Personalization Mall

Ordered an item 14 days prior to Mother's Day. In fairness, there was a banner over the item that initially said it was not available for delivery before Mother's Day, however... There was another banner with a coupon code that said if I used the code I'd be guaranteed free shipping before Mother's Day. So, I decided to proceed with the order. After I entered the code, guess what? It said I was guaranteed to have it before Mother's Day! I went ahead with the order, and the confirmation message popped up again. Strangely, about an hour later someone actually called me on the phone and said they needed to verify my billing address (weird because it was ON THE ORDER). She casually asked me if I had noticed that the item was not eligible to be received prior to Mother's Day. I told her I didn't understand, because after entering the code it said otherwise. She said I probably didn't see all the disclaimers because I ordered it using my iPhone! Later I emailed and even sent a screen shot of the confirmation page I saw after ordering, but got the same response.

I told them to go ahead with the order... The little pendant I ordered was really sweet, and I'm hoping it will look as good as in the picture. I'll just get to have an awkward moment on Mother's Day when I get to tell her "your gift is on the way!"

I placed an order for Christmas delivery and spoke to an extremely rude customer service rep who said I saw no such thing as guaranteed delivery charge and I actually went back online to place an order to get to the shipping section and it indeed says for an extra shipping charge I can have my item DELIVERED by Dec 24.2nd customer service rep said even though it says that, my particular item takes longer. Well then why was it offered when I placed my particular item? The first rep would not let me speak to a supervisor because my issue didn't warrant a supervisor call. And wouldn't even let me cancel my order since the information was misleading. Why would I pay extra shipping if I wasn't receiving my item for Christmas? Awful, I will NEVER order from them again.

I was really worried once i ordered this because only after i ordered did i check the reviews, and this is a gift for my close friends anniversary. But i continued on and hoped for the best... andni don't regret it! They loved the gift and it came exactly as it was previewed to me on the website. Im so happy it worked out and came just in time. It arrived 12 days from the day i ordered which isnt bad at all especially for a customized item. I think other reviewers need to understand that once an item is shipped its not in their control. Im glad that the shipping worked well for me though, great tracking and it came when it said it would. Im really happy with this. Just so we're clear this is also a big gift (custom large i think queen sized blanket) so im surprised of all things this came perfect. Overall Im pleased with shipping, the product, and the website. So worth the money they are really happy with the gift. Also in the picture it may look distorted but thats because its placed on a pool table for the picture... so not completely flat. But it looks amazing. For reference i put what the preview was on the site just to show it came just like i had created it.

Absolute worst customer service. Personalizationmall.com made per their words "an honest mistake" by placing the incorrect shipping labels on our and another dissatisfied customers package. I was told they would reissue my order and I would likely receive my order hopefully by Christmas eve which is obviously not acceptable. To spend that kind of money and be told I will have to wait an additional 6 days at minimum is simply unacceptable. My order was placed in early December and was said to be delivered Dec 15th (8 days later). I asked to speak to the representative's supervisor and she stated she did not have one. After further questioning her story changed to her supervisors are all taking phone calls ultimately her story was her supervisors are all in meetings. I requested a refund as I have no use for Christmas decorations long after I need them which was denied. The personalizationall.com representative stated, "well you only ordered a tree skirt, towels, and some labels; what is the issue?" I would look into a more reputable company to place your personalized gift order.

I order from personalization mall almost every Christmas to get gifts for my kids teachers, my coworkers, second cousins, etc. The gifts are affordable and personalized, but they are not the highest quality. They aren't the lowest quality either, just sort of middle of the road. My only real complaint about personalization mall is one Christmas I ordered $150 in gifts and they never came. I contacted personalization mall two days before Christmas. They were prompt in their reply. They couldn't find it. They apologized and refunded the whole order and said if it ever showed up I could keep it free of charge. They handled it well but I was still left scrambling to get gifts two days before Christmas. The package did end up showing up in March. I saved all the gifts for the next Christmas, so it worked out well for me. I recommend this site for affordable personalized items. However, if it's really important or time sensitive, I would recommend spending the extra money and using a more reliable site, like Shutterfly.

I ordered several items for Christmas in mid November. It was mid December and I had not received the items. I tracked the package and the package was delivered to the wrong location. It was 3 days before Christmas and I called PersonalizationMall to advise them of the situation and how devastating this experience is tending to be. They remade the order and next day delivered. I received order on Christmas Eve. WOW I was completed amazed at the turnaround and the customer service. THANK YOU THANK YOU THANK YOU!

I ordered a white fleece blanket, with multicolor names on it. The blanket arrived with the different colors of the names bled onto the white blanket. I sent an email to the company, no response, so I called them. I was told to send a photo and they would review it. The service department emailed me back, with the response, that I made a mistake while ordering the blanket and goes to production immediately, therefore nothing can be done. I did not make a mistake, the colors ran onto the white blanket. Then I called and they said I should of noticed that, when I ordered it from the photo online. Very misleading, you can't tell it is tie dyed from the photo, nor does it say it will come looking this way. So basically I'm stuck with a $52.00 blanket, that looks like I paid $10.00. Very disappointed in the quality and Personalizationmall lack of customer service to make this right. Will never order from them again or recommend them to anyone. Wished I would of read the reviews before I ordered.

Had a bad experience with Customer service. Received a gift with a misspelled word. Even though the catalog image was spelled correctly, when it was ordered the person who bought it for us as a gift accidentally misspelled the word MARSHMALLOW spelling as MARSHMELLOW so they put the misspelled word on the sign! I guess their quality control people aren't very good spellers either! And the best their CUSTOMER SERVICE would do it let us replace it for 50% off. Certainly won't order anything from them!:-(

I've ordered several items from Personalization Mall. I ordered 2 wine glasses that fit whole bottles of wine, and written a personal message on them. They arrived exactly how I had asked. I ordered a candle with a personal message for mothers day, and it came like we made it. One downfall about the candle was it kind of looked like something I could have made myself just not as perfect, so that was a bit of a bummer to know I spent money on it. But it still came out nicely. I know I ordered something else but I really can't remember. And just recently, I was looking around for thoughtful Christmas gifts for friends and family and thought of Personalization Mall. I found something cute and thoughtful for a friend of mine: a coffee mug with a cute cartoon photo of a cat on it with the option for a personal message written on the cup. I thought it was just adorable so I ordered one with my own message written on it and as it was shown in the preview, it looked great. It was also pretty cheap considering it was personalized. The price of the other gifts I had received through this site have been reasonable as well. I think the candle was $15 plus $4 shipping, and the wine glasses total were $55 with $5 shipping. I always to standard shipping, but I normally received the items in a reasonable amount of time. Usually 4-5 days, which isn't bad at all.
Overall, I think Personalization Mall is a great site to find gifts for family and friends that are more thoughtful than buying them clothes, electronics or plain jewelry. I'll definitely continue to use Personalization Mall for following events to come.

I bought some homeware for my friends and I was able to personalize it with their photos and names. That is really a great gift to give.

I ordered a photo name collage frame for my friends new daughter. I customized it with the options they had and i was so excited! Then I was wondering, "I know almost nothing about this website". So I went looking for reviews, and they were all awful! I was so scared I wasted my money. I got an email 3 days after I had ordered my frame saying it had shipped. From then on I tracked it everyday with UPS. Thankfully, 3 days later I got it. It absolutely beautiful! Maybe I just lucky. But I love it and it will be a great gift. Although the name that I had cut out into it, is just cut out into some type of cardboard? Not the best but not the ugliest either. As long as the front view looks good. I would love to order again, but I am skeptic with how many bad reviews this place got in so many places. But I just wanted to say my 1st product was just fine for anyone thinking about getting what I ordered. As for the size, I'm not sure if it depends on how many letters. But mine with 8 letters could fit perfectly above a twin size bed matress.