After my last review, it took around an hour to get a response. They are having issues with the merchant and are making this right. They said the new tracking and order number will be sent out in the next 1 to 2 weeks and they are also issuing a 5$ credit towards my next purchase. Very apologetic in the response email and are actively taking care of the issue. I raised my rating from a 2 to a 3 because that is customer service. Apologize, make it right, and ensure I will return. I'll update again as I receive my purchase.
I've had a similar experience as others. I ordered 3 mermaid blankets on Dec 3 and they said it would be delivered in 10 days. Today is Dec 22 and there has been no movement on my order since they entered it on Dec 7. My Christmas gifts are screwed! It took forever but I finally found a phone number and called because the automated replies are very frustrating.
I just joined as a seller after being a buyer for a few month. They have great support for new sellers and I hope that my glove shop, Gloves by Design takes off eventually. I sometimes think shipping is too high but hope that my reasonable price will also help. I know as a seller now that we are supposed to ship within 7 days. My items are handmade so this seems really reasonable to me.
I still have not received a solution concerning the wrong item I was sent. Even though OpenSky gave me a polite response to my negative review, there has been no effort from them to correct the situation. I understand a "no return" policy. How does that equate to being sent the wrong item? BUYER BEWARE - you too may end up paying for something you did not order. Yes. I have proof they are in the wrong.
Hi Katherine! We are sorry to hear you have been disappointed with some of your recent purchases. Please continue to contact our Customer Love team as needed and we will do our best to help you resolve these issues in the best manner possible. We appreciate you taking the time to share your feedback with us, and hope that you will give us another try in the future.
Extremely poor quality of items and basically you cannot return and get money back with very misleading confusing customer service. Also I ordered the item from livingsocial but shipped from OpenSky and they both did not have any record of my purchase (even no order #) so that they were both not responsible for the return?! Stay away from both companies!
Hi Mariko! We’re very sorry to hear that you have been having issues with returning your order. Almost all items sold on OpenSky can be returned within 14 days of delivery. (OpenSky Return Policies: https://www.opensky.com/customer-support?article=2492115) We would like to look further into this issue and try to get it resolved in a timely manner. Please send us a private message with your email address and any other information you may be able to provide so we can attempt to resolve this issue for you.
I received a "reminder" email today that said don't forget about your $75 credit! I have never heard of this store. I will however not ever shop there due to the marketing scam in place. This is a horrible way to do business. They should have in small letters the details at least. This scam wastes peoples time.
Hi Darla! We are sorry to hear of your concerns with our credits. OpenSky is a marketplace with thousands of merchants, and many of them accept these Credits/Discount Dollars on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help clear up any loose ends. It is certainly not our intention to mislead anyone.
I have been trying to get email responses or a phone call to check on an order I needed by a certain date. They are very hard to deal with and not prompt at returning emails. Would not order again from them. Sellers should not use his service and go to Amazon instead who has outstanding customer service!
Hi Michelle! We are sorry to hear you have had a difficult time contacting us. Generally speaking, all non-custom items offered on OpenSky must be shipped within 4 business days and delivered within 10 business days, but those estimates are often exceeded. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon. However, you are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week. We look forward to assisting you further.
I think the products and format are great, but Opensky pricing is ridiculous. Take any item, shop it on Amazon, and you'll find it there for one-fourth to one-half the Opensky price. Returns seem fine to me. Customer service seems fine too. They're just overpriced.
Hi Greg! We are sorry to hear you feel this way about our pricing. OpenSky hosts thousands of different shops and each merchant sets their own prices and, although that may be true in certain cases, it should not be true of our marketplace is general. We would never discourage customers from doing some comparison shopping though; that’s always a wise thing to do when shopping online, or anywhere else for that matter. In any event, thanks for taking the time to share this constructive feedback with us.
I ordered an item weeks ago. Never got it. Had to contact them and they're "having problems with the manufacturer". Ok, so I tried again... they said the product was delivered... never got it.
Plenty of other retailers around. Do not deal with these people.
Hi Debra! We are sorry to hear you have still not received your recent order. We are sorry to hear you had this experience. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues of this nature which may arise. If you are still in need of assistance with this matter, please call our Customer Love team directly at (844)707-7779, between 9 AM and 6 PM ET, any day of the week, and we will do our best to assist you as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I did NOT "place" an order. I put an item in the cart to determine the final pricing - but never placed the ordered. Several days later a package shows up. They have my credit card information and used it! VERY UPSET
Hi Penny! We are sorry to hear that you are upset. We do no process orders unless they are placed by our customers. Please feel free to contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to help you resolve your order issues.
My order that was supposed to be at my door within a week is still not here weeks later and I am continuously told OpenSky is "looking into things and will ship immediately." They give you the go around and when you call their customer service number you never get anyone on the line - I left my phone on speaker for over an hour and still no one answered. OpenSky is a horrible place to order from and I will never shop there again.
Hi Morgan! We are sorry to hear about the difficulties with your recent order. OpenSky hosts thousands of different shops, and it may have been necessary for us to reach out to the merchant for further clarification on the status of your order. It also seems possible that you may have called the merchant directly (as opposed to OpenSky) based on the experience you described. In any event, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you prefer.
I purchased the black leather case for iPhone 6 Plus with side access for cards, license, etc. it's real quality and soft in the hand. I will be ordering in different colors. Great service and delivery time was only few days.
First time customer-won't be the last! Items received were as described and shipping was lightening fast! Email were sent to inform me my products shipping journey. Website is a pleasure to view and purchase -
Thank you for a pleasant shopping experience.
I usually don't purchase from companies/websites that I don't know anything about but the products were great quality, ordering was easy and shipping was quick. I'm buying 5 more sets of the sheets because they were so perfect in every way.
I got one for me and one for my daughter and we love them! So convenient to charge all 3 of my products at once, not hunting all over the place where there is an available plug! Smart idea. Thank you.
Great. Thank you for taking the time to leave a review.
My son ordered a necklace for my Christmas gift early to mid December which I received today 1/16/16. He contacted them repeatedly. I feel terrible that I put this item on my Christmas list, and he had such a horrible experience. Just what we all want us for a loved one to get their Christmas gift in mid January. Must agree with all the negative reviews, stay away from this site.
Hi Cindy! We are very sorry to hear that you did not receive your Christmas gift until the middle of January. OpenSky hosts thousands of different shops and any non-custom items sold on our site should generally be delivered within 10 business days, but there are admittedly delays on occasion. We understand that meeting ship time expectations is very important, especially during the holidays, and are actively working with our member merchants to minimize these occurrences. In any event, we appreciate you taking the time to share your feedback with us.
This was my first time placing an order with Open Sky and I am not impressed. One key chain was suppose to be inscribed on both sides, but it arrived with words on one side only. I ordered a t-shirt and received a completely different one. I have contacted customer service twice now with no response. Still waiting on other items. So far, not so good...
Hi Chris! We apologize for the difficulties you have encountered with your recent orders. OpenSky hosts thousands of different shops, and we will need to address the issues you mentioned directly with the respective merchants. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from us soon. You are also welcome to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. We look forward to working with you to make things right.
I purchased two of these, the original one is working fine as far as I know but is not used frequently, the lightning charger on the second one lasted less than one week after being used daily. Checking the return policy shows a 14 day return period... so my thoughts are that this is really not a "deep discount" item but rather a cheap item made in China and the chance of it working for very long is extremely rare. My apple chargers work for years...
Hi Maryanne! We are sorry to hear that one of your charges has stopped working so quickly. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will look into what we may be able to do to assist you with this. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I can't remember dealing with a more deceptive and dysfunction company. I was just on hold for 44 minutes before they disconnected me as I was to return items and have my email address removed from their sight
Terrible deceptive advertising. Terrible customer service I can't too be done with them. I hope this review will save others from getting the shaft from them Good Luck
Hi Rikki! We are sorry to hear about your negative experience. OpenSky is a marketplace with thousands of merchants, and many (but not all) of them accept our Credits/Discount Dollars on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. Also, you have at least 4 hours from when you make any purchase during which you can cancel the order through your Purchases page but, once the merchant has processed the order, it is no longer possible to cancel. In any event, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will do our best to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
I ordered 3 items from Open Sky, only one arrived in a timely matter. The other two showed they shipped but no movement for over 2 weeks. I had contacted customer service on both but no results until I ask for a full refund. Customer service does not get back in a timely matter at all, awful customer service. Also, it is very difficult to contact the merchant selling the item as well.
Very bad experience and will no longer order from Open Sky.
Hi Karla! We are sorry to hear about the issues with your recent orders. If you are still in need of assistance, please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to assist you. If a merchant you order from is unable to fulfill an order for any reason, we will always make sure you receive a full refund.
Overview
OpenSky has a rating of 2.1 stars from 2,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 569th among Marketplace sites.
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Hi Dolores! We are sorry to hear your recent purchase was not delivered on time. OpenSky hosts thousands of different shops and each merchant fulfills their own orders, but we are always happy to help with any issues which may arise. Please call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, any day of the week, and we will do out best to assist you as soon as possible. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.