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Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
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It took ages to receive the items, They are NOT like the photo's. One size does NOT fit all (and I am a size 10 AUS, so a small-med)
And it is impossible to return. Their site says to submit a ticket. But when you try and submit a ticket, it logs you out and says it cannot find the page. So it is literally impossible to return your shonky items. Thank God I only spent $35, but it's $35 I will apparently never get back because of their dishonest practises
I ordered 3 long sleeves, so we can give our dad a special gift, but you delivered only one. We spend a lot for that. Its from my little brothers savings. Damn... your really disappoint people... you know what... this has to stop... ill file a complain... and ill surely see you in court...
Dear Rk,
Thank you for notifying us of your complaint.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
Your case has been taken cared of by our support team. Could you please refer to your ticket?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I had purchase an item back in September last year, when I did not receive the item, I sent a inquiry late October, again in November and also mid December, it has now been 8 months and still no package. I have used this site before but will never ever use them again, I would strongly advise everyone to stay away from them.
Dear Tracy,
I want to start by apologizing unreservedly to you for what has happened.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
Nothing but a scam. None of the 6 things I have ordered have arrived. The money is long gone out of my account. There is no making sense of order tracking numbers or shipping information. SCAM. DON'T DO IT... EVER!
Dear Cindy,
Thank you for taking your time to write your review.
The precise shipping time can also be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
It's unfortunate companies can get by with this. Had I known this was a China based company I would have thought twice before ordering. It's true that it took many weeks to receive the top that I ordered. It smells so musty that even though it didn't fit I had to wash it to get the odor out of my house and then it still smells terrible. Even with that, if it had fit and actually looked like the cute picture I wouldn't be writing this review! It wouldn't even fit my granddaughter, it is so small. I've lived in the Far East and know that they aren't ignorant of American sizing, this is an "I can get by with it" attitude. They are probably going to make a lot of money before folks quit ordering. Unfortunately, now I'm hesitant to order from any unknown company! Any positive reviews must be from the company itself.
Dear Denise,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
The quality is crap. The sizes are off. I bought 4 items and only one was the right size. One one item the sweater was the right size in the body but the sleeves were so skinny only a 4 year old would be able to fit. The size was xxl. Save yourself some major disapointment and DO NOT buy from here!
Dear Teresa,
Thank you for taking your time to write your review.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
I ordered AND PAID for 3 dresses only received two! Terrible quality too small not cotton as stated, loose threads, THEY don't sit probably unable to wear!, I tried to send a complaint and request for refund but they ask for an order number which i was never given so therefore unable TO PROCEED they need to contact ME! Not happy...
Dear caitlin,
We regret the inconvenience that your experience has caused you.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket?
Thank you very much for your collaboration.
Yours sincerely,
Rosegal.com Customer Service
If only I would have read the reviews before ordering, I would still have my money! Ordered Jan. 10 2016, until now 1 disappointing skirt arrived, only suitable to clean the floor. Waiting for all my other items, Get trackingnumbers and that's it. It was my first and last experience with Rosegal!
Dear ingrid,
We regret that our service and the items did not meet your expectation.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Could you please tell us your order number or the registered email on our website? We will surely help you.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
I spent over $300 on clothing... i am lucky if one item fits sizing on this website is so wrong :( very disappointed and the quality of these products are of a very low standard... to say im disappointed is an understatement...
Dear Denise,
Thank you for your message.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
About this issue, We have opened a ticket and replied to you personally. Can you check this and tell us your decision?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
Many people write about their bad experience shopping in this store, I want to share my impressions: absolutely all the shopping (and them at me in the store 4) I was satisfied, I hope that the site will continue to please the good products with nice prices!
I ordered three items, 2 were shipped and they did not fit. Rosegal did credit my account for these items. The third item arrived today and though the body fit, it was wayyyy too small in the arms. So, I am hoping that they will credit my account for this item as well. I had to wait a long time for these items and it was very disappointing. I do like that they contacted me and apologized and gave me my money back though, that was really good.
Dear Brenda,
I want to extend my sincere apologies for the problems you have experienced.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
About this issue, We have opened a ticket and replied to you personally. Can you check this and tell us your decision?
Thank you very much for your understanding.
Yours sincerely,
Rosegal.com Customer Service
Your sizing is all wrong really disappointment cant find an address to return the products. Bad after sales service,,,,, save yourself time and money and dont shop with this company its not worth the risk
Dear sharon,
Thank you for notifying us of your complaint.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Do not buy at Rosegal, ticket submission does NOT work and the phone number listed for help does not work either. I need to exchange my product for a bigger size since no returns are accepted without a huge hassel. I ordered an XL as well and it fit like a small-medium.
Dear mel,
Thank you for taking your time to write your review.
We offer the detailed measurement chart for each item, therefore customers need to check the size chart before placing orders.
Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us?
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
HUGE DISAPPOINTMENT! I regret not searching the reviews before wasting my money! I ordered two shirts and received them Today. Unfortunately both shirts are Way too small, and its pathetic because I made sure to order TWO sizes larger than what I normally wear. This choice was made based on their so called "sizing chart". This company's idea of a 3XL is obviously misconstrued and completely Wrong! The shirt I have on today, which i bought in person at a store, is a 1XL (my typical size) and it is Larger than Rosegals so called "3XL". And worst of all I won't even bother trying to return or get my money back seeing as this company is very slow moving and makes it very difficult to return items that you buy online and can't return unless they're in "original packaging" which they no longer are seeing as i had to Try Them On. Quit while you are already behind Rosegal!
Dear NiNi,
Thank you for notifying us of your complaint.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
Your case has been taken cared of by our support team. Could you please refer to your ticket?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I placed an order for the first time (a bit skeptical) and wish I would have read the ratings. I order (3) items and paid for expedited shipping, which I believe was an extra 8 bucks. Two of my items arrived about six weeks later and never received the third, now it has been about two months and paid through PayPal. I also sent an email, in which I never received a response, questioning what their definition of expedited shipping method was. I think these Items came via Rowboat across the Pacific Ocean. DO NOT ORDER ANYTHING FROM THEM. You do get what you pay for which was seriously crap, that I thought was a good deal. Really? I am not even going to attempt to try and return and am still wondering where my third item is. I am not sure if there is any recourse through PayPal, this place is a SCAM. I guess it is worthy a try for everyone else out there... maybe other customers will not get burned. I am so pissed off at the quality, the "so called" expedited shipping and missing my third item (which is probably not worth a crap either!
Dear Honore,
We are sorry about the situation.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
About this issue, We have opened a ticket and replied to you personally. Can you check this and tell us your decision?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I paid for a shirt ive never received but was charged for a necklace and dress I never ordered or received. No customer service support, pissed.
Dear brooke,
Thank you for taking your time to write your review.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Could you please message us your order number or the registered email on our website? We will surely help you.
If any question, please email to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index.
Yours sincerely,
Rosegal.com Customer Service
Rose Gal is a scam! I ordered 4 dresses in March and no one is able to help my find my order only that I should go to the post office! The post office told me that the order number cant be tract. I have lost a lot of money and is very upset! They should be shut down!
Dear Heleen,
Thank you for your message.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
About this issue, We have opened a ticket and replied to you personally. Can you check this and tell us your decision?
We are sorry for the frustration this has caused you.
Yours sincerely,
Rosegal.com Customer Service
Rapid Response and completion and retrieval of lost shipment
I am amazed at the site. Price and quality at a height. I advise everyone to
No question. Their clothing is crap. Shoddy material and shoddy sewing. Nothing like the pictures they obviously use from reputable sites. Their website is consumer unfriendly. Not worth the little money I paid for them. Unwearable clothing. I threw them away, not worth the shipping to return. Rosegal is a scam as far as I'm concerned.
Unlike legitimate businesses, they will not give you personal help and will never give you a name to contact personally to deal with discrepancies. Not worth the 80% off. The clothes aren't even worth that much.
Dear Michele,
We regret that our service and the items did not meet your expectation.
Your case has been taken cared of by our support team. Could you please refer to your ticket?
Thank you for your support and patience.
Yours sincerely,
Rosegal.com Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kate,
Thank you for recent comments.
Rosegal offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service