PatioSunUmbrellas

Received a dark green umbrella instead of the ordered grey one and have been unable to get the company to even respond to my issue. As requested, i have filed the exchange request by email with photo proof, which was acknowledged by automated response. Nothing since. Chatted via the chat function with josh, who said he informed the warranty department of my issue too. Two days and counting. Will now dispute the charge with my credit card company.

Ordered three umbrellas in MY, one shipped write away and was received that was great. Had to call to get other two shipped took a while but finally shipped and only one showed up. So that was June 15 still waiting with no response on third umbrella. I called email

I purchased an umbrella and it never worked from the beginning. After a few uses within a month it broke. (The string that winds the umbrella up broke in 2) I tried to contact the company for a replacement since they say all over their website lifetime warranty. They said they would send a replacement but I had to pay $40 shipping. Wow! The umbrella was only $89. So, I received a defective umbrella with free shipping but now they won't stand by their product to send me a new umbrella for free. (Which is what the website says) That's not free and that's not good customer service. Tried to call a few times, sent emails... asked for a refund and they would respond at all. I would not buy from this company. Go to Lowe's or Home Depot.
I wouldn't have given them 1 star but had to choose at least 1

Read what the BBB says about this place. It has an F rating! They fail to mention you (the consumer) will have to pay shipping costs-TO CANADA regardless if they made a mistake and sent you the wrong thing, the item was defective or damaged, or you just don't like it. Seems like the owner of this place is banking on the fact that it would be more expensive and more of a hassle to ship the item back so people are just stuck w/their purchase. If David Levy (the proprietor of this place) is operating legally, he's on the cusp. There are many other more legitimate places to purchase merchandise from!

They offer a 30 day satisfaction guarantee because they know that you can not return it! The website makes you believe you are ordering from California. It actually comes from Canada... so if you need to do a return it will cost more than the umbrella to ship it back. They offered me a refund of 20% back but have never received it and have emailed them several times. BTW when you call it instructs you to email them and I haven't been able to talk to a live person. I would not recommend ordering from them!

We purchased 2 square 10x10 offset umbrellas in March 2019 because of lifetime warranty. We paid $700. Well, less than 3yrs later(1/2022), one has completely torn off and the other ready too. Plus the fabric is disintegrating. I called the warranty number *******656 on 1/31 and 2/4 and also emailed to *******@patiosunbrellas.com on 1/26,2/4 and 2/15. STILL NO REPLY

They claim a warranty. They do not make it easy to get your replacement. They charge you ridiculous shipping that you have to pay for your replacement. And forget about getting a refund. They will NEVER answer you back. The only phone number they have is 1 person and the same girl answers every single time. This company is a SCAM. My cannilever umbrella broke after 1 week. They sent the wrong umbrella which I had to pay the shipping for. Then 10 weeks later I still DO NOT have my replacement umbrella... they not only want another $50 but they only have ORANGE and I ordered Grey. No matter how bad or incompetent they are, they will do NOTHING to make things right. It is as if this company is operating out of a garage with 1 person. SCAM! Bad quality.

I have received 3 new umbrellas from this company because as others have said they fade in 2 to 3 months. The other times they faded, they made me pay $50 to ship a new one to me, but as others have said, all they are doing is making you buy another cheaply made umbrella. At this point, I have asked for money I paid originally for the umbrella back, but now they are ignoring my request and not answering any of my emails. I don't want another umbrella from them. I just want my money back because their products are not as advertised.

This company advertises great customer service. It provides a "24/7" customer service phone number. It provides a "live" chat option. Neither approach actually works. My umbrella cord frayed after 2 and 1/2 months use. I emailed the company and sent photos as requested. They agreed that the umbrella would be replaced, but first I had to pay $40 to ship the new umbrella. I was told to pay this charge using the customer service number. No one actually answers the phone and no one actually responds to voicemail messages. This company should be considered a scam. Do not buy anything from this company if you expect to need customer service. I personally have never had this experience before. I see other reviews that echo my experience, Stay away!

I bought an aluminum umbrella from this company and they sent me a steel umbrella. I bought it to be used in my salt water pool, and it RUSTED after the first 2 days of use! I contacted the company and sent them pictures, and they INSISTED it was "as described online", even though aluminum DOES NOT RUST!

They said I could return the item, but I would have to pay return shipping to their address in CANADA - I live in Florida. I submitted a chargeback with my credit card company and it is currently being investigated. Stay away from these guys! They are falsely advertising "aluminum" umbrellas to boost their sales!

Their cheap steel umbrella also put a nice rust stain on my new deck too! Look at the pictures below.

I ordered an umbrella from this company on March 17th, 2021. On March 22nd I received an email stating that my order had shipped. After one week of not seeing any tracking information even though I was given a tracking number I called and was told that the reason there was no tracking number was that they had run out of the item. At no point during my ordering process was I ever told these were out of stock or I would have gone elsewhere. I was assured that the item would ship out this week. I sent an email to the company expressing my displeasure with the situation and nobody ever answered me. Today, March 31st, I receive a very short and clipped email that simply says "We are currently out of stock it will ship on the second week of April". So apparently the person I talked to on the phone lied when she said it would go out this week. I am so disgusted with this company. I DO NOT recommend anyone deal with them. I will be surprised if I EVER receive my item.

75 days after delivery, my $200 umbrella was so faded it will never last a few seasons. Sale, delivery and install went well but the product is NOT AS ADVERTISED. Save yourself some time and the landfill space and only buy Sunbrella® fabrics, because the umbrellas from PatioSunUmbrellas are NOT UV resistant.