Personalization Mall

I have read some of the reviews on this site and I am having the same issues that they have all stated. I placed an order that was supposed to have shipped out on Dec. 2. well 21 days later and nothing. I have emailed and sometimes I get a robot like response. I ordered 4 keepsake ornaments for my pastor's wife, her sisters and her mom for the loss of grandfather and father. It is almost Christmas and still nothing. Fell like I have been ripped off. I sent them an email saying I was going to contact the BBB and Attorney General. They blocked me being able to check the status of my order. I wrote a review and then I could check it again. The up dated shipping says it arrived in STL on Dec. 16 at 4:46 am and departed from Des Moines Iowa on Dec. 16 at 4:51 am. really... Dec. 20 says " in transit, arriving late" and that is the last update. I sent an email this morning and it says don't expect a reply for a few days be cause of lots of emails coming in. So I am out over $50 and still have nothing to show for it. My order number is ******* Personalized Mall, in case you care. The least they could do is apologize and reship. Feel like I have been had. Very sad... this was supposed to be a very special gift.

Horrible. I wish I saw these reviews before I ordered. I ordered a large wine glass for my sister in law and it came in broken. They only wrapped the stem of the glass. When I originally called they were kind and said they would overnight me a new one. When it hadn't arrived and I called they told me they don't work on the weekend and I would get it Tuesday. Not knowing what to do because I needed it that day I simply asked who to contact if I needed a refund. The woman on the phone told me to refuse the shipment when if came. Next thing I know I am getting an email that they cancelled my shipment. When I contacted them to findout why they said it was becase "i said I would refuse the shipment". I never said and that if i want a new one i need to reorder it and that I couldn't recieve the sams sale price. I will never order from them again. And I hope you dont either. If i could give no stars I would have.

I picked out two tree ornaments for XMas gifts, and because it was 12/19, and needed for a party the night of the 23rd, paid over $15 bucks for 2 DAY EXPRESS SHIPPING. I called Friday morning (day 3) to check the status and they told me two day shipping does not mean you get it in two days. It means that after they take as much time as they want to make it, THEN they will two day ship it.

The gifts arrived very late that night, hours after I left for the party & the company would not even apologize let alone refund anything.

Sticking with Amazon. This company is terrible and I feel scammed. NEVER AGAIN.

I sent an order in and wanted to add to the order before it was shipped out and was told I was not allowed to. I already spent $35 on expedited shipping. This company's customer service sucks.

Ordered a memorial ornament of my grand-baby; they sent the item, however, it was flawed! It had a blurry spot on two letters. And when I notified them of this, their response was for me to send them a pic of it so they could "review" it. Such an unbelievable response! My heart was broken when I saw this ornament and then they want me to go to extra bother (on my part) so they can "determine" IF they want to do the right thing! Well, it's already too late for them to do the right thing! They shouldn't have sent me such an item! Too many people attempting to get away with shoddy business these days! BEWARE! DON'T BOTHER DOING BUSINESS WITH THESE PEOPLE-THEY'LL BREAK YOUR HEART!

Ordered a personalized towel with pictures. Towel itself is horrible quality, pictures were awful & real small. Not satisfied at all with the quality.

Does anyone know a way to stop this company from sending me hundreds of emails every day? I really can't stand it

Here's a company that offers a variety of items and they specialize in PERSONALIZATION. The irony of this is that they are a company that offers NO, ZERO, personalization to their customers! None. You can email, no response. Call, no human being OR worse - you're told the wait time is 2 HOURS. Seriously? 2 hours? They give you a tracking number that doesn't take you to the place where you can actually see what's happening. So, you take the time to key in the ridiculously long number only to learn that it shipped and it's in transit. For two weeks? My gosh, I could have driven it myself and gotten it there in a 1/4 of the time and it's half way across the United States! Serious? To add insult to injury when you email them they want you to prove you're not a robot by checking off a collection of silly boxes. Totally absurd. DO NOT GET ANYTHING FROM THESE ROBOTS. There are too many other choices in this world to settle for this kind of commerce abuse. Sign me, Once bitten, twice - shy. At least. Oh, this is hilarious - before I submit this I have to certify that these birds didn't offer me any incentive or payment from them to write this review. Oh my gosh. This takes the cake.

I ordered a very special blanket... each grandchilds name in a different color. The problem... the ink bled into the white blanket.
I talked to Pat, I talked to Keisha. Not helpful AT ALL! It is MY PROBLEM they said. It is suppose to have a " rainbow effect". BULL SH_T! It is NOT suppose to run. Neither would allow my to speak to a customer service supervisor. I am now stuck with a tacky blanket with NO hope of getting one that is made correctly. THE WORST CUSTOMER " SERVICE"( what a joke) on the planet!

This is the worst customer service I have experienced in a very long time. They advertised guarantee delivery for Christmas, apparently there is fine print you have to search for in Faqs or clicking on certain icons on their page. Well, I did not search for the fine print and believed what the advertisement said as it did not indicate any qualifiers or limitations. I have ordered from them at Christmas fir years and have not been mislead - thats why I trusted them. Well, it did not arrive for Christmas. I called the company on Christmas Eve. She actually said - "of over a million customers how come I am the only one" No offers or compensation. "I apologise if you did not understand" Not taking any responsibility. You should place qualifiers on a guarantee that is easily seen. I was a loyal returning customer. This is how you treat a loyal customer. Never again. I have spent a lot of money this company. Never again. Integrity and honesty is impt to me. They should have offered me something as a repair attempt to the misunderstanding. Not good business.