I ordered a toy for my kid almost 2 months ago and this place promised to deliver in only 10 days. I still have not received my purchase. It is impossible to find a contact number to call. I would never order anything from here again.
My order was filled & shipped promptly and I love it! I have worn the necklace out and received many compliments on it. I will continue to look for items from this vendor again, as they are wonderful to do business with!
Ordered 3 bracelets they were to have different engraving on back. They engraved all three the same and these were my Christmas presents to family who lost loved ones. I will no longer order from this site. As they refused to correct.
Hi Rose! We are sorry to hear that the items you ordered were engraved incorrectly. According to our records, your situation has already been shared with one of our Customer Love supervisors, and we have proposed a solution that we hope will make things right. If you need any further assistance with this matter, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, or follow up with us via your open support ticket. Unfortunately, mistakes do happen on occasion, but we always do our best to resolve any issues that are brought to our attention.
I have been ordering products(mostly jewelry) now for over six months. Some products are slow arriving, but never longer than 5 weeks(depends a lot on the seller of the product). The products ordered are solid and beautiful and affordable. Been very satisfied so far with everything, except slow delivery dates. Some right on time and then some are slow to get here. Will continue to use OpenSky's products as long as they stay quality items.
I placed an order for a go go gadget bag in late December; it arrived mid January. I put it aside to use for travel and as soon as I started using it the pull on the zipper broke. I contacted them and was told that I had the item too long and they could do nothing about it. If I had used the item very much at all I would not question; however it was barely used - looks brand new except for the broken off pull which cannot be repaired without replacing the entire zipper. Poor quality. Don't waste your bucks.
Hi Janella! We are sorry to hear you had this experience. OpenSky hosts thousands of different shops and, while we are generally able to help facilitate returns on items that are defective (even if they are not generally returnable), the circumstances you described are quite unique because you waited so long after receiving the product to give it a try. Unfortunately, we simply cannot require that a merchant accept a return so long after an item has been delivered. Regardless, we appreciate you taking the time to share your feedback with us.
I bought 4 skirts for my bridesmaids. They arrived not looking like the pictures, longer in length a weird pattern of fabric. One didn't even show up and can only use the online contact, still haven't heard a response back on that. So i went to return and it says i now have to pay shipping both ways for an ill described item. I will not be using again and will not recommend to anyone. The part on the order part just says return accepted within 14 days. You have to go to FAQ's to find out about the shipping costs.
Hi Alicia! Our sincerest apologies for your recent unfortunate shopping experience. As described in our return policy at https://www.opensky.com/customer-support?article=2492115, it is expected that you would need to cover the original and return shipping unless the product was damaged, non-functional or otherwise not as described. If you feel the item falls into one of these categories, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will look into this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I purchased a hand bag made by Amaryllis through OpenSky. The bag has a nice look but the zipper was only partly sewn, the vegetarian leather feels like plastic and there are many uncut threads. The email address given for returns on the Amaryllis site doesn't work, email bounces back. Its difficult to find customer service on the OpenSky site. I wont be making another purchase, that is for sure.
Hi Deb! We are sorry to hear this bag did not meet your expectation. OpenSky hosts thousands of different shops (including Amaryllis), but we are always happy to help with any order related issues which arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will assist you with this matter as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
This site is a joke. I bought a cable for my Galaxy S5 and it quit working after a month. I missed the 30 day deadline by THREE days, so they won't exchange it for me. To top it off, there is no contact phone number either. Save your time and money and do business elsewhere.
Ordered a handbag from them. It took forever to ship and when I wanted to return it I e-mailed as instructed since you cannot just return item. They STILL haven't responded and are going to claim that its later than the 14 day return period because they took so long. They do not pay for return shipping and on top of that they charge a $7.95 restocking fee. You are not buying from a company but from an individual (which I didn't know) so please stay away from this site. Terrible service and you are stuck with what you order regardless of whether you like it or not. There are too many companies that have much better service than this and don't charge a restocking fee, plus pay return shipping and they actually get back to you when you contact them. RUN.
I bought a 10' braided cable for my wife's birthday and she began using it on June 15. It is now July 31 of the same year and the cord no longer works - on my phone or her's. If it were me I'd never buy one of these cords because a life span of 6 weeks is totally unacceptable.
I bought a sweater for $32.00 which Open Sky says it was worth $80.00 in size XL, picture in ad looked great. I received it a month later, yes a month to find a cheap looking sweater made for an elf. This company is a rip off, I should have done some research on reviews before buying anything from this website without a phone number... buyers be ware... NEVER again. Don't bother to return anything, they charge you a crazy price to ship back and they charge you the shipping price when they shipped it to you by that time you receive nothing for the return. Poor way of running a business. I hope this review helps others when buying from this company.
Hi Joan! We are sorry to hear about the problems you are experiencing. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you with your concerns.
I ordered a "personal air conditioner" that claimed it could cool air up to 30 degrees. All it is is a small fan not much different than what I bought at a drugstore last year for $10 (I paid $25 for this). It came in a box with Chinese writing and only a few lines of poorly translated instructions. It came with a "lanyard" but no obvious place to attach it and no instruction. This thing looks incredibly cheap and I fully expect it to break early on. I will never order from this company again.
Hi Barbara! We are sorry to hear the quality of this product did not meet your expectations. OpenSky hosts thousands of different merchants and, if the merchant accepts returns for this particular product, you should be able to easily return it as described in our return policy listed at: https://www.opensky.com/customer-support?article=1467248. In any event, if you are in need of further assistance with this matter, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
After several emails no replies! Opensky has the worst customer service, wish I saw all these reviews before dealing with them. They don't reply to your emails and can't even speak to anyone on the phone. This site is shady and a scam. Don't deal with them on any levels, many people are complaining about opensky!
Hi Kris, We are sorry to hear about your experience. We do our best to answer all inquiries within 4 hours, if you need assistance please contact us here https://www.opensky.com/content/contact-us. We will do all we can to fix this experience. Thank you
Buyer beware: A shirt I ordered was extremely small so I'm returning it. Returns are $11.10 which, I'm told, will be deducted from my credit card reimbursement. After I was told of that outrageous amount I was then asked "Do you still want to return it?" I will not be purchasing from this company again. Hopefully for that much money, the return will at least go smoothly.
Hi Sarah! Our sincerest apologies for any inconvenience our return policies have caused you. Customers will not be held accountable for shipping when making a return for an item that is damaged or otherwise not described. For other return reasons, the shipping and return shipping will be deducted. Regardless, we truly appreciate your feedback. Here is the link to our Return Policies for your records: https://www.opensky.com/customer-support?article=2492115
I have been doing business w/this site for quite some time now and have always been more than pleased w/their merchandise and the "specials" that they run. I've purchased lots of things from them and have always been happy w/what I've received. Recently I encountered a problem w/an order I'd placed and OS was very helpful in getting it worked out. Love their products and their help. The things I've given as gifts have been well received and the first thing the recipient asks is "Open Sky"? Love it!
I ordered an underwater camera from Open Sky a month before my wedding and honeymoon in the Florida Keys. Two weeks after ordering, I began to wonder where the heck my order was. I contacted opensky, but of course they do not let you call them. You can only email. Then of course they told me that they would contact the merchant. I waited and waited and waited. Still no response. At least nothing that was very helpful. I had a tracking number from the post office and so I finally went in and ask them where my package was. They said it had been assigned a tracking number but that the Postal Service never actually received the package. Opensky continued to contact the merchant but then they said it would be better to just cancel the order. From now on, I will only stick with Amazon. Amazon will expedite you a new product if yours goes missing. Opensky pretty much did nothing for me. And this was supposed to be for my honeymoon.
Hi Amy! We are sorry to hear that you never received your order. OpenSky hosts thousands of different shops and we are always happy to help with issues of this nature but, in some cases (such as this one), we must be able to get help from our merchants to provide the ideal resolution. If we are unable to do so, however rare, our options can be limited, but we will always at least ensure you receive a full refund if an order cannot be fulfilled for any reason. Regardless, we congratulate you on your recent wedding and we appreciate you taking the time to share your feedback with us.
I'm reading these reviews and contemplating on being a merchant for this company. I can't imagine not getting a correct order out in a timely manner or else I would be out of business. Any suggestions and guidance would be greatly appreciated.
Thank you,
Kim
Soulfully Yours Online Bakery
Hi Kim! We’re so glad to hear about your interest in selling on OpenSky! We host thousands of different merchants and process a considerable amount of orders each day and, while issues do arise on occasion, the feedback on this site does not accurately represent the usual customer experience. We certainly appreciate your commitment to providing a great customer experience, and invite you to learn more (and maybe even sign up) at https://www.opensky.com/merchant/join. If you have any questions, please feel free to call out Merchant Help team directly at (844)707-7779, between 9 AM and 5 PM ET, any day of the week, and we will be happy to assist you further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I really enjoy looking through the pages on this site. It's especially nice to see something I like and then find out the price is much lower than I thought. Delivery is pretty fast and they are so good about keeping me updated on the progress of my order.
Ordered a "smart" watch advertised with much more capability than it has. Very poor quality; very little function, including the Bluetooth connection, which will not remain connected. 8-3-15 a got the same canned response, which is meaningless.
Hi Jerry! We apologize for the difficulties with your recent order. OpenSky hosts thousands of different shops and each merchant is responsible for fulfilling their own orders, but we are always happy to help with any issues that may arise. Please call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, and we will do our best to assist you with this matter. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
After returning my product and several emails to Opensky ( Remember they don't make it so you can call them) hence 3 months have gone by with no cooperation from Opensky. I finally turned it over to my credit card to dispute. Are you ready for this? They finally did credit my credit card but withheld almost $20.00 of my purchase price. So I am once again disputing that $20.00. If you get a refund and its not the amount you should be getting back. Contact your credit Card Company again and file another dispute. Don't allow them or any company to withhold any of your money out of greed! I will do another review once this dispute has been resolved.
Hi Deborah! We are sorry to hear of your frustration surrounding this matter. If you were provided with this return label from our Customer Love team, you should automatically receive a refund within 3 to 5 days of when the tracking information shows the product has been returned. You should receive a reply to the email you received within the stated timeframe, but you are also welcome to call us directly at (844)707-7779 between 9 AM and 5 PM ET if you would prefer. If no agents are available when you call, you can always leave us a message and we will call you back as soon as possible. Regardless, we will be happy to work with you to ensure you receive your refund.
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
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Hi Michael! We are sorry to hear you have not received your order yet. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues that may arise. Please email our Customer Love team directly from https://www.opensky.com/content/contact-us and we will do our best to assist you. We look forward to working with you to ensure this matter is resolved as soon as possible.