Personalization Mall

Was shocked to see a large, ugly bubble in the middle of the crystal ice bucket I'd ordered for my best friend's silver anniversary. Not only was it unsightly, the glass was missing on the inside of the bubble. Making the wall extremely thin and vulnerable to breakage. Their "customer service" claimed the defect was just a "subtle marking inherent to glass products". Nothing "subtle" about this eyesore! I cannot give the personalized gift to my friend and have basically wasted $75. Would never buy from them again!

Reading other reviews, I consider myself lucky I did not have to deal with the customer service. However, I am not less disappointed.
Personalized cell phone valet was meant to be a present for my son's birthday. Not only that it got stalled on export customs (presumably due to a word 'Cell') so it came almost a moth after being ordered, but the inscription piece was 3/4 peeled off when I just opened the parcel.
I did not expect this to be exclusive quality, but neither an expensive, worthless stuff.

Horrible customer service. Their website lies. It's not a fast turn around. Could take weeks to send out and when you inquire, they say soon because they have no clue. I regret using this company. Don't use this company, look and buy elsewhere. You will be grateful you did.

Beware of doing business with this company. They have a customer service department that could not care less about their customers. You'll probably be fine as long as there is not a problem with your order, but if you do run into a snag - you're on your own to try to fix it! They seem to have a "sorry, too bad" policy when something goes wrong.

I ordered a plaque which was supposed to arrive in plenty of time for Xmas... it never showed up, I never received a tracking number, no one ever replied to any emails, and customer service promised 3 times they would call me and let me know when the product would arrive. Not 1 phone call. I was told everyone else is normally satisfied to have their shipping refunded..., apparently no one ever gets anything from this site on time. I will never order from them again.

I ordered two of these boxes for my sons. One came back with a visible bar code, and the other arrived with fuzzy font. I spoke with two customer service reps who were both very friendly and apologetic; however, they are not the ones making the decisions for this company. I received word that they would replace the one with the barcode but that the other one was fuzzy probably due to "lint". I found it insulting that someone would think I can't tell the difference between lint and a fuzzy font. As a result, I mailed both back. When I presented the postal worker with my box, she rolled her eyes, and said, "Oh... I know THAT company!" Evidently a lot of these packages have come across her mail desk, and now I know why. Now I am stuck with $80 in store credit that I can't imagine using/wasting here. Please. If you are looking for something special for someone, RUN, don't walk somewhere else, anywhere else! I would love to include images, but they contain personal information.

Do not use this company! The quality is $#*!!

I bought several item as Christmas gifts and the quality was so horrible that I had to buy replacement gifts!

1. The blankets are so cheaply made…thin to the point of see through

2. The cutting boards had zero top coat and splinted wood…talk about bacteria uGH

3. The wooden signs are not wood…. They are so thin and cheep! The hinges broke immediately

It's a scam because everything is personalized there is no refunds! Don't make the mistake I did! This company should be out of business

A total waste of money

I have ordered a gift to my cousin, there was some technical problems on their website so in my first 2 attempts, the order did not went through, when re-directed from paypal to their website, my shopping cart went empty, with no item to complete the order.

Imagine how shocked I was to find out later that I have placed duplicate orders! Called customer service immediately (less than 36 hours after placing the order), the woman was unsympathetic, she insisted that there's no problem on their website and refused to give me a refund for the item, so I ended up paying for the duplicate orders!

Can't believe they actually ask a customer to pay for their website error! I will never shop with them again!

We purchased a personalized runner... BEWARE... you cannot walk on the material used as it attracts every spec and is ground in immediately in addition to the material to knot up. No amount of cleaning or brushing improves this horrible material used as a RUNNER! I emailed customer service at Personalization Mall and received a response from Christopher M... returns are only accepted if there was a mistake in the personalization! Their RUNNERS are only made to be hung on the wall! Huge disappointment and waste of money as this was a gift. I was forced to give one star. Would not let me choose zero.

I ordered one of their memorial clocks for a friend for her birthday. I ordered with plenty of time only to get a blurry heart shaped blob. I emailed and they asked for photo proof which I obliged. I was informed they agreed it was not up to standard and they were going to ship a new one out. A week later I got an email that another was on its way and would be here the following week. Now a full 10 days past my friends birthday. It finally arrived with a cracked clock face! I emailed and asked for a refund but got no reply. DO NOT use this website for anything that has to do with a precious memory of someone. They will ruin it and your gift. AVOID AVOID AVOID!

Do your self a favor and never order anything from this website. First off, the quality is absolutely horrendous. Second thing is their customer service is some of the worst I have ever experienced in my life. Completely incompetent and untrained employees that are rude to customers and hang up on people like it's their job. You can tell that no one that works for this organization is a true professional.
This business is guaranteed to mess up your order in some way and find a way to not take any blame for it or find any type of corrective action/resolution. Do yourself a favor and find another company that offers a similar service because there are plenty of them out there and you will be happy that you went with anyone other than personalizationmall.com

This was meant for an elderly crippled woman who lost her dog and wanted a memorial grave they said they couldn't reduce the picture or at least centered it! This cost 26.00! Rip off they refused to remake it. So im stuck with it. Shame on this company and their lie to guarantee satisfaction

I have ordered several items and received several gifts from personalization mall. They all came out exactly as expected! I recommended this site to a friend who made a blanket with pictures, and wasn't very satisfied. Photo gifts are a bit more difficult when ordering online. I have found shipping a bit longer around the holidays, but nothing significant. I will definitely order again, this site is my "go-to" for gifts!