was placed on the 4th of April to be delivered 7 business days later, but it didn't get delivered 7 business days later. On the tracking page it said my shipment was delayed due to terrorist attacks in Europe (?)
One of the items I had ordered wasn't even shipped a week later, but I only found out it was out of stock and I had to pick something else, after I contacted their customer service.
After many 18 days following up and complaining, I finally got my order delivered.
I was really excited about the items I had ordered to take them on my holiday next week until I opened the package and saw the joke they have sent to me - because I can't call these things clothes. A child can make better finishes.
Everything is as horrible as I could possibly describe.
- Stitcehs coming off,
- sleeves roughly cut with scissors in different directions
- The fabric is the cheapest one can get
I'm very disappointed!
I really didn't expect my money to be spent on these horrible things.
I really would like to get reimbursed.
I do not recommend Rosegal at all! It can't get any worse than this! Stay away!
Dear Paula,
We regret that our service and the items did not meet your expectation.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
The site may show beautiful quality clothes, but what arrives is a different story not to mention the sizing is way off. (A large might fit an 8 year old) i was so excited to take these pieces on vacation with me, but even if they had fit I doubt the stitching and fabric would hold more than 5 minutes. I can't believe this company is able to operate internationally!
Dear Allison,
Thank you for your message.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
We have opened a ticket about this issue and replied to you personally. Can you check this and tell us your decision?
If any question, please email to support@rosegal.com.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kriz,
Thank you for notifying us of your complaint.
The precise shipping time can also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service