Personalization MallReviews 528

I was excited to get this item as a Father's Day gift for my husband with pictures of him and our son. During the "preview" at check-out, I changed some pictures which apparently didn't save and I ended up with duplicate pictures on my cube. Don't make changes during the "preview" section. Customer Service was only willing to offer 30% off if I ordered another one, which is what they offer all customers who are unhappy with their product - this doesn't even cover shipping (which is quite expensive - even if you don't need it rushed). It would've been nice if a little compassion/customer courtesy would've been extended. The product would have been great if the correct pictures had been used. I'm more frustrated with the company as a whole and have decided to go elsewhere for future photo/personalized purchases.

I ordered a gift for Valentine's day and selected (and paid extra) the option that would be "guaranteed delivery by Valentine's Day!" This order was placed over 1 week before Valentine's day, also.

The gift did NOT arrive on time, and when I contacted the company about it, there was not even an apology for missing the delivery date. Instead, the representative just blamed the delay on "adverse weather conditions." The UPS site had never indicated a delivery delay (which they usually do) due to adverse weather conditions.

I mean, I understand that adverse weather conditions happen, but come on, the delivery destination was in San Francisco Bay Area. On their website, they claim that if the guaranteed date was missed, they would fully refund the shipping/handling fees. HOWEVER, the person I talked to only was willing to offer me a PARTIAL refund for my delivery fee!

Still haven't received the shipment yet, so no comment on the quality of their merchandise.

I am very upset. I ordered a product and was guaranteed that it would be here by a specific date. After a week or so of no updates, I called and was told that my product, coincidentally, would be shipping that day. The NEXT day I get an email that my product had shipped. I tracked my package and it showed that my package sat and was not picked up for 15 HOURS. Now my package will arrive a day after I need it. Too late to give as a gift. I will not be ordering from this company ever again.

I've ordered several items from Personalization Mall. I ordered 2 wine glasses that fit whole bottles of wine, and written a personal message on them. They arrived exactly how I had asked. I ordered a candle with a personal message for mothers day, and it came like we made it. One downfall about the candle was it kind of looked like something I could have made myself just not as perfect, so that was a bit of a bummer to know I spent money on it. But it still came out nicely. I know I ordered something else but I really can't remember. And just recently, I was looking around for thoughtful Christmas gifts for friends and family and thought of Personalization Mall. I found something cute and thoughtful for a friend of mine: a coffee mug with a cute cartoon photo of a cat on it with the option for a personal message written on the cup. I thought it was just adorable so I ordered one with my own message written on it and as it was shown in the preview, it looked great. It was also pretty cheap considering it was personalized. The price of the other gifts I had received through this site have been reasonable as well. I think the candle was $15 plus $4 shipping, and the wine glasses total were $55 with $5 shipping. I always to standard shipping, but I normally received the items in a reasonable amount of time. Usually 4-5 days, which isn't bad at all.
Overall, I think Personalization Mall is a great site to find gifts for family and friends that are more thoughtful than buying them clothes, electronics or plain jewelry. I'll definitely continue to use Personalization Mall for following events to come.

I ordered two photo inserts and the case that accompanies it. The picture quality on the photo inserts were terrible. All my pictures on the product were blurry. The pictures that I uploaded were nice and crisp. One rep even agreed that the pictures that I uploaded looked crisp and the pictures that I sent of the product looked blurry. I was told someone would look into it. No return call. I called them again, they told me I could pay to ship it back and then I would receive store credit. For more poor quality products?!? No, thanks.

This was my first and will be my only experience with Personalization Mall.

I also wrote two 1-star reviews for each one of the photo inserts I purchased, and they didn't post either of them... They said it take 24-48 hours before the review would post and it's been 6 days, weird..

AWFUL! Soooo sad that the "With Love" was printed "WIth Love" on our Christmas cards as the script choice on the computer looked like a cursive "i" not an "I". When I called to ask if they could "make it right" since on the computer screen was not correct representation and the "rep" told me I should have read over the word again! I WILL NEVER USE OR RECOMMEND PERSONALIZATION MALL TO ANYONE! Shame on you for yelling at me! I am the customer who is part of the reason you even have a job!

Some my exact same order got put in twice. I don't recall doing this or why I would ever do this. No one there thought to let me know something had gone wrong. Called for help they said no sorry it's "personalized no refunds" Completely rude to me on the phone and could care less about my problem now that they have an extra 200 bucks from me. What a waste! WILL NEVER USE THEM AGAIN! Even a simple sorry would have been nice but nope, just rudeness. Brutal!

I am a one time only customer. This place will try to pass off repaired and damaged products. I ordered 4 items and one was a mirrored glass jewelry box. It was supposed to be a Mother's Day gift for my daughter's godmother. The glass was cracked (or the backing off the glass piece so gave a broken/black look) and the box handle was soldered on crooked. The metal on the box was very dull & discolored and had almost some sort of film? On it that wouldn't come off. Customer service was 1st great and said it shouldn't have been shipped with the quality it was. They rushed me another one so I'd have it on time. When I received that one, I instantly noticed that a small section on the side of the box had been soldered. Of course there was the same discoloration on the metal, but the soldering bothered me most. I paid for a new item but received one that had been repaired/fixed and passed off to me. Customer service told me to send pictures again and that I'd get a call back Saturday to discuss options. The gift was supposed to be given the following day on Mother's Day. I didn't receive any call, only an email Monday stating that a refund was issued. No apology or explanation. Awful...

Personalization Mall uses the devious tactic of personalizing even defective products and then refusing returns or refunds because it has been "personalized."

The black marble bookends I received looked NOTHING like the preview picture. They had splashes of some white liquid substance permanently defacing the fronts of both; one blob in the middle of the "C" initial so it looked like a sloppy "O."

Customer service said "Those are natural imperfections found in marble" -- They are teardrop shaped splashes/splatters, NOT veins and striations that naturally occur in marble.

One phone call and numerous emails to them resulted in rote and cut and paste replies saying basically: "You own it. We have NO responsibility."

So now I am out cost of the bookends plus shipping and 'surcharge,' plus the $15 to send them back to the company: Almost $80 and I have NOTHING!

Check Epinions for true ratings, because Personalization Mall does not post negative comments they receive.

It took 6 days to prepare my order for shipping! Wow, it is first experience in my life to wait for order being shipped so long, usually it happens next business day. Their web site estimated delivery by Dec 24, but it turned out to be Dec 29, which means my friends got present far beyond Christmas. No information on their web site on how extremely long it takes them to prepare regular order, and it sounded like my order would be for sure delivered by Christmas.