• Personalization Mall

Personalization Mall

Overview

Personalization Mall has a rating of 2.7 stars from 522 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Personalization Mall most frequently mention customer service, tracking number, and christmas gifts problems. Personalization Mall ranks 37th among Promotional Products sites.

  • Service
    138
  • Value
    134
  • Shipping
    139
  • Returns
    84
  • Quality
    122

This company does not typically respond to reviews

Positive reviews (last 12 months): 31.4%
Positive
11
Neutral
1
Negative
23
141
See all photos

What reviewers want you to know

Positive highlights

  • Have ordered from Personalization Mall several times and love their products.

Critical highlights

  • Customer service didn't care one bit about their mistake and left me screwed.
  • As of 12/27, still no package and no delivery date.
How would you rate Personalization Mall?
Top Positive Review

“Beautiful Wind Chime”

Janine T.
2/24/24

I bought my neighbors a wind chime from Personalization Mall, it was well made, and absolutely gorgeous! They recently had to put their dog to sleep and this was the perfect gift! Thank you so much!

Top Critical Review

“Overpriced. Rip-off shipping rates!”

Michael B.
12/9/23

They charged me $25.00 to ship a 12x16x2 box that weighed 3 pounds! They said it was "heavy" so they had to charge more. Their ads state 20% off "site-wide" with coupon, but since almost everything is "on sale" they coupon doesn't really work! I'll never order from them again and wouldn't have ordered this time but needed it for a special occasion. In my opinion - total rip off.

Reviews (522)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (215) personalization mall (68) delivery date (12)
Thumbnail of user michael.b2
2 reviews
1 helpful vote
December 9th, 2023

They charged me $25.00 to ship a 12x16x2 box that weighed 3 pounds! They said it was "heavy" so they had to charge more. Their ads state 20% off "site-wide" with coupon, but since almost everything is "on sale" they coupon doesn't really work! I'll never order from them again and wouldn't have ordered this time but needed it for a special occasion. In my opinion - total rip off.

Tip for consumers:
I routinely ship 40 pounds boxes for less than this company charged me to ship a 3 pound box!

Products used:
Bought a plaque.

Service
Value
Shipping
Quality
Thumbnail of user jeand886
1 review
0 helpful votes
December 26th, 2023

Ordered custom books for my grandchild with a guarantee delivery before Christmas. Did not recieve and I reach out to the company no less than 7 times to inquire why they were not shipped. Never did get an answer. Company ruined Christmas! If I could give 0 stars I would.

Service
Value
Shipping
Quality
Thumbnail of user hollyb765
1 review
0 helpful votes
December 22nd, 2023

If I could give zero stars I would! Ordered 14x14 pillow. Absolutely worst "pillow"! The image was okay, the actual pillow - um NO! It's not even 1/2 inch thick…. That's not a pillow! More like a mouse pad. NOT worth the $42 I paid

HEED THE WARNING and Stay clear of the "pillow"!

Image is pillow after opened, as it says shipped "vacuum packed".

Products used:
Pillow

Value
Shipping
Quality
Thumbnail of user brandyc154
1 review
0 helpful votes
October 23rd, 2021

I ordered a customized photo frame. The print looked terrible (registration was off) and the frame itself was cracked when it arrived. I emailed, got a quick response, submitted a photo and the replacement frame was shipped two days later. The replacement frame looked a million times better. Pleased with customer service but clearly the quality is inconsistent.

Tip for consumers:
Quality is inconsistent.

Products used:
Picture frame

Service
Value
Shipping
Returns
Quality
Thumbnail of user personalizationm
Personalization M. – Personalization Mall Rep

Thanks for sharing your honest feedback Brandy. We strive to delivery quality products in a timely fashion. When things go wrong we look to go the extra mile and make things right for our customers.

Thumbnail of user janinet86
1 review
0 helpful votes
February 24th, 2024

I bought my neighbors a wind chime from Personalization Mall, it was well made, and absolutely gorgeous! They recently had to put their dog to sleep and this was the perfect gift! Thank you so much!

Products used:
Wind chime

Service
Value
Shipping
Quality
Thumbnail of user janiceb1341
1 review
1 helpful vote
December 15th, 2023

Had ornaments made for my grandkids and you can't read the personalization on them. You think they would call and explain to you about the print. My grandsons are not taking the passing of their grandfather well and I only would like to have them replaced and they wouldn't do it. That's why they only have a 1.9 rating.

Tip for consumers:
Not customer friendly

Products used:
Non. Have to see if I could cover up the personalization

Service
Value
Shipping
Returns
Quality
Thumbnail of user sujewmojo
1 review
0 helpful votes
January 6th, 2024

I ordered two personalized blankets with photos. Each one came out amazing and was delivered earlier than expected. Price was also great. I will continue to order from this wonderful company

Tip for consumers:
Excellent quality and price

Products used:
Too personalized photo fleece blankets

Service
Value
Shipping
Quality
Thumbnail of user joanies34
2 reviews
3 helpful votes
October 10th, 2023

I ordered two items at the same time - one custom made cutting board and cheese chalk sticks. The custom made cutting board came in a smashed box, but it was on time. The cutting board was just sitting in the box, not even bubble wrapped. The chalk sticks (not custom designed) arrived four days late in a smashed up package (allegedly via FEDEX) was was not delivered by a FEDEX driver, and the customer service folks didn't give a crap! The offered to refund my "expedited" shipping charges, but I have yet to even see that happen. Then when I told them I don't have a use for the chalk sticks because the wedding has come and gone, they told me to ship them back (I would have to pay for that return) for a refund.

Just a sketchy situation and I'm sooo disappointed. Clearly, they no longer care about how their products look, are packed and are shipped. What a shame.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nataliapar75
1 review
2 helpful votes
November 12th, 2023

Horrible company! After paying expedited shipping, item arrived after the wedding and they were to decorate the event tables and they refused to refund me! Don't buy from this shady company!

Products used:
None !!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user maril61
1 review
3 helpful votes
March 12th, 2023

Ordered a portfolio for my son that's attending college with his name on the portfolio. The wording/ writing on the portfolio was very big.i Contacted CS: this has been reviewed by our Quality Assurance Team and they have determined the item was made according to the design parameters created by our Design Department. The preview on their site is much smaller then what I received. Im very very disappointed! I would love to attach a photo however I don't want to expose my son information.

Thumbnail of user ida.spector
1 review
0 helpful votes
December 24th, 2023

Searched all over for the perfect mug to say "Thank You" to a professional colleague. Was so excited to find this classy one that allowed me to not only personalize the name and profession but the message, as well as have it arrive by Christmas. I ended up purchasing four of them and they all loved them. Personalization Mall stands in a category of its own far above any other company for personalized gifts in quality and customer service. I have used them for years with confidence and pride in their products. This mug was a another hit! Thank you once again PM!

Tip for consumers:
This company is in a category of its own for classy products and excellence in service with fast shipping. Never diappointed!!

Products used:
All sorts of personalized products from mugs, to ornaments to stuffed animals animals and Santa hats!!

Value
Thumbnail of user en.ponderet
1 review
3 helpful votes
October 19th, 2023

Terrible customer service and authorization practices. I've placed previous orders using my maiden name on my debit card and my married name on the billing address, and never had an issue with an order processing. Then I placed an order with my spouse's card, in which I am an authorized user on with the bank. I used the same billing address and being an authorized user, I used my first name. My spouse and I share the same last name, so I obviously never thought there would be an issue with the transaction. Of course there wasn't an issue on my banks end, because I am authorized user and the billing address is correct, but Personalizationmall put my order on hold. I can understand flagging an order with a different last name, but not an order that has the same last name and multiple personalized items showing the same last name as both seen on the billing address and card used. There was even a wedding picture bought with our last names on it. I cancelled the order because the authorization process was insane and unprofessional. They wanted to speak to my spouse directly, (as if they had any way of verifying that it was my spouse speaking on the PHONE) and asked them to call their department to verify the purchase. I even told the customer service representative that I am an authorized user and can verify the card numbers, but was denied this. Having had no previous issues with orders made with completely different last names, I was appalled at this blatantly idiotic policy. My spouse had to take time out of their work day to give this company a call and verify the purchase. Instead, I told them to cancel because I am never going to give this company my business again. It should not be this difficult to place an order and their department should be more concerned with differing last names on orders above all things. This is also concerning to me for those in the LGBT community who may be dead-named!

Products used:
Cancelled the order

Service
Shipping
Thumbnail of user taniar115
1 review
1 helpful vote
May 31st, 2022

I saw that they offered exedited shipping so I ordered a customized banner for my daughter's graduation party. I paid for next day shipping and the item didn't arrive until 5 days later. They would only refund my shipping. I wouldn't recommend this site. Go to local walmart photo center instead. Email said it'd be in on Friday. Just arrived today (Tues).

Tip for consumers:
Go to local walmart photo center instead

Products used:
Yard banner

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicab3606
1 review
0 helpful votes
January 8th, 2024

The girls loved these and can use them every time they miss their family! Great quality too! They washed and used them right away

Thumbnail of user jaselove2914
1 review
3 helpful votes
November 28th, 2023

My grandmother passed away I found a beautiful picture of my mother and her I wanted to get a blanket with both of them on there and I thought it would be an amazing gift for the holidays for her and when I got it it was blurry the picture was not centered so I contacted customer service they sent me an email I had to email the people and they told me they were not going to give me a refund or fix my product that I was dissatisfied with they told me that I can buy another product and they would get me discount wanted my mom to have a good good hearted gift that she could hold to her heart but instead I got a blanket that is blurry and not centered I'm extremely unhappy

Tip for consumers:
They did not want to help me fix the problem they told me that I can buy a new product and only get a discount but they were not going to take the blanket back and fix it or give me a refund

Products used:
Picture on blanket

Service
Value
Shipping
Returns
Quality
Thumbnail of user vt83
1 review
1 helpful vote
March 17th, 2023

Ordered two yoga mats (one for my self, another as a gift) and they both smell so terrible that after a week of airing it out - i cant even stand next to it. Tried contacting customer service - their response was "sorry you feel that way" and they hung up. STAY AWAY from this terrible business. If I could give it less than one star - i would!

Tip for consumers:
DO NOT BUY THEIR PRODUCTS. Scammers!

Products used:
Yoga Mat

Service
Value
Shipping
Returns
Quality
Thumbnail of user rita.tortorelli
1 review
2 helpful votes
October 2nd, 2023

I've ordered products from them before and was satisfied with the quality, but do not order the lumbar pillow. The picture was blurry and colors were off, even though the pic I sent had a high resolution. Also, the pillow was so flat, I don't know how they call it a lumbar pillow as it had absolutely no support. I contacted them for a refund, and was asked to send pics, which I did, but no reply.

Thumbnail of user luciera
13 reviews
30 helpful votes
March 22nd, 2024

I bought some homeware for my friends and I was able to personalize it with their photos and names. That is really a great gift to give.

Thumbnail of user vp91
1 review
3 helpful votes
April 8th, 2022
Verified purchase

I purchased the "Large Print Bible" from personalization mall because I am 80 and needed something with larger print and easier to read. Well this writing was similar to newspaper print. Nowhere near "Large". Likely an 8-10 pt font. I just purchased a 16.5 pt font bible from amazon for less $$. AND Personalization Mall will only give me a credit and not my money back although I am sending the item back in original packaging only 4 days after receiving it. Deceptive practices for senior citizens.

Service
Value
Shipping
Returns
Quality
Thumbnail of user estal
1 review
0 helpful votes
November 16th, 2023

I have been sending our in-laws, these photo ornaments of their grandkids for many years, and they absolutely love them! They have six grandkids, and it's always a labor of love to find good pictures. But once I find the pictures, they make great gifts!

Products used:
Christmas photo ornament

Thumbnail of user mcguiremp33
1 review
0 helpful votes
April 5th, 2023

I ordered a basket, outfit, and pillow for my grandson last Friday. I paid faster shipping because I wanted those before Saturday for Easter. I placed my order and the items were coming tomorrow. What a surprise when I received everything today.
After reading the previous reviews I almost changed my mind but I'm so glad I didn't. Everything is beautiful and perfect. Great quality. Glad I will bring those to my little boy tomorrow. Thank you Great experience.

Tip for consumers:
I will continue buying any kind of goods from this company. Great products

Products used:
Easter car basket. Easter baby outfit. Easter pillow. Personalized items

Service
Value
Shipping
Quality
Thumbnail of user shirlryl
1 review
0 helpful votes
December 3rd, 2020

Covid mask was ordered, picture was approved for a personal mask. The one they sent was totally off center, lips were on cheek and part of nose was gone. They sent me a picture of the approved mask which I sent back to them along with a picture of the Mask I received so they could compare and see the mistake and they have never made it right. My daughter ordered this for me and she ordered about 25 or 30 masks. They still will not make this right. Very disappointed I would never ever order things from this company. Their customer service does not happen. If I could I would give this a minus five stars.

Thumbnail of user personalizationm
Personalization M. – Personalization Mall Rep

Hello, Shirlry. We again are so sorry to hear about your poor experience. We just sent you a private message, would you mind responding with your order number so we can further investigate? Your order is very important to us and we want to make sure we are doing everything we can to make it right.

Thumbnail of user johnw6978
1 review
3 helpful votes
May 25th, 2023

Thursday before Mother's Day ordered a "World's Best Mom" cap for my lovely wife. It was personalized with her nickname on the back of the cap. Paid an extra 27.00+ for Guaranteed Saturday delivery (to get it before Mother's Day).

Received the hat on Monday (sorry Mom), with no personalized embroidery.

I'd like an embroidered hat for Mom and my money back!

Tip for consumers:
VERY DISSAPPOINTED

Products used:
none

Service
Value
Shipping
Quality
Thumbnail of user sherrie31
1 review
1 helpful vote
December 8th, 2020

They take your payment but don't have the product you order nor do they refund your money. They should be shut down and arrested

Thumbnail of user personalizationm
Personalization M. – Personalization Mall Rep

Hello, Sherri. We just sent you a private message - would you please provide your order number so we can look into this and provide a refund in necessary?

Thumbnail of user juliew1604
1 review
0 helpful votes
May 30th, 2023
Verified purchase

Doormat insert too small for rubber tray and not secured so it moves. Letters are weirdly smeared and not like the sample you have to approve before ordering. Def not quality worthy of the $95 BEFORE the express shipping added to total $132. Wish I would have read all the bad reviews prior to ordering

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Gift giving made easy! Shop thousands of unique, personalized gifts for men, women & kids - for every occasion. Always free personalization & fast shipping.

Company Representative

Thumbnail of user personalizationm
Personalization M.
Typically does not respond to reviews

How do I know I can trust these reviews about Personalization Mall?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.7
522 reviews
Have a question about Personalization Mall?