I placed an order on December 1. I was sent an email saying it had been shipped. It is now December 17 and I have not received my order. I have called and left messages and emailed them with absolutely NO response from them. When I check the tracking number, they say they have no such package. Of course my credit card has been changed and the credit card bill HAS arrived!
COSTUMER SERVICE is a JOKE! Will definitely contact BBB!
In November, I ordered Christmas gifts from them. Paid for shipping. They used Pitney Bowes for shipping and PB delivered it to USPS service December 2nd. Still sitting at USPS facility for 20 days now, and PM does nothing.
Hello, Tamara. Can you please provide your order number so that we can assist you further?
Ordered an expensive 3 section canvas. Their site enhanced it so much it looked fake and the colors were wrong. They wouldn't do anything about it. Would NOT order a photo item from them again.
Was notified that the item was shipped. Week later UPS info still not updated. Contacted them on website and no response. Owned by 800flowers so I get it now. Two horrible companies.
Paid extra to receive item in 3 days. It's been over a week and my item is barely "in transit". I was promised a refund by 2 reps but the 3rd refused to give it nor even show any form of courtesy whatsoever. DONT WASTE YOUR TIME OR MONEY
I ordered a pillow with a specialized name and jpg (provided by the company). This thing was delivered and is a flat pancake pillow. Not only that but the Iron-On is so clearly outlined with dirt I will NOT be giving this as the gift intended.
Shipping was great-as planned but of course now it came when I have very little time for a new gift.
DO NOT USE THIS COMPANY OR HAVE AN EXPECTATION OF QUALITY!
I purchased 2 items for my mother's birthday. I ordered on a tuesday and paid $20 delivery to get it in 2 days. It was friday and i didn't receive anything. One week later and still I don't have the present in my hands. PERSONALIZATIONMALL.COM SUCKS IN EVERY FREAKING LEVEL. I AM NEVER EVER EVER PURCHASING FROM THIS SITE AGAIN AND TELLING EVERY1 I KNOW TO NOT BUY FROM THERE. DONT WASTE YOUR MONEY ON THIS PIECE OF JUNK PLACE THAT WILL CHARGE YOU SO MUCH SHIPPING FOR NOTHING. AS SOON AS I GET MY PACKAGE I'M RETURNING AND GETTING IT BACK. THE ANGER THAT IVE BEEN THROUGH IS NOT WORTH IT.
I ordered a frame for a gift to my niece who had just had her baby. The frame arrived in tact, but did not have the correct information on it. Instead of 19' or 19 inches repeating, it said 19 over and over. It just doesn't make sense. Their response when I ask if it can be redone, was 'you approved it' 'we clearly ask online before you submit'. Ok, you might have clearly asked... but it wasn't clear the way it was laid out online as to whether or not the word inches was needed. Besides, it's clearly a frame for an infant that has birth specific information. If a live person would be approving this before it hits the production line, it would be helpful, because this would not have happened. I clearly meant 19 INCHES! But after you sign off online, it's a signed deal! There's no calling immediately after to ask them to make corrections... they don't care. Whatever happened to quality assurance? Just glad there are other places to order personalized items from... I need more from customer service than some robot on 'Live Chat' who obviously has no personal skills.
One size fits all, if your a basketball and want a bunch of space for germs to enter because of all the gaps. Death Trap. Bought a large adult and it was made for a bear or lions face.
I ordered a custom memorial afghan for my girlfriend for Christmas. I placed my order December 3rd. They guaranteed delivery by Christmas if I placed my order by December 5th. I did not get it by Christmas. I called customer service December 28th to inquire. They said it was being filled by an outside warehouse and didn't have much info on its whereabouts. I placed 4 more calls days apart and never got any shipping or tracking info. They continued to apologize and said they were waiting for a response from the warehouse. I never heard back from anyone. I did not receive my package until January 18th. That's almost a month after their guarentee! This was exactly 2 days after I called to request a refund. Amazing how they found my order once I wanted my money back! I will never order from them again
AWFUL! Soooo sad that the "With Love" was printed "WIth Love" on our Christmas cards as the script choice on the computer looked like a cursive "i" not an "I". When I called to ask if they could "make it right" since on the computer screen was not correct representation and the "rep" told me I should have read over the word again! I WILL NEVER USE OR RECOMMEND PERSONALIZATION MALL TO ANYONE! Shame on you for yelling at me! I am the customer who is part of the reason you even have a job!
Navy mat bleached to lavender in 3 months - they would not exchange and customer service said they didn't care if they received a bad review - they wouldn't exchange or refund after 30 days
Received item in less than 5 days via regular Fedex. I am impressed with the quality and it arrived
In a nice black box. Recommend them and will buy again in the future!
Spoke to someone about an order I placed they told me it did not go through so I tried to order it again. I got 2 of everything I ordered and was charged $500. Called today and spoke with Mary Jo who was rude af. DO NOT ORDER FROM THIS COMPANY THEY RIP YOU OFF. Stay away and go somewhere better. Hey Mary Jo go fk yourself $#*!.
Their items seem enticing because you can personalize them and create a custom gift for your giftee; however, the quality of their items are very poor. I will not order from them again.
I ordered my package on November 5. Today is November 25 and it still hasn't come. The tracking number stopped giving me updates on November 16th: very disappointing
Hi Lana, we are sincerely sorry to hear of this issue with your delivery. Please respond with your order number and I would be happy to look into this for you.
I bought a $103 oak whiskey barrel as a gift. It leaks all over. They won't take it back because it is past 30 days since I purchased it. They should guarantee their products!
Their customer services SUCKS!
I ordered a gift and paid for it to arrive on Valentine's Day
I called ahead when I noticed the order status statement say it will be delivered on or before VDay. The customer service Rep was very rude and she hung up on me.
I tried to explain to her I understood their delivery statement of "could be delivered on or b4"but that was not posted in at check out.
At check out the BOLD STATEMENT IN RED TEXT READ: If you want this delivered ON Valentine's Day select Standard shipping which I did and paid an additional $8.99 for.
I called back and requested to speak to a Manager. I was transferred to the Manager's voice mail, I lefty a message for her to call me me back. I haven't heard anything since my call to them on 2-10-2017. Of course my surprise effect was ruined, delivery was on 2-13-2017
First time shopping at this site, highly unlikely I will shop here again nor refer anyone to it.
I've ordered from Personalization Mall many times, and have been very satisfied EVERY time! I put a wrong last name on a gift, so I called them to change it and they quickly resolved the issue before the item was personalized. I will continue to give them 5 star rating and great reviews as long as they continue the GREAT CUSTOMER SERVICE. I definitely will refer others to PersonalizationMall.com
Workers are not paying attention what they are doing. I ordered a christmas stoking and they sent me a santa hat ordered from another person with a wrong personalization. Horrible!
Overview
Personalization Mall has a rating of 2 stars from 528 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Personalization Mall most frequently mention customer service, tracking number and christmas gifts. Personalization Mall ranks 145th among Promotional Products sites.
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- Burr Ridge, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Wilda. Thanks for reaching out and bringing this to our attention, we apologize for the delay to your order and our response via phone/email. I can definitely understand how frustrating is to not receive expedient service. If you wouldn't mind responding to the private message we just sent you with your order number, we would love to help investigate your concerns further.