Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I recently ordered an item, and paid priority shipping so I could have it before Halloween. However, a week has gone by and it has not even shipped. Come to find out, it is on back order. No one even bothered to notify me of that. This business is a joke.
Great clothes, we loved everything we bought. Very timely shipping delivery. Very prompt communication from them and excellent customer service. 5 stars! Order#ZZ**************
Being plus sized, it's hard to find cute clothes at an affordable price. Between the awesome reviews from other shoppers, the sizing chart and measurements to help choose the right size, and the model photos, it's super easy to find something that will flatter my shape and fit perfectly. I am so happy with all my purchases from Rosegal, and everything got to me within 14 days of ordering.
Ich bin total zufrieden und begeistert! Die Passform, Verarbeitung und Qualität entspricht meinen Vorstellungen.
Ein wirklich tolles Oberteil, dass viele Blicke auf sich zieht.
Eine tolle Passform und gute Qualität. Bin sehr zufrieden.
Passt lt. Masstabelle perfekt!
As a plus size woman its hard to find cute, trendy clothes. Rosegal has lots of cute styles for me to choose from. Its very affordable and kind of like the clothes you may find at a Ross or Burlington. Just be sure to verify the measurements in the descriptions. My items arrived very quickly. I have seen other reviews about people complain about the time it took to get their items but I didn't have this issue. Overall, great experience.
Love the site, I can always find things I would not find in store and I love that around holiday time, they have a genre for. That theme
Everything I Have purchased from this company has been great I love all their clothes, purchased several again can't wait for them to come back in
On August 30, I ordered 2 shirts and a dress and they arrived very quickly and looked even more amazing in person. The fit was perfect. Forget Walmart and all the others, Rosegal is my clothing store.
The clothes are bad quality, very thin and see through and sketchy stitching. It's been three weeks since I placed my order and one of my items still hasn't shipped even though it said it was in stock. When I contacted them about it they said to wait another 4-8 business days. I seriously wish I wouldn't have bothered with this place. I will probably never wear the clothes I did get because they are so cheap looking. Total waste of money.
Dear Megan，
Thank you for your feedback.
For the quality issue:
All of our items follow strict quality checks and we always aim for our items to meet our customer's satisfaction.
For the size issue:
We are so sorry to hear that you have been experiencing sizing issues.
We do our very best to provide pretty accurate measurements in the size chart under product information.
For the shipping issue:
ROSEGAL items have varying processing times displayed on the web page.
Due to stock availability and warehouse locations, sometimes we have to spill your order and ship it separately.
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Thanks for your patience.
Best regards
ROSEGAL Customer Service
I placed an order with this company, the money was taken out immediately upon placing the order. 3-5 business days after payment received my order would be shipped. I waited 2 weeks before inquiring why I have not received even a tracking number from them. They told me the dress I ordered was out of stock... it would have been nice to know that when I placed my order! I would not have ordered it! They told me to wait another 7-15 days for it to come back in stock. I still have not received.
Dear Vesta，
Thank you for your important feedback.
For the stock issue, while we strive to provide the most accurate and timely information, availability may keep changing due to the high demand.
We will aim at improving this in the near future.
We have offered you a solution via the ticket center.
Could you please kindly check it?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service
I love Rosegal because it's a site where I find clothes that fit me. I am French and in France we do not find a lot of "nice" clothes in large size. I have ordered several times on Rosegal and have never been disappointed. Delivery in 8/10 days. It is true that sometimes there are threads that protrude, but simply cut them with a chisel ;)
The order came quickly and everything was absolutely beautiful! I was always seeing the ads on Facebook so I gave them a try... make sure you check the size charts and remember that these are made over seas... might want to pick a size up if you like to wear loose clothes.
Ordered a Jacket XL it is more like an L size, Chinese sizes, ordered also an L sweater they sent a smaller version and looks nothing like the picture:(
Some items are false advertisement. The Company who delivered my Ordered charged and additional $25.00 to leave the product at home claiming the Chinese company didn't pay the shipping in full.
I will never order clothing online ever again.
Dear Ana,
Thank you for your review.
We are so sorry to hear that you have been experiencing sizing issues.
We do our very best to provide pretty accurate measurements in the size chart under product information.
We have sent you a personal message regarding your issue in our ticket system.
Please kindly log into your account to check this and reply to us.
Thanks for your understanding.
Best regards，
ROSEGAL Customer Service
Sizes range. Im normally a 2x but they fit like a large. Their clothes are very cute, but I have yet to find something that fits me. I love how they ship then, all folded neatly in zipclose packaging. The materials are cheap, I've received at least 10 shirts. You guess none fit. I even bought the largest size they have. Don't get its that look super cute with cut outs along the sleeves. They don't cut the shirts out right and they do not fit. Our of everything I've purchased from rosegal. Leggings. 2 pairs the only thing that fit.
I love the selection of plus size clothes on this site- especially since they're so stylish! Also when I had an issue with my order I got fast responses from support. I will definitely be buying from this site again!
I ordered a gift for my sister and it arrived a lot sooner than i personally expected and looked exactly as advertised. My sister loved it.
Their sizing is getting better. Good quality clothes, although not really on trend. Amazing and fast customer service for any issues.
Everything is always great, love that you have large sizes, great styles and colors your holidays items are wonderful
Ordered Halloween sofa covers on September 12. Expedited shipping 4-8 days. September 20 they can't find my order, then when they do, choose to tiptoe that the second cover hasn't shipped and tell me the first one won't arrive until September 27. I'm persistent, they tell me it's now out of stock. But I should wait 2 more weeks for new ones to arrive (so they can be shipped). Or I should select another item. Well it can no longer be a matching set and they think it's acceptable to just mismatch them. I wouldn't even get them until likely AFTER Halloween. And the tracking info they sent me on the first cover... blank. I cancelled my order. No chance no how I will ever use this site again. Order and pay for seasonal items... they don't even bother to call or email to say we no longer have it. I had to waste an hour with customer service repeating (on messenger) every question I had AFTER my items should've already been in my possession, To be told we can't help you. Mismatch likely only have half through the holiday or receive them after the holiday is already over. Even though I bought/ paid for them while they were still in stock. Then they refunded me $15 of the $50 it cost. I'd post but it shows too much
Dear Beth,
Thank you for your review.
We apologize for what you have experienced.
Stock and availability shown on our site is for your reference only.
While we strive to provide the most accurate and timely information, availability may keep changing due to the high demand.
We will aim at improving this in the near future.
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us?
Thanks for your patience and understanding.
Best regards
ROSEGAL Customer Service
Orders are processed and shipped quickly. Items are as advertised. Customer Service is prompt and polite.
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Madeleine ，
Thank you for your review.
We sincerely apologize for what you have experienced. Stock and availability shown on this site are for your reference only. While we strive to provide the most accurate and timely stock and availability information, information may become out of date and may change between the time you added an item to your cart and the time your order is received.
We will aim at improving it in the near future.
Our team has reviewed your case and send you a message in the ticket.
Could you please kindly reply us? Once again we apologize for the inconvenience and we are looking forward to hearing from you soon.
Best regards，
ROSEGAL Customer Service