Personalization Mall

PLEASE NOTE: THIS COMPANY HAS A 1.51 STAR RATING (OUT OF 5 STARS) ON THE BETTER BUSINESS BUREAU WEBSITE. THIS IS FOR LEGITIMATE REASONS.

I ordered 4 Christmas stockings for my twins' first Christmas on 12/4. The stockings arrived on 12/10 and looked like they were made by people without supervision or guidance. The names were placed at haphazard locations on each of the stockings (so they do not look uniform at all when placed on the mantle). My son's name is completely crooked (they started the lettering at.25 inches and it ended at 1.25 inches). My name was placed on the stocking at 1.375 inches below the seam, while my daughter's name was placed at.375 inches below the seam. Finally my husband's name was placed at.75 inches below the seam. See the proof for yourself--the pictures are worth more than my words. I sent pictures of the defects to their Customer Service department on 12/12 and the response I received on 12/13 (after I called to follow up) was as follows:

"This has been reviewed by our Quality Assurance Team and they have determined the item was made according to the design parameters created by our Design Department.

We suggest to take the stocking and open the cuff up and adjust the cuff material. The cuff at the top of the stocking needs to be aligned so the name gets centered. You may have to lay a book or something heavy on the stocking to make the creases on the side lay flat."

Now I ask you? What does the cuff have to do with the positioning of the letters on the body of the stocking? I took a picture of all the cuffs lined up and surprise, surprise... the letters were still crooked and misaligned.

If this is their standard of design, do yourself a HUGE favor and find another company to do business with--one who truly values their customers and honors their published word.

They do not stand behind their products
They screw up your order honestly
And it is your loss