Personalization Mall

Ordered 3 personalized throws. 1 was nice, the 2nd one ok but the 3rd one was cheap & their was a line right through the name. Can't believe it was sent out that way. Terry

Do not order a friends clock! I sent 2 as christmas presents... both were screwed up! When i called customer service service they were not helpful. Very very embarassed sending those as gifts!

PM's failure to prepare for their Black Friday/Cyber Monday sales cost me big time! I had 2 products in my cart and ready to go (on sale for 30% less AND free shipping because the amount qualified) but then one of the items (the personalized casserole dish) became "unavailable and on back order." I called Customer Service and explained what happened and basically was told "oh, well" and that there was nothing that she could do. Then she "generously" gave me a coupon (ORDER20) to help me out. BIG DEAL! This is the same coupon currently being offered to everyone, and the amount to receive free shipping has nearly doubled. The casserole dish is now back in stock but no longer on sale. Were I to go ahead and place my order it would be over $30 more for the same purchase - AND it was PersonalizationMall's fault (not mine) as they failed to plan for one of larger sales of the year. I have purchased from PM before but I highly doubt that I will ever shop here again. HORRENDOUS customer service. Any upper level PM managers willing to make this right? I'd love a response and the opportunity to re-write this review.

Gift did arrive eventually, it was exactly what I ordered but hopefully they made it clearer since my last review about the wait times

Placed an order and cancelled in seconds and they tried to tell me that the order had shipped. Stold my money. I had a dispute charge at the bank. Not a ligit company

I am a one time only customer. This place will try to pass off repaired and damaged products. I ordered 4 items and one was a mirrored glass jewelry box. It was supposed to be a Mother's Day gift for my daughter's godmother. The glass was cracked (or the backing off the glass piece so gave a broken/black look) and the box handle was soldered on crooked. The metal on the box was very dull & discolored and had almost some sort of film? On it that wouldn't come off. Customer service was 1st great and said it shouldn't have been shipped with the quality it was. They rushed me another one so I'd have it on time. When I received that one, I instantly noticed that a small section on the side of the box had been soldered. Of course there was the same discoloration on the metal, but the soldering bothered me most. I paid for a new item but received one that had been repaired/fixed and passed off to me. Customer service told me to send pictures again and that I'd get a call back Saturday to discuss options. The gift was supposed to be given the following day on Mother's Day. I didn't receive any call, only an email Monday stating that a refund was issued. No apology or explanation. Awful...

I ordered a retirement throw - enscribed - twice now. The first one was several years ago and I did not have any problems and therefore I ordered another last week. At the end of the first line I included an exclamation point. When previewed online before ordering - the wording looked fine and the picture they showed was small and it was unclear to me that the exclamation mark would be on top of the word and it appeared to be part of the word. When I received it in the mail it was clearly unacceptable and I sent them an email attaching a picture and then called Customer Service. She said her name was Sharon. She was extremely curt and rude and talked over me. She said the preview clearly showed how it would look and basically it was my fault because i did not include a space. She offered no assistance and said I would have to order another one and she could send me a coupon. I was shocked. I was hoping I couldn't send it back and perhaps they could find a way to fix it - I didn't want to try myself and ruin it. I spent over 60.00 on this gift. I will take my loss but never use this company again and will spread the word. If she would have been more compassionate and willing to help but again I was so surprised at how she talked to me I don't think I have ever had a company rep talk to me like that.

Flawed Imprinting on Bowl - Do Not Buy
1.0 out of 5 stars
The bowl I received had severely shrunken graphics and personalization. It neither came close to matching the online photo of the product ad nor match the same bowl I had purchased previously.

I sent photos of the defects to their Quality Assurance Department, which was useless. They avoid any responsibility for their defects, stating: "This has been reviewed by our Quality Assurance Team and they have determined the item was made according to the design parameters created by our Design Department." I had to get a customer service supervisor to approve a refund as a "one time courtesy" to avoid me contesting the credit card charge. They refuse to admit their mistakes.

They feel that their photos of products do not have to correctly reflect the product you will receive. Avoid them at all costs or expect frustration. No integrity at their Quality Assurance Department.

Photo shows new defective large bowl (skinny printing of design) vs. previous small bowl purchased and designed properly (that one matched their ad). They claim the design wraps the bowl but it barely covered half of the bowl's circumference. So compare the last two pics: the defective product they tried to pass off vs. the ad they have on their site.

They lost a customer. I am okay with mistakes. But when this company's "Quality Assurance Department" tries to pass its mistakes on to the customer, then it is a business that lacks integrity, in my opinion, and they do not earn the trust of customers. Save time. Save disappointment. Save abusive customer service and corporate bureaucracy. Shop elsewhere. Just my opinions and recommendation.

Despite having a quality issue in the past that the company refused to fix and having read numerous negative reviews, against my better judgement I ordered a personalized, holiday teacher gift that was paid for and given by my daughter's entire kindergarten class. The wording on the shadow box was correct, but the screen that is the background was the incorrect color. I ordered a tan screen, but the company personalized my order on a gray screen. When I called to inform them, at first the rep. Said that my item would be replaced and done so in time to present the teacher with her correct gift. However, as I've experienced before, the "quality control" department sent me through a series of "steps" that are set in place to deter the customer from taking action and they actually denied sending me a corrected item, claiming that I in fact had received a tan screen as I had ordered. They only offered to credit me back 20% of my order, which amounted to a whole $5.00, while I paid almost $10.00 in shipping alone! Only someone with very poor vision could possibly say that I received anything but a dark gray screen. If I had in fact received a tan screen as they claim, then this company grossly misrepresents their products and color choices. They proceeded to lie about what customer service had informed me of, told me that my item only had one screen color choice while the item actually has 5 screen color choices, and were extremely rude and unprofessional. I've never in my life experienced such complete deceitfulness from a company and total lack of competency. They should be ashamed of themselves for robbing a customer and I strongly advise everyone to stay away from this horrible business.

So disappointed, orderd and paid the additional for the hoilday shipping to have it here by Christmas. When I got the confirmation email with the tracking number it showed a delivery of 12/29. I called customer service and was told there was a shipping error on their end and that they would give me my shipping charges back if I called once item was delivered. I asked if I could go one line and reorder it and they could give me a discount on the 30.00 next day shipping so I could have my item in time, and was told no since it was a different order. They did say I was more than welcomed to go back online and reorder it and pay the shipping charge and 'try again'. But they would offer no credit towards that order. They were very unapologetic and didn't offer much as far as customer service. I am curious what the item will look like once received as now as I read all the other revies, it sounds as if this place is not worthy of any business. This was a very important personalized gift and they have ruined what was upposed to be a very special moment... you will not get my business again.

Bought a Christmas ornament from here. I was so so happy at the way it looks and did not take that long to get it to me. Will be ordering again

It is a worse than I can even imagine! I don't see on a photo anything except color cloud, also it's almost unreadable text

Do not buy this junk. You will not be satisfied for your $40? Absolute garbage. It is small and cheaply made.

Terrible workmanship, Uneven monogram. Not centered monogram. Reached out to customer service about all 4 of stockings and got no response. DO NOT ORDER FROM THIS COMPANY. TERRIBLE EXPERIENCE

I have been ordering from PM for years and have received nothing but SUPERIOR service... start to finish.
Customer Service, Products, Pricing, Delivery all A+++
Highly recommend!