We live across town in Ypsilanti Township and were just having one of those " running sorta behind days". We've NEVER been late for any other appointments with Pet Smart in the past. I called ahead, letting them know we'd be 15 minutes behind. Although, it was 10 minutes longer, pass their so called grace period. Upon arrival, we were told they could not groom our (23 lb.) Dog because we were late! Kimberly, acted like she didn't care at all that we were displeased! My dog has come home with burn marks from the razor, bleeding toenails from too short nail clips, itchy from not rinsing the shampoo out good....But we showed patience, giving Pet Smart a chance to remedy their inadequacies. Where is Pet Smarts patience toward Loyal Customers who may be running slightly behind on a particular day?? DEFINATELY WILL NOT use them ever for Boarding my dog or Grooming him again!