Saw this cutting board, thought it would work for a gift... so I bought it?...
WELL
The next day it was cheaper over 5$... I contacted opensky. And they there was nothing they could do...
That's a bummer. Because I am not going to buy any thing from them again.
- but they don't care!
Purchased the Chloé Atelier Des Fleurs perfume and the shipping took a few weeks, but the product arrived well packaged & intact. Very happy with my purchase.
All arrived in a timely manner. Pricing difficult to understand, gimmicky! One description of a product, shown as a pair in the picture, does not state that they are sold individually until the last two words. I would have not bought them if I had realized they were $20 dollars a piece, guess that was OpenSky's goal.
The board came with the wrong spelling of the last name. I tried to call but could only find an email. I need the gift for next Friday. Hopefully they fix their error and replace to arrive prior to 7/29. I'll change my rating if that happens but not being able to talk to someone concerns me.
Hi Donna! We are sorry to hear the last name on your cutting board was misspelled. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from you soon, and we will do our best to assist you with this matter as soon as possible. You are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, if you would prefer to address this matter over the phone. We look forward to working with you to resolve this matter in the best manner possible.
I ordered two shirts from Opensky. When they arrived, they were flimsy cheap material with poor uneven stitching. I will return them and hope for a refund. Do not buy anything from this website. It's not worth it
Hi Ron! We are sorry to hear you are not pleased with the quality of the shirts you orders. OpenSky hosts thousands of different merchants, each of which is responsible for fulfilling their own orders, but we are always happy to help make things right when issues occur. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon, and we will assist you with this as soon as possible. You can also call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer.
Smart Fitness Bluetooth Health Wristband Sport Fitness Health Monitoring Watch Tracker Sleep.
Unit does not power on, does not light up, does not take charge. Instructions do not say if it has a fully charged battery in it, so when we tried to charge it nothing happened. Instructions only talk about the battery life. Was unable to power-on. Period. Waste of time, money & energy. Definitely will need to buy from the "Real Deals" Ie: Fitbit and the like. Shortcuts are a waste of time.
Hi Ronna! We are sorry to hear about the difficulties you are experiencing with this product. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Ordered August 31. Partial order arrived. I waited through Sept. Then wrote in Oct.
They responded with hat the company cancelled the order.
Would have been nice to have been notified as these were gifts for this weekend.
Hi Kimberly! I'm sorry to hear that part of your order was canceled. Our system is designed to send an email notice any time an order is canceled, so I suspect this notification may have gone to your spam folder or something of the nature. If you need any further assistance, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to continue working with you.
I placed an order for a Handbag collection, leather. Upon receipt, its plastic. Several attempts made to contact Open Sky with no reply. I decided to investigate further, and my "leather handbag collection" is available at Walmart for 5 dollars cheaper. It is true, you get what you pay for. This will be going straight into my Goodwill pile and I will NEVER order from Open Sky again. Best of luck
Hi Annie,
Please look out for a private message from us for assistance with this matter.
Merchandise is low quality. No return shipping address; difficult to follow return instructions, and then buyer is stalled until it is past their 14-day return policy, at which point they refuse the return. An item, which was "no longer available," was cancelled by them without notifying buyer. Worst buying experience I have ever had. I actually rate them as zero!
Hi Kristine. We hate to learn that you have had a bad experience with us. Please feel free to DM us your order information. We will be happy to see how we can make this a better situation for you. Thank you.
I have tried through multiple sites to contact OpenSky to NO avail. An order was sent to Ripley, Mississippi over two weeks ago. And I'm assuming whoever received my pants liked then enough to steal them. OpenSky has not responded to any of my attempts to contact them and I am extremely unhappy. So I'm giving OpenSky a very bad review and advise people to be be very careful in dealing with this provider... And I can't even get my money back! How can you when you can't contact the seller!?!?!?
Hi Marcela! We are sorry to hear that about the blouse. Please email us https://www.opensky.com/content/contact-us. We will be happy to assist you with the return.
Would give them a zero if it was offered! I ordered a shirt that was lovely in the picture. The piece of crap I received was no where near the description in any shape or form. The color? Material? And size were all deceiving! And then they wanted me to pay to return it. Negative! Not worth the $ or the horrible product you receive that is nothing like the description. Much less spending more to return the crap!' Never again! And sharing with 600 of my Facebook friends as well
Hi Elizabeth! We’re very sorry to hear about your experience with your recent purchase! As described in our return policy at: https://www.opensky.com/customer-support?article=2492115, it is expected that you would need to cover the original and return shipping unless the product was damaged, non-functional or otherwise not as described. If you feel the item falls into one of these categories, please send us a private message that includes the order number and email address that is associated with your OpenSky account. If you would prefer a call back, please include your phone number and best time to reach you within the message sent.
Bait and switch. They list a price for a product on Living Social, you buy it and minutes later you get an email ad from Living Social with the same product drastically lower than what you've paid. Try to cancel your order within a few hours of placing it and you can't because it's "processing". You can't return some items because the sale is final even if you haven't opened it. Gigantic rip-off. Stay away from these jerks.
Hi Sally! We are sorry to hear you had this experience. Although it is certainly possible that the same product may be sold through both OpenSky and Living Social at different price points, the behavior you described very much sounds like a coincidence. Also, OpenSky hosts thousands of different shops and each merchant is responsible for choosing whether or not to allow returns on a per product basis. You can always view whether or not returns are accepted for a product you are considering purchasing by clicking the “Return Policy” tab on the product details page. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will be happy to help tie up any loose ends. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I am happy to say that since my first review things are much improved. I apologise to Open Sky for my negative review.
I have received all my merchandise with the exception of one item. Because it is monogrammed jewelry I am expecting it's arrival a little late.
Customer service has been very helpful by communicating updates with me. Thank you Open Sky!
Sorry for my impatience!
Leila
Hi Leila! We are sorry to hear about the problems you are experiencing. Thank you for contacting us at https://www.opensky.com/content/contact-us with your order information. If you do not receive a reply within 2 business days, feel free to DM us here. We will be happy to help you with your concerns.
Opensky.com has to be THE WORST online company I have EVER dealt with. Placed an order in December. Got an email January 4th with a USPS tracking number. Here we are 12 days later, and that tracking number has proven to be useless. I've emailed them twice now, and gotten replies several days later telling me they are "looking into it". This is not the way successful businesses in the 21st century operate. Getting ready to contact my credit card company to dispute the charge. I'll be damned if I pay them a cent!
Hi Andi! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and it sounds like we are attempting to reach the merchant in order to confirm what is going on with the shipment. If we are unable to reach the merchant to resolve this matter, we will certainly process a refund for you, so there is no need to contact your payment provider. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, if you would prefer to address this matter over the phone.
Products do not get shipped in a timely fashion. I had to inquire what happened to my order before it even left it's city of origin. When the product came, it was a very cheap generic version of what was described... and broken. I shipped it back, was promised a full refund. That's the last I heard. I'm going to let my credit card company deal with this company.
And beware... once you are on their list, you will drown in spam.
Hi Marlene! We are sorry to hear you about your recent experience. OpenSky host thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help when issues arise. Generally speaking, any non-custom items offered on our platform must be delivered within 10 business days, and we actively work with our member merchants to ensure they are able to meet those expectations consistently. In any event, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to check on the status of your refund.
I ordered a blouse that did not look the picture online. The sizes run smaller so I had to exchange it. Reaching someone to return was cumbersome. Then I had to call to find out where the exchange was since I didn't hear anything for 2 weeks. Finally another two weeks later I hit the replacement which still is too small on the neckline. Not worth paying for another return fee. In all, this website does not have quality merchandise for the prices they charge. Don't be tempted.
Hi Maria! We apologize for the sizing issues with respect to your recent order. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please send us a private message through this site including your email address and order number and we will review your experience anew. Regardless, we appreciate you taking the time to share your feedback with us.
Buyer beware - buying through this site is not only painful and if you are on internet explorer, prepare for constant crashes when you access their order confirmations. Just filed a credit card dispute, plus dispute for non-delivery for merchandise delivered through USPS. Not worth the effort!
Please know that Open Sky is a selling platform for individual shop owners. So if I don't ship on time, etc., it's not Open Sky's fault, it's my fault. There is a message program for you to get in touch with your shop owner.
Please also know that many times a customer has ordered from me and if we're out of something and email them the day of the order, I never hear from them so it LOOKS as though we're not shipping but we're really just waiting.
I'm holding off on review - Thus far, I would not give the company from which the order was sent a high mark. Although the order was incorrect, what I did receive was very... well, chintzy. TINY stud earrings with no backs to hold them in place.
I will NOT use opensky again. When questioned them about two items I did not receive on an order, they sent me the same "clone" response a number of times. NO human interaction or help. So very, very disappointed. I would NOT recommend them at all!
Hi Vicki! We’re very sorry to hear that your order arrived damaged! For immediate assistance with this issue, please call our Customer Love team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week. You can also send us an email from https://www.opensky.com/content/contact-us
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
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Hi Sanne! We are sorry to hear you feel that way. OpenSky hosts thousands of different merchants and, once any purchase is made, the payment is transferred to the merchant. Unfortunately, we are unable adjust the price of a purchase that has already been made because doing so would change the payment that is due to the merchant. Regardless, we appreciate you taking the time to share your feedback with us.