2-21-19. ordered on 2-10 and paid the $13 for guranteed delivery by Valentine's Day. On Valentine's Day called and the order was nowhere close. Said it would be there tomorrow. Called on 15th, and again was told it would be there the next day for sure. Saturday 16th came and went. I called on 16th and they said that they weren't sure when it would be there. It arrived on Tuesday the 19th. Stay away !!!!
I got the Guaranteed delivery on Valentine's Day and nope, the product's gonna arrive tomorrow by end of day. The shipping itself was like $10. I tried contacting them about this for at least a partial refund on the expedited shipping or at least an explanation about the late delivery but no response. Haha hahahahahahaha
I have shopped at this company for 10+ years always been satisfied, always had good product. They have absolutely gone downhill with in the last couple years their product is OK now but their customer service sucks! I had a gift that was from my kids to their dad for Christmas they cropped out my daughters eyes and refused to do anything about it. I have contacted customer service and multiple reps and managers they all say it's exactly what I approved but it's not! The cropped down further. That was a gift from my kids. So upset right now. They will not refund me or send a proper replacement without me paying $20 for overnight shipping in time for Xmas.
Ordered my Christmas ornament on cyber Monday thinking it would be here within two weeks, or so the tracker said. On 12/14 I called and asked about the status of my package and the women told me it would be here by Monday the 17th. Monday comes and still nothing. I call on Wednesday and the customer service lady says it is in New York (I'm in Hawaii btw) and that she would express ship one and it would be here in two days. Two minutes after the phone call I get an email that says my order has been cancelled and I'm getting a refund. RIDICULOUS
I recently ordered a custom welcome mat for a friend and their site does not function properly with PAYPAL and it ordered the same $55 mat twice. They said there is "nothing that can be done" and I'm basically stuck with 2 mats at over $100. I will NEVER order from this company again. Worst customer service ever. Offered no solution. BUYERS BEWARE!!!!!
I ordered a double plaque for a Christmas present. The second I received it, I contacted them so I could return it. The quality was absolutely terrible. Their "team" said I approved it before they printed it. Of course I did, because the preview didn't look like the junk I received. It was blurry and color quality was extremely lacking.
If I could give less than one star I would! I ordered a Personalized fleece blanket. It looks like a rag, puckered edges, personalization is off center, backing shows through the front. I think they make up the reviews because I don't see my one star review. They refuse refund as it is personalized but they put it on a defective blanket!! Update: Just received another email from them telling me to mail the product back to them at my expense and then "Upon receipt we will notify you with our findings and resolution." So I'm supposed to spend more money to mail the defective product back with no guarantee of a refund. I shop a lot online and I rarely return items but this is a gift and I am too embarrassed to even give it. I'm spreading the word to as many venues as I can to not buy from this company.
i have ordered several things from this company and would have recommended it to any one until now!! I ordered a wood plank with my parents picture on it for x mas and it has major over spray of stain right through the middle of their faces and moms eye is gauged out.. looks horrible and they refuse to replace!!!!! Its going in the garbage and i have to buy a new gift SUCKS!!! Cause they wanted a matching one like the one me and my husband had for their mantel!! NOT HAPPY!!!!
I ordered a magnetic wall bottle opener and the words I requested were exactly where I wanted them, and it only took three days to ship! It looks very nice and durable overall and will make for an incredible Christmas gift. Thanks PersonalizationMall for doing such a good job.
DO NOT ORDER FROM THIS COMPANY! I ordered one of the custom cutting boards (the man, the meat, etc.) and the print on the left side of the picture of the animal at the bottom was larger than on the right side. After reading their guarantee (sounding all sweet and nice), I called the company and that customer service girl was NOT nice at all. They had me send in pictures, and then denied my claim, saying that it is supposed to be like that in order to get the words to fit and O is bigger than the letter T, blah, blah. So, it looks completely off balance. Why didn't they just shrink the writing on the left to match, so it wouldn't look so lop sided? I left a bad review on their website, still waiting to see if they "change it" or not post it. I get the impression they only post the good reviews.
Update: I wrote a neg. rew and they still haven't posted, its been a month now.
I called when ordering the product and was given a date of delivery, still not here. I have called 3 times, one of which I was hung up on. The 2 calls I managed to complete were both contradicting information....Poor Training, Bad Info, Poor Customer Service.
My husband sent a gift to me while overseas, gift never came. They tried to tell me it was because the address was incorrect or because I wasn't there. (it is a PO box, and plenty of other things from the states arrived!) Plus after a month of no show my husband changed the address, but it never came. Now 3 months later I am home having to call and figure it out. They will give no refund, or discount, but claim they will ship it again and it will be here within a few weeks. right!
I ordered "So In Love" as a gift for my sister, the picture on line was so nice but when I received it I was so disappointed. It was cheaply made and looks like crap. Needless to say nothing I want to give as a gift and as it was already personalized and this piece of junk meets their standards I cannot return it. DO NOT BUY FORM THIS COMPANY, over priced crap.
I ordered "the day we said I do" keepsake. Since it's personalized, of course it can't be returned. I guess from the beginning it was my fault for only looking at the picture and not the dimensions. The item was sooooo small, like a paperweight. I should have known, since they didn't show the item next to anything, like they do with some other things. I, of course cannot get my money back since it was personalized. when you reach out to them via chat, they give you a link to their policy. Very disappointed. When I complained about the shipping, because I wanted it in a couple of days and the fee was 13.50 they also stated that I agreed to that as well. I guess I'm getting spoiled by Amazon Prime.
We ordered 2 outdoor door mats on 07/07/18 with the longitude and latitude for our town 32 deg 24 N 80 deg 86 W. We never received an email confirmation . Mats arrived on 07/14 with
-80.858421. The mats are thin rubber with a felt top.They are indoor mats.
We emailed and called and were told that the coordinates were what we had sent them. The order was matched on 07/09 by a O. Oyetunde, was the order filled oversees, was there a translation problem?
The customer service rep said it was our mistake and we would have to reorder and repay, no returns accepted. I asked to speak to the manager, initially she refused but put me through to a voicemail, sounded like an overseas call center, no return call yet. We have disputed the charge, hopefully Personalization Mall . Com management will do the right thing and refund Chase the $42.00
I just received my shipment of 6 beer mugs for our 50th wedding anniversary The box was packed very well and there was absolutely no damage to the mugs They were very nicely engraved and were extremely well constructed They were better than I imagined
this company has terrible customer service they dont trust there customers.....
order a keychain and it never arrived when i contacted them they say check by neighbors then the open investigation for 20 bucks
I order a gift for Fathers Day and take the priority mail so guaranteed that will receive it before Fathers Day and didnt received it Im so disappointed I will never order again in here....
I received an blanket with personal embroidery as a gift which was nice. I ordered one for someone and it was a mess you couldnt make out what it said at sll. I called customer service and sent pictures of both and did not offer any help.
to my surprise they called me and said that they would refund one of the charges! they also said they were both charged on PayPal which I know I entered my charge card info so not sure what really happened. Just Happy to receive a call and a REFUND. Thank you!
they do not want to refund ... I ordered 2 items and the first time the processing did not complete and I tried to use PayPal so I waited over an hour as it stated not to leave this page So because it didn't complete --- I did not go through with accepted PayPal but They processed the order and I had no way of knowing so I ordered again and paid with CC. I left for my vacation and when I came back there were 2 boxes waiting for me at home! I called and they said there was nothing they could do about it. Finally I will get a store credit if I pay to ship it back. I will not be ordering from them again. I would advise others to go somewhere else
On 5/21/18, I spoke with "Patty" who was rude, kept interrupting me when I tried to speak, insulted me by talking tome like I was a child who could not add and figure out dates on a calendar. I - very clearly - informed her that I was incredibly displeased with them, and her response was "There is nothing I can do". Well now, there is quite a lot I c an do - like NEVER shop with them again, and leave negative reviews warning everyone else of the same!
Tip for consumers: Find another comp\any to do business with!
DO NOT ORDER FROM THIS PLACE. Came across this website to buy a gift for Mothers Day, because I noticed that they offered "GUARANTEED BY MOTHERS DAY SHIPPING", so I went ahead and purchased this shipping. My order was supposed to be in the Friday before Mothers Day. Friday rolled around, and I had no package. I contacted the company, who made ME (THE CUSTOMER) call FedEx to track it down. I called FedEx and they said sorry we received an empty package, you'll have to contact the shipper! UNBELIEVABLE. Therefore, I contacted the company back and all they said is they'd refund it unless I wanted them to make another one, but it wouldn't be here until next week ( the week after MOTHERS DAY). WHY offer this "guaranteed service" if you're not going to live up to it. There are many, many other personalization websites to order gifts from so I HIGHLY recommend to avoid this place at all costs. I had to scramble last minute to find another Mothers Day gift and it was nothing but stressful. Unprofessional employee that I had to deal with as well. I asked to be contacted by the manager Monday, and the days almost over and I still haven't got a call back.
This company is absolutely terrible! They do NOT ship all of your items and when they don't, they refuse to take full responsibility for it. They mess up customized items and then give you the run around so they don't have to replace the item or refund your money. Their customer service is horrendous!!!! I was hung up on and no one ever responds to emails sent to their support line. Stay away from this company. Spend your money with a company who appreciates their customers.
Their workmanship, their guarantee, and "their word" are all worthless. If you still choose to order something "personalized," you'd better send the recipient a magnifying glass to go along with it.
You aren't actually allowed to create "personalized" gifts as they choose weather your personal life is appropriate for the gift. Apparently, only "G" rated items are acceptable... sorry adults with a sense of humor. Shop elsewhere.
Customer Questions & Answers
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They won't fix it. I called customer service and they pretty much said to bad. Also they may make you a new one but charge you 50% and the shipping charge.
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