We purchased three umbrellas at twice the price under the illusion that they were better than most and would not fade. After 6 months our bright red umbrellas had faded to white. When we notified the company they advised they would replace the umbrellas at a cost of $40 each for shipping. Strongly recommend you avoid doing business with these people.
Lazy customer service. Inefficient processes. My order was out of stock (but nowhere in their site did it say it was running low) and it took 4 lengthy calls, 3 weeks to receive 1 out of 3 items. And I did not even know there were issues on the other items until my 4th call and no other resolution than a refund. Willing to bet I will have to call another time at least to see that refund and probably another 3 weeks. STAY AWAY FROM THIS SITE. THEY ARE NOT WORTH ALL THE TROUBLE.
I bought umbrella because it had a good warranty. After less than one season it broke and they want to charge me an additional 40.00 to send a replacement. The quality is so poor, it is not worth 10.00 to replace. Complete garbage!
I ordered an umbrella from this company and tried to return it due to receiving it damaged. I was told I was responsible for shipping back to Canada ( where it was shipped from).
Unknowingly, my husband also ordered a different umbrella from this company. It arrived and the umbrella had too many panels and would not open properly. We have emailed 6 times and they keep asking for more photos. Unacceptable! Some one should go after this company for such poor business practices. Neither issue has been resolved. NEVER BUY FROM THEM.
Giving a 4 star because I found it difficult to reach the company after I received the wrong color. They did fix the issue by sending me the right color, so no worries there.
I've had too many blow over cracking table glass, then later plastic. Although it looks a little fragile fabric, actually very durable. Wish there were a tie down though. Crank works fine. Size as requested. The 30 mph wind resistance is no joke.
Been looking the perfect umbrella for our back patio. Hopefully we found it at PatioSunUmbrellas. Haven't received it yet, but should this week. Super excited about the life time warranty, and the shade:)
Great company to work with!
I am a new customer, placed my first order. My umbrella was shipped and delivered within two days! Wow! However, unfortunately; the crank on my umbrella was damaged upon opening. I contacted customer support who took care of me right away! Thank you so much PatioSunUmbrellas.com =)
I am happy to give a 5 star rating to patiosunumbrellas for their excellent customer service. My umbrella was damaged during shipment and a replacement was ordered immediately without any problems. I would definitely buy from them again.
Ever since I installed the umbrella on the patio that has been the coolest place where you can actually just sit relax and enjoy though ut the summer weather. It actually fitted well in the backyard. I highly recommend you guys for your delivery it was just awesome and quick as a matter of fact. Great working with you looking forward to your services again.
Received an umbrella that was damaged when received. Patio Umbrella Company responded in a timely manner and promised to send another one. I was very pleased with the response since I did not have hope that it would be resolved so quickly.
The umbrellas we ordered were just what we needed. We did have an issue, but it was quickly resolved to our satisfaction. We would order again from PatioSunUmbrellas when the need arises. Would definitely recommend them for your umbrella needs.
One of the umbrellas we purchased unfortunately broke but getting a new one in its place was super easy with PatioSunUmbrellas. I did a lot of research on a company to buy pool umbrellas from because I didn't want to invest the money in something that would break or if it broke, it would be a hassle or costly to get another one. I have a new umbrella arriving any day now to replace the broken one at no expense to me and with little time invested in the return process. Needless to say, I am a happy customer!
Most of my umbrellas have always been blown away from my patios but when I got this I never regret any moment. Its sturdy and works great with my patio. The canopies do not fade thus I highly recommend it for the patios
Tilt umbrella would not stay straight. I emailed them with a picture of the problem. They said they would send me a replacement umbrella right away, and they did. Very happy that there were no hassles. Great customer service.
I had no trouble reaching people as others had reported. They both answered the phone and responded to emails. HOWEVER, I do have an issue with the Lifetime "Warranty". All they are doing is making you buy a new umbrella at a discounted cost. My original umbrella was purchased for $210. It now sells on the site for $249. My "warranty" replacement for a faded and broken umbrella was processed for a $150 "shipping charge". Highly upset with the bait and switch. Don't go paying extra thinking you have a lifetime warranty. You don't.
We ordered a large Blue umbrella w/weights for base! It some extra time, but after being sent the wrong colored umbrella (white) & no weights! (Apparently shipping company lost our weights), we're being sent the correct colored umbrella & weights for Free & get to keep the white 11' Square Offset Umbrella! A Very Pleasant Surprise after upsetting my wife a great deal! Sometimes, ya just gotta remain calm & let the process take care of itself!
I ordered an umbrella from PatioSunUmbrellas and my umbrella came in without the canopy. When I called customer service to ask if this was coming in another box he said no, to please take a picture of the umbrella and send it to them. So I sent in the photos, they said it may take 24 hours to review. Well the next day I received confirmation that they were sending out a new one. The service was fast, no hassle, no returns, and my new umbrella arrived 2 days later. Very pleasant company to work with... I will be recommending PatioSunUmbrellas to all my family and friends! Thank you for a great experience!
I just had to wait for a month of using it before making a post in here. This is absolutely what I have been looking for. With its superior protection from the UV Rays and durability against strong wind just makes this one of the amazing products that I can have for my patio.
Everyone I spoke with on the phone or contacted by e-mail were very helpful and kind. It's harder and harder these days to find a business who has as much pride in their products as your company obviously has and it shows in the respect you have for your customers. Thank you so much for all you've done and are doing for me. It's very appreciated.
Answer: Stay away from this company, don't let price lure you in! Bad quality and yes they want you pay shipping back for a return. They do not stand by their product! Probably the worst company i ever did business with.
Answer: They promise warranty for life. They do not answer calls or emails..
Answer: After a lot of phone calls, I received the wrong umbrella for a replacement... then had to pay AGAIN to try to and get the one I ordered except they took forever so I did not get a replacement of the color I ordered
PatioSunUmbrellas has a rating of 3.5 stars from 147 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatioSunUmbrellas most frequently mention and customer service. PatioSunUmbrellas ranks 9th among Patio sites.