PatioSunUmbrellas

Ordered two umbrellas that arrived damaged. Contacted customer service through website. Exchange a couple of emails with pictures. PatioSunUmbrellas replaced both of the umbrellas. Couldn't be more satisfied!

I purchased and received my yellow cantilever umbrella quickly.
Upon assembly (trivial) I discovered that one of the two support pole tension knobs did not enter into the support shaft to secure the (inner) umbrella pole.The screw hole had not been drilled all the way through and/or the outer nut that was welded on to add hole depth was a tiny bit off center.
I emailed the company and explained the situation and offered to mail back the 20 inch vertical support pole. They asked for pictures of the 3/4 inch nut/hole to better understand my written explanation. I complied. After a very short interim they informed me that they would send a new umbrella. I thought the email had a typo and they meant just the support pole. They sent a complete umbrella (with a fully functioning support pole this time)!

Purchased a cantilever umbrella. Once assemble and opened, the umbrella repeatedly tips over. Poor quality. Poses a safety hazard. Notified the company and were told, rudely, that we must pay the return shipping, to CANADA! Or take a 20% discount off the price of the umbrella and we keep it. We informed the rep we do not want product that does not perform/function as advertised. And furthermore, do not want product that is unsafe. We also refuse to pay for return shipping. POOR customer service at best. Will notify my credit card company. Stay away from this website and product...

We received our tilt umbrella - looks great, works perfectly and at a great price. We noticed a cord extending thru a pulley - which is apparently not supposed to be there. We contacted the company and were told that we would be receiving a brand new umbrella. This company has exceptional customer service. We received a prompt response to our inquiry and are more than satisfied with their service. Would recommend them to everyone.

I recently ordered a cantilevered umbrella from Patio Sun Umbrellas. It arrived in less than a week after I ordered it. I found a cracked plastic cap open opening the box. I snapped a picture of it and called the company. At their request, I e-mailed the picture to them. I expected they would send a replacement part but instead, they apologized for the inconvenience and sent me another umbrella! I would do business with this company again and recommend them!

Won't get too verbose here. Short story is I ordered a Tan umbrella. Received the email invoice and noticed it was a White umbrella. I called the 800 number immediately, spoke with a heavily accented order taker. She put me on hold, came back and assured me they will ship the Tan. 6 days later I receive a white umbrella. Sent a curt email detailing the mistake. Received an email apologizing for the mis-step. Told me to keep the White umbrella and they will send out the Tan one FOC. Fed Ex has a ticket created but received no such product to ship. I would deny the CC charge, however we leave for an trip internationally and I don't want deal with any issues with my CC while away
This company is slime. STAY far away

I ordered two different colors of tilt umbrellas one evening. The next morning, I received an email that my order for both umbrellas had been shipped. I could track my order through Fed Ex. I did that and found out that my order would be at my house in a few days and I would need to sign for it. I was home that day so it was not a problem. My husband was so excited that he put them up first thing when he got home from work! They are beautiful! They crank easily and provide nice shade when they are up! I can't wait until the other three umbrellas we have fall apart so I can replace them with matching ones to the new ones!

I purchased a cantilevered umbrella and it came in with a hole and it was so cheaply made that I was very disappointed. I then found the same umbrella at a local store for half the price. The company would not respond to my emails after I asked for my money back. They offer to replace it but did not want to send it to me. I paid through my paypal account and had to file a complaint. The then came back and said that I had to close my complaint before they would send me a new one, of course if I do that then Paypal will not help with the resolution. I was stuck and the company does not have a number to call for customer service. You have to communicate via email and they are very poor at responding. If you want quality products and good customer service, go somewhere else. I am not out my money with a defective product.